SDCCU

I'm not sure who votes them #1. It's a joke. There customer skills are terrible.

They call themself credit union but yet there fees are like a bank. There call center are a joke and of course when they bring a manager into the call it's still a big joke.

How do you charge a customer when indeed I signed I do not want overdraft protection and then charge a fee. I find it as a fraud

What has happed to SDCCU? I've been a satisfied member here for over 20 years, but will now be moving my money to another (any other) financial institution.

I lost my ATM card on 7/4 so went into a branch office (Kearny Mesa) to get a new card. As of March 2023, all new cards must be MAILED via US snail mail with a 7-10 business day wait. AND, the day after the card arrives to my home I need to wait another day for a US mailed PIN code -- which CANNOT be changed. Is this really 2023?

I'll be taking my $100K elsewhere -- where they actually care about customer service.

I took money out of my account in March and it was overdrawn by $300. I wasn’t able to work due to COVID-19, so I couldn’t get the money back in like I had planned. I was an Uber and Lyft driver but had to quit working. I was in a financial bind already from being in a head on collision right before COVID-19. I couldn’t go back to driving and started to look for other work. I called and explained my situation and told them when I started working again, I would pay. They said that would be ok and they would make a note of it. Unfortunately, things got worse with COVID-19 and a stay at home order was put into place. I got hired at a new job, but couldn’t start because of the pandemic so like many people, I was without a job and had no income coming in. I couldn’t even afford to eat. I got a threatening letter from the manager telling me I needed to make a payment, but I had already told them I didn’t have it. I got a message from Experian that there’s been a decline in my score. SDCCU decided to put a negative remark as a charged off account on all 3 credit bureaus as retaliation. We are in the middle of a pandemic and millions of people lost their jobs, including myself, yet somehow I was suppose to magically come up with money. I find this to be terrible customer service and extremely poor behavior on their part. I received some help from the government so I called to make a payment for deletion. I had every intention on paying it back, but not having income was through no fault of my own. I called and told them I’d make a payment for deletion and the representative told me they didn’t do that. Therefore, nothing got done. They shouldn’t have put it on there to begin with so it’s only fair they remove it. I cannot seem to get a hold of a decent and caring human being to take care of this issue therefore I’ve turned to the BBB. Moreover, they were mad I gave them a 1 star review on *** so this is their way of retaliating.

I received an unsolicited email (From: San Diego County Credit Union Accounts ***., Dated: March 20, 2020 with Subject: We’re here for your with Financial Relief!) from SDCCU stating that “loan payments are automatically getting deferred without even requiring to call them”. However, later I learned from their customer service representative(s) that automatic deferment did not apply to home equity loans account holders. I was later told that I was required to fill out a form to actually qualify for the deferment which I am sure I would have easily qualified. Please note that SDCCU email confused and misled me. The question here is why are there two different standards at SDCCU relief program(s)? Why is it that the home equity loan customers are required to fill out a special form to qualify and other loan payments automatically got deferred without even having to call or fill out any forms? All customers should be treated the same way. SDCCU must follow the “Principles of Fair Conduct” and should immediately cease the double-standard program(s) and rectify the past illicit acts. I also would like to express how bad SDCCU customer service representative named Ramel from the real estate department treated me during a phone call on July 30, 2020. He was screaming at me and would not even allow me to speak. He interrupted me over 15 times and ultimately told me that it is my fault for not reading the unsolicited email correctly. Ramel made me tremendously irate and I asked him to please transfer me to a manager, he said all managers are busy now but a manager named Wendy will call me later today. I never heard from Wendy that day so I called the next day (July 31, 2020) and asked to speak to a manager at the real estate department named Wendy. I was put on hold and was told after a few minutes that Wendy does not want to talk to me and the only person that would talk to me at this point is the collections department.

This bank, SDCCU, has the worst customer service ever, I tell ya! Their fees are just plain ridiculous, I mean, who charges that much? And don't even get me started on their online app, it's never accurate! I've had so many issues with it, it's just not reliable at all. Trust me, folks, do yourselves a favor and stay away from this bank. I should've stuck with boa, that's for sure.

I've been in the "call back" queue for three days straight, but I never received a call back. The customer service at SDCCU is just terrible. If you have any questions or need assistance, don't even bother reaching out to them. It's honestly a complete joke!

San Diego County Credit Union (SDCCU) be trippin' with their requirement of separation agreements for employees who get the boot and peep some shady stuff goin' down. They be sayin' that if you wanna get your severance pay, you gotta keep your mouth shut and not snitch to the government about the wrongdoing you witnessed. That ain't cool, man!

I mean, come on now, SDCCU! Why you gotta be all sneaky and try to cover up your dirty laundry? It ain't right to silence employees who wanna blow the whistle on some foul play. We should be encouraging people to speak up and expose any shady business practices, not makin' 'em sign agreements to keep quiet.

I stumbled upon this info on LinkedIn, where they were talkin' about a case in the 9th Circuit Court. Apparently, some attorneys named Carlton Roark were callin' out SDCCU for their criminal conspiracy. They be sayin' that these separation agreements are just a way for SDCCU to protect themselves and sweep any wrongdoing under the rug.

Now, I ain't no legal expert or nothin', but this don't sit right with me. It feels like SDCCU tryin' to bully their employees into keepin' their mouths shut. That ain't how things should be done, man. We gotta stand up for what's right and make sure these big corporations are held accountable for their actions.

So, if you think about joinin' SDCCU or you already a member, you might wanna think twice. Do you really wanna support a credit union that tries to silence their own employees? I know I wouldn't. There's plenty of other options out there, man. Don't settle for a place that don't value honesty and transparency.

In the end, it's up to you, my friend. But remember, we gotta stick together and fight against these injustices. SDCCU may have made some mistakes, but it's up to us to hold 'em accountable. Let's make sure they know that we won't stand for this kind of shady behavior. Peace out, y'all!