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Customer Service

1800 905 147 (Australia)
4095 Belgreen Drive Unit 8
Gloucester, Ontario
Canada - K1G3N2
Canada

  • 20 Rosedale Dr., Dartmouth, NS, B3A 1L8
  • 5530 Rue St-Patrick, Montréal, QC, H4E 1A8
  • 8-4095 Belgreen Dr., Ottawa, ON, K1G 3N2
  • 902 Magnetic Dr., Toronto, ON, M3J 2C4
  • 1100 Main St., Winnipeg, MB, R2W3S2
  • 6067 88 Street, Edmonton, AB, T6E5T4
  • 6-3510 27th Street NE, Calgary, AB, T1Y 5E2
  • 108-366 Kent Ave., South East, Vancouver, BC, V5X4N6

United States
7068 NW 50 Street, Miami, FL, 33166
 
Australia
  • 12/18 Victoria St E, Lidcombe, NSW, 2141
  • 23/1 Lathe Street, Virginia, QLD, 4014
 

Complaints & Reviews

Bloomex — no delivery!

Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would...

Vancouver

Bloomex — buyer beware!

Note: This material is subject to legal complaint Bloomex is an online florist, based in Ottawa, that offer...

Bloomexdon't use this, please!

I'm hoping someone will check this before ordering (what I should have done) and save time and money.
Please DO NOT ORDER FROM BLOOMEX. I ordered flowers that never got there and then got the runaround from there operators, "we will investigate and call you back", "they will be delivered today (4 days late) and we will send you a email confirmation", etc... They never call you back, never send you an email. I'm trying to get my money back now and getting the same "if you have not heard back in 48 hours call us back"

Needless to say, I'm not to hopeful for the refund. I had used FTD in the past and wish I had stuck with them.

P. Vachon, Montreal.

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    Bloomex — horrible service!

    Awful service from Bloomex! I had ordered flowers to be delivered to an address where my Mum was at for ONE...

    Bloomexterrible company!

    We are a full service flower shop in edson, alberta. We belong to both teleflora and ftd. We also have a canada wide 800 number. If you want to send flowers to edson, alberta call us at our 800 number and ask us what is available and we can help you. Bloomex and other order gatherers are the middle man that they claim to cut out. They have only the local florists in every town to send their orders to.

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      • Yv
        YVONNE Nov 27, 2008
        This comment was posted by
        a verified customer
        Verified customer

        bloomex is the middle man ... ask them the address of the shop flowers are coming from,
        BLOOMEX is guaranteed to Ruin your special occassion, rarely do you get what you order, in all the orders I have placed not once have the receiver received what I actually ordered for them, my daughter received chocolate covered alcohol dipped chocolates, they advertise bottecelli chocolates, she doesnt use alcohol ever, at all. But because I was an employee I didnt complain, actually I did say something to the manager Angela and she laughed thought it was funny, needless to say the chocolates are still untouched, unopen...and I most of all know the hassel to get a refund.
        There are lots of good florist out there, read up on Bloomex before ordering, be sure to read the policies on having to pick up the dead flowers or rotten fruit they send .. its a $9.99 charge for picking up the quality product that Bloomex sent and charged you for!!!
        BUYER BEWARE BLOOMEX WILL MAKE YOU MISERABLE!!!

        0 Votes

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      Bloomexdelivery disaster!

      I ordered flowers to be delivered between 12-5 p.m. The flowers were brought to the house in the morning (wrong time). No one was home. Attempted delivery again the next day. No one was home. The next week when I learned of the situation I phoned and emailed several times and was offered a refund for the flowers ($37.99 plus tax), but not the $9.99 delivery fee. I asked for a full refund, not willing to pay for a delivery service that was not done properly (wrong time). My request was sent to a disputes dept. I received an email, and reimbursement of $29.22, less than what I had been previously offered on the phone ($37.99 plus tax). Subsequent emails have gone unanswered.

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        • Jo
          Joe K Mar 24, 2008
          This comment was posted by
          a verified customer
          Verified customer

          Completely agree with all statements. This company is completely unreliable for all deliveries. It was a crucial delivery that was expected and confirmed many times by Bloomex. If you want efficient service, this is not the company for you.

          0 Votes
        • Tr
          Tracey Mar 29, 2008
          This comment was posted by
          a verified customer
          Verified customer

          http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

          Here are the owners' contact details:
          Domain florist-ottawa.ca
          Registrant Name Olga Slougina
          Registrar Tucows.com Co.
          Renewal Date 2008/09/12
          Date approved 2007/09/12
          Last changed 2007/11/08
          Description
          Registrar Number 156
          Registrant Number 1996632
          Domain Number 1996632
          DNS1
          ns2.theplanet.com
          DNS2
          ns1.theplanet.com
          DNS3
          DNS4
          DNS5
          DNS6

          Administrative Contact
          Name Dimitri Lokhonia
          Job Title
          Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
          Phone +1.[protected]
          Fax
          Email [protected]@idirect.com


          Technical Contact
          Name Dimitri Lokhonia
          Job Title
          Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
          Phone +1.[protected]
          Fax
          Email [protected]@idirect.com

          0 Votes
        • Jo
          Joel Meyers May 09, 2008
          This comment was posted by
          a verified customer
          Verified customer

          For Mothers Day I ordered flowers for both my wife and mother to be delivered on Saturday May 10th. The flowers were delivered on Thursday May 8th. Contacted Bloomex and they confirmed that the flowers should have been sent on May 10th. The Roses sent were wide open and after 1 day petals were falling. Lastly, asked on 3 occassions to have a copy of the bill sent to me with no success. Will have credit card company put a hold until we can get a copy of bill.
          Since we send out gift baskets to clients, I have advised my staff not to use Bloomex again.

          0 Votes

        Bloomex Flowers — late delivery and poor quality!

        Ordered 12 roses for delivery as advertised next day. Delivery was 4 days later. Only received 9 roses, they...

        Ottawa

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Bloomex.ca — terrible service - non delivery

        Tried ordering flowers from bloomex. Ca for my wife's birthday... Order never arrived. Called customer...

        Bloomex — dead flowers

        I purchased three dozen roses to be delivered on Valentines Day. When they arrivede, several of the rose...

        Ottawa

        Bloomex7 days late. flowers were dead

        Paid extra to have flowers delivered in Evening. They did not deliver at all. I called and no answer. Did not return calls. I called my credit card company to have them reverse the charge and reported them to the BBB. The BBB did not get a response from them at all. A week later flowers came dead. This company should be shut down. They are not even close to reputable. They take your money, and thats it. They hide from you. Horrible company. Do NOT BUY FROM THEM!!

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          • Po
            poon_m Apr 04, 2008
            This comment was posted by
            a verified customer
            Verified customer

            These people are extremely devious. Fortunately, in many cases it appears that they exceed the one-day grace period that they've given themselves for non-production site orders, which would still constitute false advertising. I ordered flowers for my wife's birthday expecting same-day delivery, and in typical Bloomex-fashion, they arrived two days late, completely useless. I initially made phone calls to customer service, but later switched to their online live help system so that I could retain a transcript as evidence. Interestingly, whenever the issue of a refund was brought up, the operator, whose screename was ims, and I would 'somehow' get disconnected. [Note: if you opt for online help, be sure to periodically copy and paste the conversation to another program. When the conversation is over, a box will pop up asking you if you want the transcript emailed to you. 0 of 5 conversations were emailed to me. Fortunately, I had made my own record of the conversations.]

            Stay away from these people at all costs, but if you do have to deal with a bad order, take every precaution to watch your back!

            0 Votes

          Bloomex — late delivery, flowers were almost dead!

          Do not buy from bloomex!!!Order no. 791830 approximate cost: $60I ordered flowers from bloomex for valentine...

          Ottawa

          Bloomexno customer service for half dead flowers

          Order No. : 752092 Approximate cost: $100

          No one from Bloomex has ever resolved my outstanding complaint (replacement or credit) for a shipment of almost dead flowers. I trusted this people and paid them in good faith and they have not honoured their part of the agreement (email PO).

          Numerous emails sent, no replies. I even tried calling their toll free line - no luck. Bandits.

          Very disappointing. I can only recommend that people avoid this company so they disappear on their own.

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            • Ch
              Chris Feb 27, 2008
              This comment was posted by
              a verified customer
              Verified customer

              DO NOT BUT FROM BLOOMEX!!!!

              Order No. 791830 Approximate Cost: $60

              I ordered flowers from BLOOMEX for Valentines day at approximately 9:00 a.m.. They were not delivered until the next day. Their policy is to deliver to business addresses before 5:00 pm if order is placed before 1:00p.m. on same day. Worst of all was the quality of the flowers. Perhaps they were left out over night in the delivery person's car because they looked half dead. I have called them several times but each time I talk to someone they state that someone will get back to me shortly. So far, two weeks later, all they have tried to do is give me a 15% discount coupon. I guess they expect me to buy some more dead flowers! I am now going to contact the Better Business Bureau as well as the Ontario Concumer Protection Branch. I will also call VISA to cancel this charge since they failed to meet their end of the contractural aggreement by failing to deliver the same day the order was rendered.

              Save yourself a whole lot of trouble and purchase your flowers elsewhere. My wife is a teacher and she has already spread the word around the school like a wild fire! Please do the same!

              Chris

              0 Votes
            • Ra
              Rachael Jul 23, 2008
              This comment was posted by
              a verified customer
              Verified customer

              Today every one wants something for nothing and people are so fast to jump the gun and run at the jaw ... that they don't bother to read policies or emails regarding there orders .. they just figure if the stamp thier feet and yell and scream at the operator they will get what they want ... I have ordered several times from Bloomex and yes my order was even changed once, not really a big deal, , if you read the policy it clearly says that if that product is unavailable it will be substituted for one of equal value ... PEOPLE NEED TO START PAYING ATTENTION IN THIS FAST PACE SOCIETY THAT WE LIVE IN ...

              0 Votes

            Bloomexterrible service!

            So, I ordered flowers (on the 14th) for my mother's birthday (on Sunday the 17th.) Hours after them not showing up, I decided to investigate. I go onto the website and amongst their ridiculous policies, I managed to find out they don't deliver on Sundays! When I selected Sunday's date, I was not informed of this. No where in the ordering process is this information revealed, like similar websites. Then I discover they can't deliver the next day either because Alberta has a new holiday. The website says they will deliver Saturday or Monday, whichever is closer to the date. (Call me crazy, but if I placed the order Thursday, Saturday would have been a good choice! Better a day early than 2 days late.) Anyway, I change the address on Sunday night to my mother's workplace ($10 fee), to be delivered on Tuesday since she would not be home. Tuesday rolls around and my mother gets home from work, without flowers. She does come home to a message on the answering machine, however. They tried delivering them to that address. (A fee is usually charged if no one is there to accept them. For their sake, let's hope not!) I tried to get in contact with Bloomex via their 'Live help online support.' Several hours and several different people later, they finally tell me they will be delivered to correct address the following day. Am I in the wrong to feel like I am owed... something?!

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              • Tr
                Tracey Mar 29, 2008
                This comment was posted by
                a verified customer
                Verified customer

                I totally Agree that the service, customer service, return policies etc., are very bad.

                http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

                http://whois.cira.ca/public?domaine=florist-ottawa.ca&LANGUE=en

                These are the names of the owners as registered on Whois.circa.ca =

                Domain florist-ottawa.ca
                Registrant Name Olga Slougina
                Registrar Tucows.com Co.
                Renewal Date 2008/09/12
                Date approved 2007/09/12
                Last changed 2007/11/08
                Description
                Registrar Number 156
                Registrant Number 1996632
                Domain Number 1996632
                DNS1
                ns2.theplanet.com
                DNS2
                ns1.theplanet.com
                DNS3

                DNS4

                DNS5

                DNS6
                -----------------------------------------------------------------------------

                Administrative Contact
                Name Dimitri Lokhonia
                Job Title
                Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
                Phone +1.[protected]
                Fax
                Email [protected]@idirect.com

                Technical Contact
                Name Dimitri Lokhonia
                Job Title
                Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
                Phone +1.[protected]
                Fax
                Email [protected]@idirect.com

                0 Votes
              • Mr
                Mr. S.J. Turnbull May 22, 2008
                This comment was posted by
                a verified customer
                Verified customer

                I wish I'd check this complaint board before I placed our Mother's day flower order through Bloomex, who seems to be criminally incompetent on-line flower delivery business. I am joining a long list of dissatisfied customers - our ordered flowers were also delivered late, with missing sender's information and were very poor quality. All my attempts to file a complaint (numerous phone calls and e-mails to generic "Bloomex management" received no response or proper follow up!) Bloomex has the worst customer service I ever experienced. All the appropriate on-line fraudulent authorities need to be notified to either force Bloomex to improve their customer service or to close their business down. I urge all of you that experienced criminally poor business service from Bloomex to report them to the RCMP-Canadian Consumer protection division.
                In the meantime – customers should avoid at all cost to use Bloomex’s atrocious on-line services.
                Mr. S.J. Turnbull

                0 Votes
              • Pe
                Penny Petraki Aug 20, 2018
                This comment was posted by
                a verified customer
                Verified customer

                I placed the order on mother's day its been 3 days now no flowers have been delivered to my mom. Very upset
                No contact number only answering machine. No live person. Please do not order from bloomed anything.. I am so disappointed. I have never come across such a hideous scam artist company online order than bloomex.

                0 Votes
              • Jo
                John8659 Aug 28, 2018

                Roses not delivered on Valentines day despite extra fee charged. no response, no phone call no email . Just fast to take your money very fast. They should be deregistered ! Buyer beware

                0 Votes
              • Ja
                Jasmyne Hudgin Oct 31, 2018

                Hi I ordered flowers to be delivered yesterday and was wondering what and why they did not arrive? The order was going to 680 Queens Quay West Toronto Ontario for Diane Nellis apt 205 order number 2066622 is this a scam I'm very unhappy about this!

                0 Votes
              • Su
                Susanne Kumar Nov 05, 2018
                This comment was posted by
                a verified customer
                Verified customer

                Pink roses died on 2nd day and also one bunch of stocks . Disappointed Do not want to tell my daughter. I will not be making use of your services for my floral orders withou a response from you and a rectification of the matter.They were ordered in Moncton . Sent from Vancouver to Sidney BCSS
                Susanne Kumar

                0 Votes

              Bloomex Flowers — late delivery of products!

              I ordered several separate orders from Bloomex, to my wife, mom, and mother-in-law. I ordered 3 days in...

              Vancouver

              Bloomex — flowers not delivered!

              I ordered flowers from Bloomex to be delivered to a friend in Montreal. The flowers were not delivered. The...

              Montreal