Best Buy review: Product non-availability

My personal computer requires Epson 410 black ink printer refills.

My online research leads me to believe that this particular ink cartridge is easily available at many other locations, but on my June 26th visit to my local Best Buy store (San Marcos, CA) as well as on multiple occasions in the past, I have yet to ever find either the 410 black or 410XL black to ever be in stock. The only product in stock was the 410 multi-pack which sells for about $74.

When I questioned an associate as to whether or not there was possible back stock on such a popular item, they simply stated that if it's not on the shelf that it's not in stock. With no effort to provide further assistance, I left without making a purchase.

Your customer service philosophy seems sadly typical of most business these days, which is lack of attention to detail and lack of customer empathy in service.

I don't know if the reason for this particular product constantly being out of stock is a lack of inventory control at the store, supply chain issues, or simply a lack of concern with store or corporate management in servicing customers with needs other than appliances, TV's and cell phones.

I want to thank you however, for your lack of stock allowed me to seek another source for the cartridge which had it in stock at a substantially lower price. I'll be purchasing all future ink cartridges from them.