Bloomingdale's review: Gift card replacement

Hello,

I am having trouble trying to resolve an issue related to a gift card. For background, my friend gifted me a Bloomingdales gift card in the amount of $200.00 from Walgreens on October 3, 2023. I recently had my wallet stole with the gift card inside.

The Bloomingdales terms and conditions state that "Lost or stolen cards will be replaced by Bloomingdale's with proof of purchase and only for the value shown on our records." Please see attached.

I went to the Walgreens store in Long Island City (#21349) where my friend purchased the gift card on October 3rd, and gave them the details of the transaction (when it took place, last 4 digits of my friend's card #). The store manager, Katherine, kindly printed a copy of the receipt (attached) and said to present this to Bloomingdales to locate the correct gift card number so they can de-active and re-issue me a new gift card. I called the Bloomingdales customer service and gift card teams and passed along the receipt information but they were unable to link the receipt to the gift card.

I have also emailed both Walgreen's and Bloomindales' customer service teams to try to resolve this issue but they send me an automated message to call the gift card team but they cannot help me.

Any help would be greatly appreciated.

Thank you,

Rebecca Railton

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