Bloomex review: Bait & switch

BAIT & SWITCH Sorry I hadn’t read the reviews. Don’t buy from them.

I ordered a floral arrangement and basket and spent a long time with an agent to select cat safe flowers in a glass vase. I asked if they could change the colours and was told it would be requested. I also selected an Italian themed product basket for the same friend. Treasure of Tuscany which was mainly sweets and asked to include cheese and take out the Italian pastry.
She asked if I wanted a gift card thinking it was the little card you get at the florist.

The flowers weren’t in a vase as pictured on the website and I wasn’t told this by the agent when ordering. The flowers not only weren’t what I ordered,
they were replaced to others including lilies which are “poisonous to cats”. There were NO Italian products at all and instead of yummy Italian chocolates they were replaced by cheap Bridge Mix. Nothing what I ordered. They charged me $5.00 for the gift card.

I tried to speak to customer service, the agent kept saying they would give me a credit and said they don’t give refunds which I never asked for.

I wanted service, customer service and an explanation how it could go so wrong, especially for the toxic flowers. Was it the agent who didn’t specify to fulfilment or they just did what they wanted.

After many calls to speak to customer service. I finally got tired and decided to use the credit for a friend. The basket was delivered to the wrong address. Again none of the advertised products were in it with basically only sweets and again cheap Bridge Mix products.

Don’t waste money on a company that has no customer service, obviously doesn't care and doesn’t give you what you ordered. Very very disappointing.

Someone told me they ordered a fruit basket and it arrived with rotten fruit.

Do yourself a favour and avoid the stress aggravation, bait and switch and no customer service.