Bloomingdale's review: Customer service

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8:55 am EST
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I placed an order for two diamond bangle Bracelets on line for the cost of 1,120 each. The order was placed on January 19, one bracelet was received on Jan.24. I immediately called customer service to place a claim for either a refund or a replacement bracelet. After many attempts to contact customer service, being placed on hold for extended periods of time, being disconnected serval times, I was finally able to place a claim. The claim was then denied due to the "order history of the order place". What does that mean? After several attempts of trying to find out what that means, I was told they cannot discuss that. I put in another claim for further investigation, and again the claim was denied and again I was told the same reason. I cannot believe that Bloomingdale's has total disregard for their customers, I am a loyal customer of Bloomingdales, but I no longer am. Bloomingdale's made a mistake and did not send two bracelets, only one was sent and they charged my card for two bracelets. I will not pay for merchandise that was not received, and I cannot believe what a run around that Bloomingdales is giving me. They do not stand behind their customers, they are rude and obnoxious on the phone and cannot admit that they are wrong.

Claimed loss: $1,120

Desired outcome: Credit to Account

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