Best Buy review: I was charged a service charge for a service that never took place.

On September 21, my Bank of America account was charged 79.00 for a service visit that never took place. I had too agree to it before the service could be scheduled, but because BestBuy could find no repair person for my refrigerator in my area, and because this was the fourth time for this same repair, BestBuy authorized me for a replacement refrigerator, so my old one was not serviced again. The 79.00 charge remains on my account.