Menu
Register
Write a review File a complaint
New Horizons Credit Union Customer Service Phone, Email, Contacts

New Horizons Credit Union
Reviews and Complaints

New Horizons Credit Union's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.newhcu.org

Learn how the rating is calculated

1.8 2 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

New Horizons Credit Union Reviews 5

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

New Horizons Credit Union I've been with NHCU for many years and I really like them

I've been with NHCU for many years and I really like them. They have low fees and their customer service is amazing. I've needed their help multiple times, like fixing credit report mistakes and getting emergency loans. I've even bought 3 cars with them and the rates are great. The process is easy and fast. Recently, while trying to become debt-free, Segonya spent days helping me get a loan to pay off some high-interest credit cards. I didn't even have to go to the branch. They've helped me build good credit and I wouldn't trade their small bank/family feel and customer service for a big institution!

Read full review of New Horizons Credit Union
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

New Horizons Credit Union I've been a member of this credit union for about 15 years

I've been a member of this credit union for about 15 years. I stuck with them when they moved from the midtown spot to the not-so-convenient Brookley Field location, but now I've had enough. They went ahead and closed the midtown spot indefinitely, which really hampers my access to my money. I called their customer service number and waited on hold for a good 20 minutes before finally getting through to a representative. I asked when they were planning to reopen, and you know what they said? They said they had no plans to reopen that location. Can you believe it? The other locations are only open by appointment. It's just ridiculous to have such limited access to my own money. Needless to say, I'm closing my accounts with them.

Read full review of New Horizons Credit Union
Hide full review

New Horizons Credit Union Complaints 3

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

New Horizons Credit Union I sent a stimulus check to NHCU on 03/27 for deposit into our joint checking account

I sent a stimulus check to NHCU on 03/27 for deposit into our joint checking account. However, NHCU refused to deposit the check because it only had one signature. They said they require two signatures. I've never dealt with a bank that needed two signatures for deposit-only checks. It's been 8 days now, and NHCU still hasn't returned the check. I really need the funds, and I don't understand why this bank is being so unfair and discriminatory towards senior citizens.

Read full review of New Horizons Credit Union
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

New Horizons Credit Union In accordance with the Fair Credit Reporting Act, the accounts listed below have violated my federal protected consumer rights to privacy and

In accordance with the Fair Credit Reporting Act, the accounts listed below have violated my federal protected consumer rights to privacy and confidentiality. Here are the details:

Account Name: New Horizons Credit Union
Account#: ***
Date open: May 1

This account has violated my rights.

Account Name: US Auto finance
Account #: ***
Date open: July ***

This account has also violated my rights.

According to 15 U.S.C *** Section 602 A, I have the right to my privacy. Additionally, Section 604 A Section 2 states that a consumer reporting agency cannot furnish an account without my written instructions (15 ***. (a) (5)).

Furthermore, the following items of information should not be included in any consumer reporting, as stated in 15 U.S.C 168s-2 (A) (1):
- Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

Lastly, a person or entity should not provide any inaccurate information relating to a consumer to any consumer reporting agency if they know or have reasonable cause to believe that the information is inaccurate.

Please note that the errors intentionally introduced in this text may not affect the clarity and correctness of the information presented.

Read full review of New Horizons Credit Union
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

New Horizons Credit Union The manager said she had access to help me and told me she wasn't going to help me with resolving my concern

The manager said she had access to help me and told me she wasn't going to help me with resolving my concern. And told me to call back. On 4/10 I made a transaction for $4.28 from my share 10 account to my share 11 account. The app sent $40.00 and put my account in overdraft status. I noticed it immediately and did a reversal charge of $29.52. I looked at my account the next day and see a charge for Courtesy pay and I called the member service to have this fixed. Nobody has helped me, I've been calling in for two days and today I finally spoke to the manager who was extremely rude and unhelpful. I left a detailed message on her voicemail and re-explained when she called back only for her to tell me that she doesn't know "what I want" and that I needed to tell her how much I was trying to send to share 11. I told her I was driving at the time and could do the math but if she subtracted the numbers on her calculator for me I could then tell her. She told me she wasn't going to do that and just kept repeating that "I need to tell her how much." I verified the amount sent with her to make sure she was looking at my account and she was very tuned in saying that she sees exactly what I'm referencing but she didn't have a calculator to pull up. And stated that she wasn't going to do the math to help. Again she said "I don't know what you want but I can tell you're getting upset so you can just call back." Y'all I almost lost my mind talking to this woman, each and every time I call this company I get horrible customer service and from the managers at that! Her tone was very condescending and I could definitely see she did not want to be of service to me. I ended the call with no resolution and my account is still wrongfully over-drafted. I will be getting paid tomorrow but I will incur another fee as I will be moving my money in addition to the $30 I was wrongfully charged to my share 11 account. My name is Ms. please contact me regarding this matter at XXXXXXXXXX.

Read full review of New Horizons Credit Union
Hide full review

Is New Horizons Credit Union Legit?

New Horizons Credit Union earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds New Horizons Credit Union to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, New Horizons Credit Union is known for their high standards and safety. If you're thinking about dealing with New Horizons Credit Union, it's wise to check how they handle complaints.

We found clear and detailed contact information for New Horizons Credit Union. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

New Horizons Credit Union has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

New Horizons Credit Union has registered the domain name for newhcu.org for more than one year, which may indicate stability and longevity.

Newhcu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Newhcu.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Newhcu.org you are considering visiting, which is associated with New Horizons Credit Union, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a newhcu.org, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Newhcu.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The newhcu.org may offer a niche product or service that is only of interest to a smaller audience.
  • New Horizons Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About New Horizons Credit Union

Screenshot New Horizons Credit Union
New Horizons Credit Union (newhcu.org) is a reputable financial institution that has been serving its members with excellence and integrity for many years. With a strong commitment to providing exceptional customer service and a wide range of financial products and services, New Horizons Credit Union has established itself as a trusted partner for individuals and businesses alike.

One of the key strengths of New Horizons Credit Union is its dedication to its members. Unlike traditional banks, New Horizons Credit Union is a not-for-profit organization, which means that its primary focus is on serving the best interests of its members rather than maximizing profits. This member-centric approach is evident in the personalized attention and tailored solutions that the credit union provides to each individual.

New Horizons Credit Union offers a comprehensive suite of financial products and services designed to meet the diverse needs of its members. From checking and savings accounts to loans, credit cards, and investment options, the credit union offers a wide range of solutions to help individuals and businesses achieve their financial goals. With competitive interest rates, flexible terms, and innovative features, New Horizons Credit Union ensures that its members have access to the best financial tools available.

In addition to its product offerings, New Horizons Credit Union also provides a variety of convenient and user-friendly digital banking services. Through its online and mobile banking platforms, members can easily manage their accounts, make transactions, and access a wealth of financial resources. The credit union's commitment to technology ensures that members can conveniently and securely handle their financial needs from anywhere, at any time.

Furthermore, New Horizons Credit Union is deeply rooted in the communities it serves. The credit union actively supports local initiatives and organizations, demonstrating its commitment to giving back and making a positive impact. By fostering strong relationships with its members and the community, New Horizons Credit Union creates a sense of belonging and trust that sets it apart from other financial institutions.

In conclusion, New Horizons Credit Union is a highly reputable financial institution that offers exceptional customer service, a comprehensive range of financial products and services, convenient digital banking solutions, and a strong commitment to its members and the community. With its member-centric approach and dedication to excellence, New Horizons Credit Union is a trusted partner for individuals and businesses seeking a reliable and trustworthy financial institution.

Overview of New Horizons Credit Union complaint handling

New Horizons Credit Union reviews first appeared on Complaints Board on Jun 26, 2023. The latest review I've been with NHCU for many years and I really like them was posted on Jun 30, 2023. New Horizons Credit Union has an average consumer rating of 1 stars from 5 reviews. New Horizons Credit Union has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. New Horizons Credit Union Contacts

  2. New Horizons Credit Union phone numbers
    +1 (251) 316-3240
    +1 (251) 316-3240
    Click up if you have successfully reached New Horizons Credit Union by calling +1 (251) 316-3240 phone number 0 0 users reported that they have successfully reached New Horizons Credit Union by calling +1 (251) 316-3240 phone number Click down if you have unsuccessfully reached New Horizons Credit Union by calling +1 (251) 316-3240 phone number 0 0 users reported that they have UNsuccessfully reached New Horizons Credit Union by calling +1 (251) 316-3240 phone number
    +1 (251) 316-3141
    +1 (251) 316-3141
    Click up if you have successfully reached New Horizons Credit Union by calling +1 (251) 316-3141 phone number 0 0 users reported that they have successfully reached New Horizons Credit Union by calling +1 (251) 316-3141 phone number Click down if you have unsuccessfully reached New Horizons Credit Union by calling +1 (251) 316-3141 phone number 0 0 users reported that they have UNsuccessfully reached New Horizons Credit Union by calling +1 (251) 316-3141 phone number
    Vp Of Marketing
  3. New Horizons Credit Union emails
  4. New Horizons Credit Union address
    622 Azalea Rd, Mobile, Alabama, 36609-1530, United States
  5. New Horizons Credit Union social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.