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Best Buy review: Audio installation nightmare

F
Author of the review
7:01 pm UTC
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Purchased over 700 dollars worth of equipment and “90 day maintenance warranty “ as well as an include 1 year warranty for electronic products ( all of them my friends are warranties equaling a year). So less than a month and the equipment stops working. Contacted everyone of these “corporate numbers “ and no response but “we’ll schedule you an appointment” to “fix or exchange “ your defective product.” I’m heading there now ok cool(( hung up on the guy satisfied)). Get to Best Buy and there are two guys there ready to look at “nothing, the guy said go get your paperwork, we’ll swap it out.” Next thing you know I go all the way home and back and get the paperwork, the guy did not do anything for me and said “ you are out of luck because you didn’t purchase a “geek squad insurance policy !” But I gave the technician a 60 dollar tip under the table! Why, idk does he know that they’re treating me like [censored]? Because he was by far the realest guy there! Now I’m out of town and stuck with nothing because they’re not helping me with anything and the manager turned me away to the equipment company and pay appt of shipping and no benefits and out of 800 dollars! No real benefit from “shirt changing Best Buy to geek squad in two days, type of money laundering guys with third party accounts! I’ll be taking this up with superior court quality as I hope those qualifications aren’t just a.i

Claimed loss: 800$

Desired outcome: Refund or new product which was promised by personal at store!

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