I ordered flowers for our wedding anniversary and was guaranteed delivery on the date of our anniversary (22 August 2026).
I rang this so-called business in the afternoon to see where the flowers were and was told delivery was delayed until 25 August 2026.
On 25 August I rang again and was advised the flowers were out for delivery that day - NOT DELIVERED.
On 26 August 2026, I rang again and was told an email had been sent to me advising the delivery could not be made and that I could nominate an alternate address and receive a 20% discount on any future order.
I am now seeking a refund and will report this scam to the ACCC and Consumer Affairs.
Claimed loss: $120
Desired outcome: Refund in full.
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