Best Buy reviews and complaints 1
View all 1143 complaintsBest Buy - extended warranty terms
Do not ever buy an extended warranty at best buy!
I purchased a panasonic luminx dmc-zs8 in july 2010. In aug. 2011 the camera failed. (An internal software program designed to require use of panosonic brand batteries only would not recognize its own battery. ) under the extended warranty program best buy sent the camera for repair twice. This took over 60 days. On the last return, they said the camera was unrepairable and they would give me a store credit to purchase another camera. I had no choice! The $80 I had paid for an extended warranty was no longer valid after they gave me a store credit. A loss of 3years warranty or $60. The store credit was for $149.00 for a camera that I paid $299 for an additional loss of $150.
Summary: I paid $380 for a worthless camera that best buy's warranty returned $149 on. A loss of $231.
I will never purchase at best buy again.
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How an extended warranty is honored is NEVER clearly spelled out in the mouse print. There is nothing that explains reimbursing at "fair market value" or whatever the wording is. Who and how is this determined? This is a constant "gotcha" on part of the plan administrator, NEW Customer Service. Only advice here is to stay away from BBY and do business online at Amazon, Newegg and others.