Best Buy
reviews and complaints

Purchased three new Neo TV and Geek Squad installation on November 22, 2021. Install date was to be December 20, 2021, but online purchases did not reflect one of the TV's to be mounted-I called to correct-Than it was rescheduled the whole installation to January 10, 2022-of which no one showed up! I have called daily and received the same run a round-here is a case number-we expedited it but it's in Logistics to create a new delivery date-Don't worry we are on top of it=its January 22, 2022, and still no install date or satisfaction. No one can give me another number to get resolved
I spoke to my local dealer in Downingtown PA, and they said just call Corporate [protected], but they send me to someone else who tells me about its waiting for Logistics to allow a new install date-waiting now 3 weeks-very poor service-no one calls back even Tho they ask for my email and cell number. If this is not resolved I will turn over to my local Television Stations and have them resolve and will place with Attorney General my dissatisfaction

I bought an open box tv and after receiving the tv I saw the tv is a used tv more than 3 months used and I called to customer service, they said just we can pick up the tv and we do not have any open box or we can not be able to change it, however, they had in their website and they sent me an email for pick up 22 of jan 2022, I was in my home from 7 am to 7 pm on weekend and I called to bestbuy but after 41 minutes nobody answered me.
Not only they took my money, but also they took my weekend time, I will complain to the government about this... Shop.
I am not satisfied with this behaviour.

I made an in-store purchase of a stereo deck and the installation kit. When I got my credit card statement the charge was for $59.99 more than my order total. When I called customer support I was told, after being transferred 3 times over the course of an hour, that I was being charged $59.99 for installation of a component of the installation. When I questioned this additional, unapproved charge and requested that it be removed I was hung up on by the service rep. I have never been treated as poorly by any other customer service rep in my life. Without resolution I will be cancelling my Best Buy card and will no longer patronize any Best Buy stores. Additionally, I will make it a point to dissuade anyone possible from shopping at Best Buy. This is shady business.

1. You are not at all keyed into the needs of elderly and disabled people. You do not provide motor chairs, smaller bascarts to lean on, or places to sit. All major stores now provide motor chairs. One has to wait in line for help and standing causes me a great deal of pain. Also, if I want to look around, I need to sit from time to time.
2. You do not carry any of the best brands/models anymore. No selection in Lenovo desk computers. You do not carry the HP All in one printer that is listed as #1 (HP69780)
I am having to order online or go to a different store to meet my needs.

On the Jan 4/22 I purchased a washer and dryer on Farm branch TX. The very next day someone from that store Call Total Touch and cancel my membership the I have since 2015 with auto paid. I want to have the same membership has you will investigate I never cancel no customer service talk to me. I had turn all the appliances before the 15 days. This very upset the can cancel something without the customer been present. I lost my grandfather Total tech. I want someone from the corporate.

Had dimensions measured and bought Built in Microwave at Grapevine Best Buy on May 30th, 2021. Though we wanted a steel appliance, we went with their suggestion so that we could get one installed quickly. Since that day, we have received at least 15 texts from Best Buy providing us with the date and the timing of their installation. Not one of those dates were kept. In July Best Buy suggested that we go with another brand which would be available within a week. Again, we agreed. Now it is January of 2022 with no resolution. We are also sure that if we wait for Best Buy, the microwave they send (When and if they do); will be outmoded. So, finally we decided to cancel the order and now we have to go thru the whole process with some other company.

Today, January 13, I had scheduled the installation of a flatscreen television on the wall bracket. The items are fully paid for and the appointment was scheduled well in advance. The installers came out to the house and in the middle of the job they pack their bags and left. The installation not completed, Boxes all over the place hardware scattered all over the floor and the TV sitting in the middle of the floor ( i have pictures). The manchester Best Buy called asked for my version of the story explained their policy on feeling safe, didn't answers my questions. Then preceded to ask when is a good time to reschedule. I was so frustrated that i said just come get the TVs. This was a spontaneous respond, so i called Best Buy customer service. Explained the situation, and a call back request was submitted. I never received a call back and a second request was submitted. To be honest, i don't expect to receive a call. There were two other contractors in the room and they heard and saw everything. I do not know why these individuals just left and they did not take the time to tell me. The individual at Best Buy wouldn't even share that information. If they left without a justifiable reason, I expect full compensation for my time to take another day off to have this installation completed. Otherwise I will take other measures I don't know what's available to me but I'm not afraid to roll up my sleeves. Normally I'm pretty passive, these individuals were anything but professional.
They walked in my house with wet shoes they move things around do not put things back where they belong they knock things over and the list goes on. Did I bark, not really. And a minimum I expect to know why these individuals decided to just leave. There was nothing that threaten their life at any capacity. So they should take the time to explain what it is that they felt so uncomfortable about that they just had to leave. I'm paying for the service and the service should be catering to me within reason naturally. But I'm not having a sloppy job done at the expense of somebody's feelings. If you're hiring people that are so sensitive that she can't be direct and firm then I have no business doing business with Best Buy.

I ordered wash and dry machines on 11/27/2021 and delivery date was 01/07/2022.Guess what? The Best buy agent telling me oh sorry you'll get on 02/17/2022 ... 3 months total waiting time...Why you waste my time to wait your stuff? If you can't serve me why your business is active? I HATE BEST BUY.
I was a Geek Squad tech support member, but no more.I canceled my membership.You don't deserve it. Please guys don't go there anymore. They don't care about customers !

You lost sales from at least 6 people, including myself, who went to BEST BUY in Salem, N.H. last night (1/6/2022) @ 6:00 p.m.

A few clerks walked by the perimeter, but quickly moved out of view.
Despite standing in front of the cash register, no sign saying anything, and no one in department.

I went to the Customer Service Desk. No one there. So I asked the greeter at the front of the store. He took my name, said they have a list, someone would see me shortly, I'm #1 on the list. I told him 5 others are before me, waiting over there.

Waited 37 minutes, playing with computers. No one came near the computer department.

Folks left after 15 minutes, then 20 minutes, then 30 minutes.

My bride went up and asked the same thing. No luck.
Someone came by and used the cash register and checked someone out who she walked over with from some other area of the store. She didn't say anything to those standing there, and walked away quickly after her sale.

We left.
I purchased direct from Dell this a.m.
I won't be going back to Best buy. My card is paid off, and I'm turned off.

I purchased my washer and dryer from bestbuy and a 5 years extended warranty. Ive been trying for months to get a technician to go fix my washing machine. When i contact them they keep transferring the chat and calls and never solve it . I asked them for the money back instead, and they transferred me to about 6 different agent so i would stop

i bought a refrigerator from you guys and it was delivered today. OH MY! is it noisy ! I called to complain and have your installers come out and correct, possibly a bad job hooking it up? I have to wait 3 days! Now I am concerned that damage can be happening to the refrigerator if it was installed improperly and making all this noise for 3 days. Deduction...Company does not care to correct issues in a timely manner. so disappointed that I am to deal with all the noise the fridge is making and possible damage to fridge!

Placed order on 12/13/2021 recieved a delivery date of 1/4/2022. On 1/3/2022 received email from Best Buy stating that my product would be delayed. This shortness of notification is unacceptable, it is less than 24 hr notification. I called customer support and was unable to get any information as to when product would be available. Asked to speak to a supervisor and the supervisor never picked up, was on hold for 90 minutes, then they kicked me back into the phone tree. Then called corporate spoke to premier customer service rep., who gave me a case# [protected] then he put me in to touch with appliances who rescheduled the delivery. Product will be available on 1/7/2022 however delivery isn't available until 1/19/2022. I should have priority given the fact that my order was placed on 12/13/2021 and shouldn't have to wait any longer.
Thanks for ruining Christmas

We purchased the Best Buy TotalTech Support 1 yr renewable membership on January 29, 2021 for $199.99 & used it once for a laptop conversion. We purchased a new TV and called in December 2021 to schedule installation (simply mounting and connecting TV to sound bar) through the TotalTech policy (which stated this was a covered service, even if TV wasn't purchased at Best Buy). We were told at time of purchase and the booklet given to us confirmed the cost for this service would be $49.99, yet the man on the phone making the appointment said it would cost us $159.99 (the fee of $199.99 less 20% discount for having the membership). We told him the information we had said cost was $49.99, but he said it must be old info and insisted on the $159.99. We declined service and cancelled the policy only to find out he was incorrect. Now we're stuck trying to find someone to help install our new TV as we are in poor health and can't do it alone.

Worst financial institution to do business with! They don't care about their customers and are inept in conducting a proper "investigation" into disputed charges unlike their competitors!
Disputed a charge for the rental of a vehicle that was NEVER provided to me (Thrifty left me stranded at the airport)! Due to Thrifty's and Alliance Reservation's failure to refund the money pre-paid to them for the rental within the 24-48 hours that I was told would happen by the rental agent at the airport, and numerous calls as well as emails, was forced to dispute charge with Citibank. Citibank failed to conduct a proper investigation and even though I had a copy of my receipt from Budget, where after waiting for more than hour was able to rent a car with them, they simply accepted Alliance Reservation's sending them a copy of my initial purchase receipt as "proof" that the charge was valid! Never requested a copy of my signing for the vehicle! I then appealed the decision and they still denied! Again, they seem to be more on the Merchant's side, rather than their customers'! Will be paying off and closing my checking account with them as well — good bye to $20K of banking with you! You suck Citibank!

I ordered electronic device on Bestbuy.com specifically because they promised it was in stock and available for next-day delivery. I could have ordered from three other stores which had the item, but they were two-day and I needed it for a gift.
It turns out after taking my order and giving a confirmation, the item was not in stock and "may not be shipped for 3-4 weeks". I was told I could not cancel my order until the item was shipped.
Are they crazy? I need to order from someplace else, but cannot cancel my order with BestBuy?
My issue - selling a product for next-day delivery that is not in stock and then not allowing me to cancel the order.
I now have to place the order elsewhere, resulting in further delay and will have to pay to ship the [product back to best buy when it does get shipped (or drive 1 hour to the store).