I was also charged overdraft fees on money that should have been credited to my account. I have been with this bank for 10years. Have never had a problem until this past week. I have always deposited my payroll check on Sat. morning and it was credited on Mon. night. This past week I did the same t hing. I checked my balance on Thurs. morning and had a $-411 in my account. I went straight to the bank to see what the problem was. The girl at the bank told us that they had changed their policy on check deposits and they had notified all their customers. I never received any notice. They charged me $350 in overdraft charges the first day, $105 the second day, $140 the third. By that time my direct deposit showed up on my online statement. I also deposited some cash to cover any outstanding debits. I called the phone 24 after leaving the bank and had a $78.00 balance. That should have been sufficient to cover anything that was still out. The next morning I checked my balance again and it was $43.00 with another overdraft fee of $35.00. How can they charge you a overdraft fee if there is a positive balance in your account? I have had it with this bank. They stole $700 of my hard earned money. I wouldn't encourage anyone to use this bank. I have warned everyone of my friends that use this bank.
Following many calls to customer service, these people, just can't get it right, which means this practice is probably a part of their "corporate plan".
I have an auto loan that auto-deducts out of my checking account monthly, and I thought I'd like to make additional principal payments after my regular payment to finish the loan off early. I paid $75 additional, and when I got the monthly printed statement, these guys took $53.35 in interest and $21.65 on the principal. Needless to say I freaked out, and immediately called in to have it fixed.
I got many different stories, from customer service from..."you can't do that", to, the final answer " Oh, yea this we can easily correct". Well, here it is months later and still not fixed (they are still not putting the entire payment to principal), and I get the feeling they believe we are all ignorant, illiterate, and stupid that we'll never find this, let alone get perturbed enough to lodge this complaint.
I have had many loans and dealings with banks, but I've never seen anything quite as bad as these people, so if your considering BB&T, save yourself some aggravation, and avoid this bank.
Monday I will again start calling to have this situation rectified, and go through it all one more time.
BB&T has been systematically ripping off its customers by posting debits first, then posting credits or...
BB&T is robbing its customers of their hard earned money. I am a fairly new BB&T. When I begin my accounts, I...
I'm a frequent customer at this bank. The company i work for also has its account here. They prefer we use this location. For the past eight years i have made several trips a week to this location. It was always a very friendly atmosphere. The last three weeks when i go through the drive - thru their are two ladies angela collins and tiffany. They are very rude. They ignore me, they are treating me like i'm an inconvenience. They finish conversations with each other before opening the drawer. This has happened several times. At first i thought maybe they were having a bad day but i feel that there just rude. I had started coming in but sometimes it's not convenient. I hope this will not be ignored, i'm really considering going somewhere else. I'm always friendly and expect to be treated the same.
I am a disabled veteran, and since 5/21/2007, bb&t has raped me for over $987.00 in nsf fees, when I have had a positive balance, and while they were sitting on cash deposits, and now we are in survival mode trying to stop their feeding frenzy... I am writing letters as we speak to the attorneys general of florida, georgia and north carolina, as well as the fdic to complain about their predatory business practices.
If there is a way to band together and stop them, then i'm in, but I doubt we will ever be able to stop them, until a congressman or senator is raped by them... Then watch how fast they straighten up...
If any of you figure it out, let me know!!
P. S. I am told that 6 cases warrants a class-action lawsuit, is anyone interested?
Email me at: [protected]@yahoo.com
I have had access to my direct-deposited funds on the same day, but the online banking is a big problem. It...