Menu
Best Buy Customer Service Phone, Email, Contacts

Best Buy
reviews & complaints

www.bestbuy.ca
www.bestbuy.ca

Learn how the rating is calculated

4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Best Buy has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Best Buy. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Best Buy reviews & complaints 1155

Filter reviews by rating
5
3026 reviews
4
0 review
3
0 review
2
3 reviews
1
14 reviews
Sort by:

Newest Best Buy reviews & complaints

ComplaintsBoard
R
6:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy cell phone

I asked them to do credit check on me they said I was denied I went to source Circut City was approved there on spending cap got my line and phone. I dont get how they can denie? but anyhow thanks source Circit City how now is Bell. I lve my unit and plan. Rod Peterborough

Read full review of Best Buy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:14 pm EDT

Best Buy computer transfer problems with geek squad

We purchased an HP computer plus additions to the tune of just under $1000. My husband returned later in the day (1 trip, 1 computer) with our old computer for data transfer purposes explaining to the “geek” that he had music notation files that had to be transferred – years of composition work it was vital not to lose. On Sunday he picked the computers up (1 trip, 2 computers) only to discover that his files weren’t there.

Back to the store he went (1 trip, 2 computers) explaining the problem to the “geek” – computers to be ready Monday. No word on Monday. On Tuesday he went back again (1 trip, 2 computers) only to find that, once again, no files. At that time I called – I was very angry – my husband hadn’t slept in 3 nights thinking his work was lost. Getting no results from the sales person I asked to speak to a manager.

I was livid by this point and asked that someone come to our home and take care of the matter rather than have my soon to be 75 yr. old husband to haul the cpu’s once again. I was told, in no uncertain terms that since we hadn’t paid for at home service they refused to do that. His manner was rude (again, I was very angry) and he offered no consideration.

So – once again, my husband took the cpu’s back (1 trip, 2 computers). On Wednesday we were told the computer was ready. (1 trip – 2 computers). Got it home only to find out we couldn’t get icons – just the Window’s blue screen with bubbles. Called again and was told to bring it back again (1 trip there and 1 trip back with 1 computer – a simple fix that after time on the phone should have triggered an oh, yeah, only 1 plug needs to connect the monitor.

Will I ever purchase another item from Best Buy? What do you think? Will I tell others and post this on my facebook page? What do you think?

Read full review of Best Buy and 2 comments
Hide full review
2 comments
Add a comment
A
A
American against fraud
, US
Jun 25, 2012 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, Best Buy is the worst customer experience possible and if you complain they sick their trolls on you to ridicule and slander you in an attempt to defame and discredit you as you see here in these comments. Please note: the people attacking you in the comments section are all best buy employees/affiliates. Unfortunately, this is their M.O.!

You should file with your district attorney financial crimes and crimes against people departments, both! Also file a complaint for cyber harassment with the FBI against these best buy trolls. They can verify their unscrupulous involvement and prosecute.

These trolls will deny that they work for best buy, but all of them are liars who troll for victims of best buy and then launch an attack meant to defame and discredit their legitimate complaints... They are CLOWNS!

Yes, they are very well versed in this game Florida, Michael, Chris, ej, Micah, John and other clown Best Buy trolls, cyber stalkers/harassers.

Because all best buy trolls do this kind of thing all the time for minimum wage, they have become somewhat good at it, but you can use their lack of intellect against them successfully.

At Best Buy it's buyer beware and the customer is always wrong... pathetic!
You are welcome to join my class action lawsuit against them for fraud, defamation and harassment.

Not here anymore, see you in court!

Lmfao! Doesn't say Butt Buy on your check, aw... How clever!

All anyone has to do is google you and watch you in action on behalf of best buy... Wow! No wonder you work for best buy, your so stupid!

And for the record; I'm not ranting. I'm just giving you as much rope as you think you need. After all, I learned from best buy; we don't want you to walk away without what WE think you need. :D

T
T
Tech11
dfgdfg, CA
Jun 07, 2012 9:30 am EDT

As a long time IT professional, I would have to say that a user who uses a computer to the extent that years of work critically important to him should have long ago learned some basic understanding of the term "back up". That hard disk drive that the files were on could have failed at any time over those years and he would have lost the data anyways. Relying on a low-wage Best Buy Geek Squad tech who may or more likely may not have reasonable skills to handle your life's work is like having the cleaning staff at the Louvre clean the Mona Lisa. I back up my data from my HDD to an external drive and on to long term disc storage for the most important files in my life. Like the military says, two is one - one is none. Blame yourself!

ComplaintsBoard
S
9:13 pm EDT

Best Buy best buy is the worst buy ever

I went to the Best Buy in Niles Il. last night to return an unopened wirreless router with my receipt in hand. After speaking to a sales clerk and then the manager of the location I was informed that because I hadn’t returned it within 30 days of original purchase(it was 34 days)there was nothing they could do! I would’ve even been happy with store credit! I will NEVER shop at Best Buy again seeing that they have such a policy. They have no problem taking your money but they will not stand behind it for more than 30 days! If I ran my business like this in these economicaly tough times, I would be out of business!

I bought a 40 inch lcd 1080 tv only two years ago from best buy, and it already has problems. When I turn it on the center of the screen is very dark, and it has horizontal lines moving throughout the entire screen. after about ten to twenty minutes it clears up, but that is unacceptable. I have a projection screen that is eight years old, and has about three times as many hours on it has no problem. The reason I spent the extra money to buy a samsung was because it was supposed to be the best buy, top of the line technology out there and I am very dissapointed that I have a two year old tv that does not work correctly.

Approximately 60 days ago I purchased a Netgear DGN 2200 DSL Modem/Router at the recommendation of the Best buy sales person. I didn’t buy the most expensive nor the least expensive. I have a 7Meg DSL line from CenturyLink and I get 5.86 MBPS download and 0.03 upload… I contacted CenturyLink and they say it’s good to the modem and that I should contact Netgear… I spoke to Netgear three times and can’t get the speed increased and they (Netgear support) told me to take it back and get another Router/Modem…I contacted Best buy in Broomfield, Colorado and the customer service rep offered to “recycle” the Netgear DGN 2200 for me (no refund or credit) and sell me a new “ActionTec DSL Router/Modem…Thant scustomer service at it’s best and will certainly make me want to go back again…

Best buy talked me into getting geek squad ins besided the one i had with virginmobile cause it benefit cause it covers any damage. Also talk me into getting screen shield cause with my insurance if i ever had to use warranty or upgrade the phone they will replace the shield at no cost. So when that day cane they told me i had to buy a new shield and instalation..wow they did run me good game to buy it the first time.then when i contact corp they say there sorry noffer a 20dollar gift card to replace the shield but leaving me still pay for installation.great way of still getting a great customer.look into my rewards zone account and see how i shop there.

I hope someone from best buy can find the time to return my email, because I would like to know how to fix this tv without spending a ton of money, because I already spent a lot to buy this one.

Read full review of Best Buy and 4 comments
Hide full review
4 comments
Add a comment
T
T
TheWayItIs
, US
May 05, 2012 10:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

" Best Buy talked me into getting the insurance in addition to the one I had with Virgin mobile." Really? Best Buy relies on gullible consumers like you. You carry 2 types of insurance on your phone? brilliant. You took word of mouth from a "sales" associate; mind you, one that gets evaluated on the rate of service contract sales. Hook, line, sinker.
Your Samsung TV issues have nothing to do with Best Buy. Contact Samsung. You could have purchased the same model anywhere.
As for your unopened wireless router, MOST retailers WOULD give you store credit if it WAS unopened. Good management dictates they could resell it PLUS make a happy customer. BBY routinely act as ### in this regard. That's why YOU ought to take your business to warehouse clubs and/or Amazon. Much friendlier and accommodating returns decisions. Plus, most wireless carriers are there (at warehouse clubs) as well.

T
T
The Ogre
Shrekville, US
May 03, 2012 7:17 am EDT

How is the tv not working after two years Best Buys fault? I am not a fan of Best Buy and only go there if I get gift cards to use but 30 days is 30 days you should have returned it sooner.

D
D
DSgamby
Thunder Bay, CA
May 03, 2012 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sintination: Regarding the wireless router. As already stated 30 days is 30 days, you waited until it was past that.
No, you would be out of business if you ran the business the way you want Best Buy to run their business. Giving refunds for stuff that is past their return policy would make them lose money. I mean, why stop at just 34 days. How about the TV I bought a decade ago. It is now bad. So, can I go to where I got the TV and get a free replacement? That makes no sense.

Regarding the TV. After the certain time, at the most the 30 days, you need to contact the TV manufacturer and tell them your problem. You will have to pay for any repairs and services done as it is out of warranty.

DSL Modem/Router: You do know that when they say up to 7Mbps? They key word in the sentence is up. I doesn't mean that you will get it. The connection speed is affected by distance from ISP operation center.

Geek Squad: All extended warranties are scams and are only pushed by stores and companies for extra profit as the vast majority of the time, warranties are not used.

This is not Best Buy's website so the odds that they will see this is next to nothing and since all of your complaints are proven to be wrong.

B
B
BigFire
Andover, US
May 02, 2012 10:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"But, but... I know I didn't buy this router here, and I do have a receipt for gas that I used driving here, and I know that it clearly states 30 days and it's been 94, but they are at fault, and they are the ones who are ripping me off!"

ComplaintsBoard
V
8:02 pm EDT

Best Buy best buy geek squad data scam

On [protected] i went to best buy/ G SQUAD to service my computer because a virus erase all the data in my computer and within erase two book that took me a year to write the recommend me to do a data recovery level one with a cost of $249.99 at the store to recovery my documents but they did not have success and then they refer me to a third party i left my computer and they shipped to the third party they contact me by phone and offer me a data recovery level two they did a data recovery an sent me an email with the approximate cost of $499 to $658 + tax.

I accept but my expectancy fails and the recovery where a whole bunch of codes blank pages and many different formats that no one could ever see the data they sent the computer back to the third party to check the computer and the external hard drive but they came up with a level tree solution and $1000.00 down payment with it i accept because i really like to recovery my documents they did a data recovery level tree and sent my computer back but this time the computer did not work anymore the external hard driver never show up any recovery data until still not showing any and they had $1700.00 on their pocket i contact the local office of G Squad At Best Buy for resolution.

They contact the third party the third party send me and email apologizing for the job performance because they discovery that they make a mistake this is what they wrote on the email NOTE) We made a mistake with charging you for your recovery. Your recovery came back as a level 2 and not a level 3. This means we owe you a refund. You will be refunded the entire $350 remaining payment you made as well as $750 from the $1000 lab fee. In order to do this we simply have to have you confirm the refunds with our billing department.

They return my money back to my account at Chase but when i receive the external hard drive the problem continue no pages show up when we open the pages was in blank and the external hard drive show a lot of system files most of the files were corrupted or damages a BIG SCAM a return my hard drive to the store Best Buy 504 to get my complete refund but did not refund my money CONCLUSION i have been charge hundreds of dollars to get my data recovery, they trash my computer damaging the hard drive, nothing show up on my hard drive a this point after 5 month later and on top of it the have not return my money.

Read full review of Best Buy
Hide full review
ComplaintsBoard
K
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy credit card

When I first got my best buy credit card I asked the representative if it would be a hard inquiry on my credit. The representative said "No not at all". When I checked my credit it was a hard inquiry on my credit. It is a store credit card and not a visa or mastercard; therefore, I don't believe it should be a hard inquiry. Being young, this bothers me because soon I'd like to have other inquiries that actually matter and don't look bad on my credit. When the first payment was due, I never got a bill or a card. Still have yet to receive an actual card in the mail. I called the customer service number and they stated they couldn't give me my account number, but they could take a payment over the phone for $25.00. To make a payment online with the account number is free. I explained to the representative that I never received a bill and he told me my payment wasn't due for a few weeks and that he would send me a duplicate statement. When I received the statement I made the payment online with no troubles. This last time I made a payment online, the payment never actually went through. To my knowledge, it did. I then received three phones calls on a Saturday, no voicemails, from their collection company. I was only 5 days late on the payment that I thought that I had already made on time, actually early. I explained to the representative that it was annoying to receive 3 phones calls in a matter of hours, one of which was after 8:00 est. The representative started to give me this speech about the laws they have to abide by and how they cannot leave voicemails, but they can call until someone answers. I work for a company that has similar laws and we cannot call after 8:00 at all. Also, we do not call until the person answers. We call one number once a day every few days. If a company calls, they should leave voicemails. If they don't, I don't know who is calling or why. Also, the fact that when the representatives do call, you can hear about 4 other people in the background on the phone as well. At least get an office that doesn't sound like a call center, it sounds more professional. Do not get a best buy credit card if you can help it. They are the worst credit card company I have ever had to deal with.

Read full review of Best Buy and 4 comments
Hide full review
4 comments
Add a comment
G
G
grahase
Paragould, US
May 09, 2009 9:40 pm EDT

I keep getting letters from HSBC retail services saying that someone has requested an address change to
my credit card. I don't have a credit card with Best Buy or HSBC or anyone else. I did not request an address change. If you have me listed with an account, I want it cancelled now! I called the HSBC customer service several weeks ago and they said they would fix this problem--apparently they haven't. I need this taken care of now!

Sandra E. Graham

R
R
Rah.
Clearwater, US
Mar 01, 2010 6:35 pm EST

I purchased a TV from Best Buy 18 months same as Cash the Promo is good thru July 23 2010 as long as I pay it off by then no interest. I then bought a refrigerator 24 months same as cash promo ends on Oct 23 2011. I was told at the store when I bought the refrigerator that only a minimum payment would be applied to that purchase and the rest would be applied to the TV. The minimum payment is $32 and I have been sending in $150 payments. They are now applying the entire $150 payment to the balance not due until Oct 2011 and non toward the balance due in July of 2010. This just started this month. When I questioned it the kept saying new goverment regulations. When I said I could understand a minimum paymenta as goverment reguations, but I am paying alot more to pay off a balance. They said when two items are purchased that the payments will all be applied to the balance due later until the last 3 months of the promo then they will apply it to the balance coming up. So everyone pay attention to what you are now paying. I am now just going to mail a minimum payment until July then paying off the TV balance. I would have never have noticed unless I took a closer look at the credit card statement. Charlotte Garring at customer service said that Best Buys new policy is what is best for them and not the comsumer

A
A
Al K
Muncie, US
Mar 01, 2010 6:51 pm EST

Yeah I am sorry to hear that. Banks took advantage of this new policy. All of my cards APRS went up and I owe more on interested now. Its always about whats best for them and not the consumer.

P
P
pfft
, US
May 09, 2009 10:51 pm EDT

...

this isnt HSBC. do you think they monitor the entire internet for their consumer complaints?

you people.. i ###n hate how STUPID everyone in this country has become.. WTF HAPPENED TO US?

ComplaintsBoard
P
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy technician damaged laptop

I am writing this as a faithful customer of BB for over 20 years. Every single electronic device in my house and husband's business has been purchased from BB. This would include:
4 desktop computers
3 laptops
printers
bose deck speakers
stereo system
and over the past 2 years I replaced 5 tvs with flat screens

I always buy the black tie extended warranty.
The last laptop I bought was in 2009, it was a gateway that cost me 399 + 129 black tie (2 yr).
This past month the computer started over heating and shutting down. I run a cooling unit under all my laptops, so I figured it must be a fan inside or something.
The 2 year black tie expired in 2011. I went to the Geek Squad. He checked it in and documented it was there for overheating. He booted it up, asked me for my windows password, typed it in and the computer turned on with no problems. There has been no other problems with the computer.
It is usually after running for hours that it shuts down, once cooled off it would always turn on.
I checked it in at North Olmsted BB in Ohio on March 28, 2012. The geek guy sold me customer support for 279.00 and told me that repairing the computer would then cost me nothing. So like a fool I bought it.

On March 31st I was called and informed that the key board was broken off. I thought they were looking at the wrong customer's laptop. They told me that it was totally broken off from the mother board and was not working. I told them when I dropped it off the keyboard was fine and I never ever had any problem with the key board whatsoever.

I also was informed that the customer support I bought does not fix hardware. I went down to the store on Sunday April 1st, the next day to ask to see my computer. After turning it on there, I discovered I could not even log on to windows as the keyboard did not work. (The tech guy checking it in 3 days earlier logged on to the computer as the keyboard was working when I dropped it off).
They then procededed to tell me that the computer was tampered with and accused me of opening it and breaking the keyboard clip where it attaches to the motherboard!

I can't believe that they turned this around accused me of doing this when I have no knowledge at all of how to do this and never did it! I am so sick to my stomach as I am writing this. I asked for the manager who refunded me 210 of my 279 customer support. After continual talking he refunded me another 69.99 which was the cost to analyze the computer.

They offered to send it in to have the keyboard and motherboard fixed at a cost to me. This is not right!
They showed me a scribbly record of each technicians documentation of what they saw. And it says that someone tampered with it.

I am very upset about this. It was one of them that "tampered" with it prior to whomever logged in their documentation. My keyboard was in perfect condition when I dropped it off. I dropped it off for overheating!

I am now out a 399 computer. Best Buy should of admitted that the keyboard attachment broke off during their repair and offer to refund me 399 towards the purchase of a new computer. I would have put more money down to get a computer. I ended up walking out of there with a broken computer. And a committment to never, ever purchase anything ever again from BB and to make this situation known to every person I know via facebook and utube and any other way.

BB does not treat it's faithful customers honestly. Someone there broke it and probably put it back together quickly until another tech guy opened it up and discovered it. No one there wants to take the blame for it !

Please respond to this email. I would like to know what you as CEO think of this! I told the geek guy how would he feel if this happened to him? His response was that he would not have to take it in to get repaired as he knows how to do this himself.

I understand things can happen when making repairs, but BB should not accuse the customer of breaking it! This is preposterous! I am sickend by this

Read full review of Best Buy
Update by Pam Sebastian
Apr 02, 2012 10:11 am EDT

guess what, I got a settlement with Best Buy by contacting the CEO. The offered to repair the computer for free of offered me 40% off the purchase of any computer I wanted. I took the second option and am extremely happy! The CEO does listen, the general manager of the outlet was great. It was the geek guys and the supervisor on duty that had very poor customer relations!

Hide full review
ComplaintsBoard
A
4:24 am EDT

Best Buy I will never shop at best buy again

I bought a dell computer on July 27, i15rn5110, and that week when I tried to use the internet it didn't work, so I called Dell and 3 hrs later they still couldn't get it to work, so the next time I was home, labor day weekend. I called them again and an hr later Dell got it to work as long as I was sitting beside the router. I'm truck driver so am gone alot, the next time I was in town and able to get back to the Mesquite store was last Monday, they said the computer had a defective internet card and too bad for you luck.

They wouldn't exchange it but sent it to Dell to fix and said I might have to pay. That isn't going to work, I will not pay for a defective computer that they should be exchanging since they sold it. What kind of store doesn't stand behind the products they sell? If they won't exchange it then they better pay for the repairs. I will NEVER shop at Best Buy again!

Read full review of Best Buy
Hide full review
ComplaintsBoard
L
5:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy return policy

After forgetting my camera on the way to a family vacation, I purchase a digital camera in the Best Buy Express Kiosk. When I got to Hawaii, I realized it did not come with a memory card, so was therefore useless. I tried to return this and was told it was out of the return policy. I did not use it and it was inoperable as it was given. I called to try to return this and was told there were no exceptions to the rule and I can't return it because it was opened. What terrible customer service. This place is a rip off.

Read full review of Best Buy and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kat16
, US
Jul 13, 2012 1:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened with me. I even called the customer care asking them whether the camera can be returned at the store if I made a purchase online and they told me, " Yes it is possible to return the product at the Best Buy store". When I went to the store yesterday, the store people were helpless in processing the return. very bad experience with best buy and the kiosks at the airport. Highly recommend people not to use these vending machines ever.

ComplaintsBoard
B
7:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy wrong commitment, fraud

Hi,
This is Bhushan Gothankar reside at Mumbai, India. During my visit at Bangkok on 17.07.11 I bought1 samsung LED tv 40"(UA40D5003BR) from (Didital Best Buy)you.
While purchasing Salesman told methat he is givinginternational warranty, when got back to India & started the TV it has black patches (Pics attached).
I had informed the Samsing India & their engineer visited my place. After inspection he told that need to replace screen, when I inform about Internation warrantee (as per toldby your salesman) hehad asked meInternational warrantee card, which was not provided by you during purchase. I also tried to lodge acomplaint on samsung Thailand but due language constrain I was able to log in. I have mailed them several time but no reponse from them.
Pls help me in this & contact me on bhushan.[protected]@rediffmail.com, [protected]@gmail.com, bhushan.[protected]@unilever.com, +[protected]

Read full review of Best Buy and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TheWayItIs
, US
Feb 23, 2012 4:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Smell a skunk here. Here's the portion of the int'l plan: Country Code + [protected]. International service does not provide for in-home/on-site service, preventative maintenance checks, ADH. You have to bring it somewhere after authorization. Manufacture warranty work not included.

ComplaintsBoard
U
8:50 pm EST

Best Buy misleading customer on product

My son bought a iPod Touch 16 gb .He had gone in for repairs and after 4 or 5 times they lemon lawed it.They gave him the original cost back in store credit.Now to repurchase a new 16 gb it was like 70 dollars more so he down graded to a 8gb do to the cost. This was supposed to be a 3 gen but to my findings recently there is no 8 gb iPod 3 gen.After many calls and different excuses they still wont do anything but blame apple.They should have given him a new 16 gb. Now this policy confuses me because i had problems with a tv and it was in for almost a month. First they were working on it, then it needed parts, then they couldnt fix it so come in and pick a new one.Now the original cost was over 5 hundred but to my surprise they told me to replace this tv it was less than 3 hundred and that was all i got in store credit. Why loose money on one and the other is the same as original price?

Read full review of Best Buy and 2 comments
Hide full review
2 comments
Add a comment
M
M
myou
Clovis, US
Feb 26, 2012 6:21 pm EST

They didnt do the return right for your iPod you r supposed to get the newest version just so you know

M
M
myou
Clovis, US
Feb 26, 2012 6:19 pm EST

Why don't you go work for geek squad and change things or quit complaining when you break things and want them to be fixed for free.

ComplaintsBoard
H
1:26 pm EST

Best Buy we will never buy anything from best buy again and definitely never ever use the geek squad

We took our son's notebook into the geek squad because it wouldn't charge anymore. It's in warranty and we didn't think we had to do a back up, cause it's just the charging that's a problem. Without contacting us the geek squad replaced the hard drive. According to them it was faulty. Now they wanted us to get an operating system for the new hard drive. That will cost us, while it should be in warranty! The cost will be around $100 and Best Buy or the geek squad wouldn't help us with the cost. We will never buy anything from Best Buy again and definitely never ever use the geek squad!

Read full review of Best Buy and 2 comments
Hide full review
2 comments
Add a comment
N
N
ncoclub
Richmond, US
Feb 29, 2012 8:21 am EST

Did your computer come with restoration CD's? Did you burn recovery/back-up CD's when you first bought the computer? Go thru the manufacturer to obtain these Cd's if you don't have them and install them yourself...that will save you some money and you will have the Cd's if this ever happenes again.

T
T
TheWayItIs
, US
Feb 12, 2012 12:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Go to the manufacturer's website and call them for repair instructions under warranty. Geek Squad is not an authorized repair center. No need to deal with BBY.

ComplaintsBoard
P
6:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy asus tf101 tablet

Purchased tf101 X-1 Asus Tablet from Best Buy .com on 12/09/11 onsale for $299.99 same unit they were selling on black friday for $249.99 .Recieved unit powered it on and screen shows just vertical lines, Took it back to BB and was told oh yes its definitely defective but we no longer carry that unit so cant exchange it only refund, heres the catch they carry TF101 A-1 which by their own geek squad guy admission is the same exact unit but sells for $399.99 so offered me same tablet for $100 more, They said that model # was BB exclusive to prevent price matching. I showed them a copy of their online ad from a week ago showing both models side by side at the same $399.99 cause they uped the price no longer on sale but they insist cant exchange because its two different sku and model # even though geek squad guy admitted that it was actually identical unit. Very deceptive practice by BB so buyer beware...

Read full review of Best Buy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
8:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy flat screen tv

My husband bought an expensive flat screen TV in 2005 at Best Buy. We were asked if we wanted to buy the extended warranty on what was originally a $6, 000 TV. The extended warranty was approximately $400 at the time. In 2008 just before the warranty expired the "panel" started to show what appeared to be "rain" lines running through whatever show was on. The technician was shocked at the replacement price of over $7, 000, he said it was a good thing we bought the warranty. I of course renewed my warranty for another almost $400, for another 3 years.

Now, it's 2011, the 3 year warranty will expire at the end of this month, so I called Best Buy to purchase another extended warranty. I was surprised when the Geek Squad agent asked if I was sent an invitation, I said, no I hadn't. The agent then told me he was sorry, but since I wasn't offered an "invitation", I wasn’t allowed to purchase another warranty. He apologized profusely, but told me that it was company policy and there was nothing they could do.

I said that I now have a TV that my husband who passed away this year; had to have, and I’m stuck if something happens to it again. I was told that if that happens I can bring in the TV in and they’d be happy to fix it, but I would just have to pay "out of pocket" for the repairs.

I said, that this seems like a scam that you can only purchase a warranty once, by "invitation" and it's too bad if the product breaks down. You now have to buy a new one.

So not only are product made with an "expiration date", you can't buy a warranty to cover repairs after the first 3 years, at least with Best Buy. Seems they are counting on the short life span of the product, so they can soak you for another over priced item. Their excuse was that technology changes and they couldn’t be responsible after a certain time passes.

I would think that they could at least offer a warranty that covers half of the repairs or something. Now that $6, 000 TV can probably cost $2, 000, but the repairs I would imagine, would be cheaper too.

Most if not all our home electronic products come from Best Buy. I similar thing happened with my printer this year. I’m so done with Best Buy.

Ex-Best Buy customer

Read full review of Best Buy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy extended warranty terms

Do not ever buy an extended warranty at best buy!

I purchased a panasonic luminx dmc-zs8 in july 2010. In aug. 2011 the camera failed. (An internal software program designed to require use of panosonic brand batteries only would not recognize its own battery. ) under the extended warranty program best buy sent the camera for repair twice. This took over 60 days. On the last return, they said the camera was unrepairable and they would give me a store credit to purchase another camera. I had no choice! The $80 I had paid for an extended warranty was no longer valid after they gave me a store credit. A loss of 3years warranty or $60. The store credit was for $149.00 for a camera that I paid $299 for an additional loss of $150.

Summary: I paid $380 for a worthless camera that best buy's warranty returned $149 on. A loss of $231.

I will never purchase at best buy again.

Read full review of Best Buy and 1 comment
Hide full review
1 comment
Add a comment
T
T
TheWayItIs
, US
Dec 25, 2011 2:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

How an extended warranty is honored is NEVER clearly spelled out in the mouse print. There is nothing that explains reimbursing at "fair market value" or whatever the wording is. Who and how is this determined? This is a constant "gotcha" on part of the plan administrator, NEW Customer Service. Only advice here is to stay away from BBY and do business online at Amazon, Newegg and others.

ComplaintsBoard
H
7:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy warranty service

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke to change the resolution back so the representative from the customer service department told me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and change my resolution. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.

Read full review of Best Buy and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
TheWayItIs
, US
Dec 21, 2011 2:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Mfr warranty is in effect in Year 1, not Geek Squad. Call mfr support and let them recommend course of action. Geek Squad is not qualified to diagnose or repair issues that are not user error or learning curve issues anyhow. Good luck.

C
C
customersupportcanada
, CA
Dec 16, 2011 7:42 pm EST

I had a similar issue with them but then i told them i will escalate the problem and they helped me out after that but still, i had to go through a lot. Their prices might be attractive but a huge baggage of unprofessional sales and service comes along too.

ComplaintsBoard
R
10:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy poor customer service

I had a very negative experience purchasing a car audio system and installation package online. There is very poor coordination between bestbuy.com and the actual stores. The store had no idea how to process the "redemption code" on the installment package.in addition, the website did not tell me everything I needed to purchase (Parts etc) for my particular installation to happen. And, when it all came down to it, they were about to install the wrong deck in my car that had fewer features than the one I paid for. Long story short the situation had to become very tense to get my money back and this was after two different 1 hour long stays inside the store talking to managers and being on the phone with bestbuy.com.in the end, neither manager nor the.com folks knew how to get me the money back without significant inconvenience to me. A best buy associate who was just passing by us as the situation escalated came to my rescue and had my money refunded in about 5 minutes. This speaks to a signficant breakdown in training, communication and processes to reduce customer abrasion. This was my second very negative interaction with best buy in general. I have never filed a report with the bbb in my life. Today will be my first.

Read full review of Best Buy
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:13 pm EST

Best Buy violation of civil and human and employee rights

After 8 years of exceptional service under new mgnt i was set up for entrapment, discriminated against, held against my will, put in knowingly life threating situations, put up with the word ### harrassed on a daily basis, witness to known internal theift and defrauding of customers, drug activity buy mgnt, witness to dishonest acts againt employees and customers.i was wrongfully suspendid on the spot no disscussion after 8 years for absolutely nothing.with out cause, and have the live suspension on audio.which they didnt know off.followed by drug dealing brother of mgn involved a non employee etc..2nd 3rd and fourth party actual words of noticible discrimination ive fallen victim to a setup confimed by an inside mgn who was affraid to speak up for me.i had an issue that was presented to hr pulled back by general mgn. as well as a list of offense given to me in black and white of what not to do.i have a well documented time line of events that are just wrong and illegal and direct violations of civil rights.victim of fraud on a workmans comp claim that thier own doctors approved and recieved nothing.suspendid on the spot with no pay.and deffimation of character to another potential employee.

Read full review of Best Buy and 2 comments
Hide full review
2 comments
Add a comment
K
K
King James I
Pueblo, US
Dec 03, 2011 4:33 am EST

No, that could actually happen missmarples

S
S
Sar512
New Haven, US
Dec 03, 2011 4:16 am EST

I'm so sorry that you had to go through this. It's unacceptable. I agree with olisbos, you should contact the NAACP and consider hiring a lawyer.

ComplaintsBoard
B
3:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy data recovery scam

On [protected] I went to best buy / g squad to service my computer because a virus
Erase all the data in my computer and within erase two book that took me a year
To write the recommend me to do a data recovery level one with a cost of $249.99
At the store to recovery my documents but they did not have success and then
They refer me to a third party I left my computer and they shipped to the third
Party they contact me by phone and offer me a data recovery level two they did
A data recovery an sent me an email with the approximate cost of $499 to $658 +
Tax I accept but my expectancy fails and the recovery where a whole bunch of
Codes blank pages and many different formats that no one could ever see the data
They sent the computer back to the third party to check the computer and the
External hard drive but they came up with a level tree solution and $1000.00
Down payment with it I accept because I really like to recovery my documents
They did a data recovery level tree and sent my computer back but this time the
Computer did not work anymore the external hard driver never show up any
Recovery data until still not showing any and they had $1700.00 on their
Pocket I contact the local office of g squad at best buy for resolution and
They contact the third party the third party send me and email apologizing for
The job performance because they discovery that they make a mistake this is what
They wrote on the email note) we made a mistake with charging you for your
Recovery. Your recovery came back as a level 2 and not a level 3. This means we
Owe you a refund. You will be refunded the entire $350 remaining payment you
Made as well as $750 from the $1000 lab fee. In order to do this we simply have
To have you confirm the refunds with our billing department. They return my
Money back to my account at chase but when I receive the external hard drive the
Problem continue no pages show up when we open the pages was in blank and the
External hard drive show a lot of system files most of the files were corrupted
Or damages a big scam a return my hard drive to the store best buy 504 to get my
Complete refund but did not refund my money conclusion I have been charge
Hundreds of dollars to get my data recovery, they trash my computer damaging
The hard drive, nothing show up on my hard drive a this point after 5 month
Later and on top of it the have not return my money...

Read full review of Best Buy
Hide full review
ComplaintsBoard
J
4:58 pm EST

Best Buy bait-and-switch

Bait-and-switch. Trademarked name brands are advertised, but inferior generics are shipped. No cooperation.

Read full review of Best Buy
Hide full review
ComplaintsBoard
I
4:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Buy poor service

Smart Circle at Best Buy is a terrible organization with which to do business. I do not recommend using them to sign up for DirecTV service. They do not stand behind their representations. They waste your time in endless transfers to various departments to resolve your issues, with the net result of a huge loss of time for you at no cost to them. They do not disclose all the additional charges that will be added to your bill for installation, or the sneaky ways they try to pressure you to sign up for services you don’t really need. Their telephone representatives are very pleasant in engaging you in discussion, but in the end, they are not very responsive to your concerns and unable to resolve any issues without the transfers to other departments as described above. I have returned equipment and discontinued service. If you want DirecTV, go to them directly, not through Smart Circle at Best Buy.

Read full review of Best Buy
Update by isaacmaya
Oct 24, 2011 12:05 am EDT

Smart Circle eventually did contact me and corrected all the issues. The representative did take time to understand the problems, and made sure they were all corrected to my absolute satisfaction. I was very impressed with the follow-up.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Best Buy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.