Order never received
Placed order #151241 on nov 25 but never received it. I left multiple voicemails, emails & website chats concerning this. Finally received a response to a chat that order was reentered and supposedly shipped on Dec 12. I've asked multiple times for the tracking info with no response. Your customer service is the worst I've ever experienced.
Desired outcome: Provide the tracking information or if I don't receive the order, I want a refund.
Scrubs
I'm awaiting shipment for scrub bottoms to arrive, I got my tops, and there was no paper work in the box and also got no tracking #. For the pants, I haven't got a tracking # yet either, I have reached out voice-mail, emails, and calls and always go to voice mail. My order # is 150994. This is the worst service I have ever experienced! This order was placed on August 31. Can someone from this company reach out to me please
I'm mad
I wish I had read the reviews before dealing with them. I got into a big mess dealing with them and I regret it much.
Don't order from them if you are not sure about the quality. I would recommend you to read reviews on the website itself and see what people say, what item is ok to buy and what item deserves to stay at the warehouse forever.I will even explain why. When you want to return it will be a huge mess. And there's no guarantee you will get a full refund or a refund at all.
So stay away, please.
Is Jen's Scrubs legit?
Jen's Scrubs earns 86% level of Trustworthiness
Excellent Trust Notice: Jen's Scrubs near-perfect at 86% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Jen's Scrubs. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jensscrubs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jensscrubs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jensscrubs.com you are considering visiting, which is associated with Jen's Scrubs, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Jensscrubs.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Jen's Scrubs has been found to only resolve 25% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- Jensscrubs.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jensscrubs.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Jen's Scrubs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Clothing
Ordered 5 nursing scrub tops and 5 pairs of pants on April 26. My credit card was charged. I have not received them. I have sent emails and messages to which I have received no reply. I have called numerous times and left voicemails . I received one callback. I was told that my order and was told that my order was going out the next day and would get to me no later than May 16. I have not received it. Again I tried to call and there was no answer. I want my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1, 2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of June 1st 2016, I have been back running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Replied
Please stay away!
Ordered some items from Jen's Scrubs about a month ago and received nothing yet. Called them and asked about my order and they said that one of the items was no longer in stock and promised to call me when my order will be shipped. Waited for about two weeks and contacted Jen's Scrubs again and then they said that my order was shipped a long time ago. Asked about the not in stock item and they said that they had no idea what was I talking about. This place is just not worth the money and time, avoid!
The complaint has been investigated and resolved to the customer's satisfaction.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1, 2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of June 1st 2016, I have been back running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I never received my full order
I ordered Scrubs from Jen's Scrubs on February 14th 2016, I am still waiting for part of the order. They shipped some things separate because some of them were on "back order". I spoke with one Representative that sent me a free pair of pants and told me that my Jacket was "on the way" I have yet to see the jacket weeks later. I also made another order (big mistake) because there was a sale and the price was very low. It was literally too good to be true. That order was made on March 26, 2016 and the status is shipped but there is not a tracking number or any other proof that it was actually shipped. I will NEVER order from this business again.
Did not receive ordered items
I ordered scrubs on 2/2616 and then again 3/3/16. I still have not received part of these 2 orders. I called and was told the jockey scrubs were on back order.
I received and returned a couple of the items from the 2 orders that didn't fit and the return processed no problem .
Since that time I have sent multiple emails to the company about the missing items from the order, I even ask to just be refunded if they haven't received the Jockey scrubs yet. I have received no response to any of the emails.
I then tried calling their phone number and all extensions have been disconnected except to place orders. So I selected that, left a message, and still no call back.
I have ordered from this company in the past with great customer service. It looks like the company might be failing from all the negative complaints I've seen on various sites online
Items that I have not received yet from Jen's Scrubs
Order # 1013801 Jockey scrub top item #2299
Jockey scrub pants item #2255
Order # 1014109 Jockey scrub top #2335
Jockey scrub top #2329
Never received order
We have ordered several uniforms from jen's scrubs company back in February and several days later received a message stating that our order was on its way. They said that the order was sent via ups and promised to send us a tracking number, but we never received one. We have since then emailed and called several times but there was no reply. It is now mid April and still nothing, so recently we emailed them and asked for a refund. They finally replied and said that our order was already delivered and received! Absolutely ridiculous! We said we certainly have not received anything yet and they called us liars and refused to communicate any further. What a scam!
Clear the front and maybe a bigger sign. Drove past it and didn't see it.
I placed an order on 5/12, Paypal acct was charged immediately. Have not heard one single communication from Jen's Scrubs regarding my order. Order status reflects "awaiting fulfillment". Since I need these for work I have asked for the order to be canceled and my money returned. I still have no heard from them. I am now disputing with Paypal and have to wait until June 5th. Please, do yourselves a favor - do not order from here! You will lose your money! This company is folding! Stay away!
Ordered 5 sets of Grey's Anatomy scrubs on April 26. My card was charged. I have not received my scrubs. Made numerous calls which were not answered. I sent emails and messages on Facebook which were not answered. Spoke to someone once and was assured that the order would be expedited and arrive no later than Monday, May 17. I want my money back.
Overview of Jen's Scrubs complaint handling
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Jen's Scrubs contacts
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Jen's Scrubs phone numbers+1 (877) 672-0962+1 (877) 672-0962Click up if you have successfully reached Jen's Scrubs by calling +1 (877) 672-0962 phone number 0 0 users reported that they have successfully reached Jen's Scrubs by calling +1 (877) 672-0962 phone number Click up if you have UNsuccessfully reached Jen's Scrubs by calling +1 (877) 672-0962 phone number 0 0 users reported that they have UNsuccessfully reached Jen's Scrubs by calling +1 (877) 672-0962 phone number
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Jen's Scrubs emailsinfo@jensscrubs.com100%Confidence score: 100%Supportnsolarsh@jensscrubs.com100%Confidence score: 100%Supportjnedell@jensscrubs.com87%Confidence score: 87%help@jensscrubs.com77%Confidence score: 77%support
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Jen's Scrubs headquarters2300 Holcomb Bridge Rd STE 103-132, Roswell, Georgia, 30076-3481, United States
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Jen's Scrubs social media
Recent comments about Jen's Scrubs company
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