Logix Federal Credit Union

Emails regarding a dispute between Logix Federal Credit Union and me:

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Ren,

Thank you for your response to my dispute. To say I am disappointed and underwhelmed by Logix's position on this would be an understatement. I genuinely and honestly feel like I am being treated like trash by Logix. After being a dedicated and loyal customer for 12-15 years, having had 2 or 3 home mortgages, a Logix credit card with a balance of $18k, and having referred a dozen customers to Logix, I am stunned and fail to understand why Logix would defend a fraudulent company versus a loyal client like me.

Please note I submitted a Police Report, a Federal USPS employee eyewitness testimony, and a udozen photographs of the issue showing fraudulent/illegal operations of the company I am disputing. And, more importantly, I have made Logix tens of thousands of dollars! It seems to me, someone with common sense would simply refund the $351 I am disputing to me, and understand it makes MORE business sense than threatening a Logix customer (and supporting an illegal fraudulent company instead). Note, I am a Google Star Review and I intend to write a positive or deeply negative review based on how this dispute is handled. I also am adding Vice President emails, and soon, all of the Logix VPs, Executive VP, President, and all Board Members to future emails in my effort to find an EQUITABLE and FAIR decision by Logix Customer Support.

My last point: Is it REALLY worth losing thousands of dollars, a loyal customer, referrals, and achieving an extremely negative Google and other social media reviews ... over an significant $351 dispute? Is there anyone at Logix there who has common business sense?

If I do NOT have a response from you or a VP, within 7 business days (about the same amount of time you gave ME to respond), I will escalate this dispute up to the other VPs, the Executive VP, the President, and the other Board Members. Just wanting to be treated the SAME WAY you would like to be treated if the tables were turned. Nothing more.

Ryan Best

[protected]

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Good Afternoon Mr. Best,

I received your voice message from this morning. I did attempt to contact you via phone and left a message. Please find attached a copy of the documentation sent from LIQUIDATION.COM to substantiate their denial of the dispute. Please review the information fully.

Also attached is the Arbitration Agreement form. To continue the claim to Mastercard’s Arbitration process, we do require you to agree to the terms by signing and returning the form by 9/19/23 or we will be out of timeframe to move forward and the claim will be completed. During the Arbitration process, Mastercard will review the information provided by both sides of the dispute and determine which party proved their position. In review of the merchant documentation, they do state that there are no guarantees on what will be received with the lot and that sales are final. The merchant also states that the packages have not been opened and we understand some of the packages were received opened. If you wish to continue the claim, please return the Arbitration Agreement form completed. If we have not received the completed form by 9/19/23, the claim will be considered closed and the provisional credit will be reversed from your account.

Please let me know if you have any questions or would like to further discuss the claim. I can be reached by responding to this email or by calling the numbers listed below.

Thank you,

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Ren Quinine ▪ Assistant Manager-Card Services

Logix Federal Credit Union

27918 Franklin Parkway ▪ Valencia, CA 91355

[protected] Direct ▪ [protected] Fax

[protected] ext. 2543 Toll Free

[protected]@lfcu.com ▪ www.lfcu.com

This company cashed a check to someone else without my endorsement, and they refuse to take responsibility.

On March 11, I bought my 2018 Jeep from a leasing company using my bank Logix Federal Credit Union (LCU) (see attachment). In June 2022, I noticed that my car tags didn't have a current registration sticker (I thought maybe it wasn't sent due to the pandemic). I wrote to the DMV and they replied (see attachment) saying that my bank (LCU) never transferred it. I called LCU and spoke with ***, she said sorry a lot, it was her fault because of covid, they would pay all the past registration fees, work it out with the DMV, and send me my stickers ASAP, even overnight if needed. I didn't hear back from her, a few days later (see ATT log on our phone calls) she said I need to pay the current fees for this year and sent me just a copy of the registration fees from the DMV without explaining who was responsible for what and how it would be handled (see attachment). I called LCU again to escalate the issue but was transferred back to her. I called her again but she never called me back, and no one from LCU did either. I got a $28 ticket from the Glendale police dept, and separately, a county sheriff stopped me (because I have no resignation, it doesn't show I have insurance). Luckily, he understood and let me go without a ticket, but warned me that he could impound my car and I'd have to pay for everything (towing, storage, all back fees, late fees...) to get it back. This makes it hard to drive my car. I've been really happy with LCU and I'm/was in the process of moving all my money to them and hoping to refinance my mortgages with them, so I hope they can fix this.