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CB Banks Truist Bank (formerly BB&T Bank) 19941 Century Blvd, Germantown, MD, 20874, US
Truist Bank (formerly BB&T Bank) company logo
Truist Bank (formerly BB&T Bank)
reviews & complaints
Truist Bank (formerly BB&T Bank) company logo

Truist Bank (formerly BB&T Bank)

19941 Century Blvd, Germantown, MD, 20874, US
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2 complaints
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Website
www.bbt.com
www.truist.com
Phone number
+1 (301) 916-2738
Category
Banks
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Truist Bank (formerly BB&T Bank) reviews and complaints 2

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A
1:06 pm EST

Truist Bank (formerly BB&T Bank) - Closed Lobby Hours on Saturday

Took my elderly parents to get their business done at the new Truist location at 19941 Century Blvd on Saturday. Once we arrived we learned that someone named Reenu has decided to close the lobby hours. Why would a bank close their lobby when on-line it states its open from 9-12?

When I called she stated its closed but you can go thru drive-thru, no apologies no sorries.Totally unprofessional!

I've been in with SunTrust since early 90s but am seriously considering changing backs.

Desired outcome: Work with your staff to be courteous, specially during pandemic when its harder for older folks to get out and get their business taken care of. Also, don't close bank lobby just because u want to.

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1:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) - deposit

I've been with BB&T bank for 10 years. Today went to bank and tried to deposit $1040.00. I was told I had to have my id. I asked why, and they said it is a policy, and I could be money laundering. It's a shame that I was considered a crook by BB&T. I will be taking my business elsewhere. If that's your policy, then every bank should do it, not just 1.

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