Vayama Complaints & Reviews

Vayama / refund not received.

Oct 22, 2019

Horrible service. No real follow through! We cancelled 1 of our 2 tickets mid May [vus10213517] We're still waiting for a refund. Your so-called customer service center and its agents are useless. We had purchased travel insurance through you and still, nothing. This is appalling! We will make...

Vayama / airline bookings

Oct 09, 2019

My husband booked a flight from Germany to Nigeria with vayama on the 30th of August, his credit card was debited immediately. On the 31st of August, vayama sent a mail to cancel the flight he has booked for no reason. So, if they cancelled the flight, the money has to be refunded, uptill...

Vayama / airline ticket cancellation

Sep 11, 2019

I bought a ticket on this website, and the company's irresponsible behavior made me very angry. Because of my mom's special reasons we need to cancel our ticket. We have informed them of the refund request 7 days in advance of the flight departure. But VAYAMA.COM did not help us at all...

Vayama / Vayama with unethical practices and lack of customer service

Aug 15, 2019

For my flight, party of 4 booked with Vayama on June 4, 2019 we requested wheelchair and ADA van assist due to my dad Renato Illescas and mom Imelda Illescas' old age and medical condition. We provided them our flight itinerary and was escorted accordingly. They checked the monitor...

Vayama / schedule change

Aug 04, 2019

Last Monday, July 29th, I received an email from telling me about a new schedule, but in spite of I could not communicate with Vayama phone number, I called the airline. Then, they changed the tickets and us according to a new schedule. It was Bogota/Santiago, August 6, and...

Vayama / booking

Jul 05, 2019

They charge money from account, then a week before flight they give you money back and force you to buy a new ones specials if you have no time to call customer service to find out what happens. Then when you buy new tickets, they charge you back for the old one! Perfect scam artist...

Vayama / no response from customer service/ no facilitation of ticket cancellation

Jun 25, 2019

I am writing this complaint with a disappointed heart. I booked a ticket of Srilankan airlines on 29th of May via credit card from Vayama's website. Just after few hours, I had to cancel the ticket because of some change in my schedule. The cancellation policy says, I can cancel the ticket free...

Vayama / flight

Jun 25, 2019

Absolutely the worst company I have ever had to deal with. Booked a flight, from Brussels to the USA through vayama. Unfortunately, I had a death in the family and was unable to take my trip. Vayama offered no help to cancel my flight that I booked through them and told me they would not...

Vayama / flight cancelled by vayama / bad service

Jun 10, 2019

Hi, I having some issue and need to proceed change of date flight. Customer service explaining about the whatsoever fees. And told me it's 200usd and day if I'm ok she will proceed the change. So I received the email and say thought you said 200? How come it's 300 in the email. After that...

Vayama / fiji airways

May 21, 2019

Greeting I am writing to your company in regards to refund of my air fare. I have been advised by Fiji airways to request you to for full refund for my air fare which I paid on 31 March 2019. The authority is EGM CECAFL43879/GEN19. Please reply as to what is your feedback because l need to...

Vayama / travel agency scams.

Apr 05, 2019

Terrible experience. Booking VUS-9297361, Bought from Vayama round trip ticket Warsaw-Bangkok - Warsaw via Kiev. Vayama gave me wrong information about departure from Warsaw to Kiev flight # PS802. Instead of 16:05 flight departed 5 hrs earlier, at 10:45. (April 1st 2019) So I missed the...

[Resolved] Vayama / cancelled connecting flight and no response about further steps

Mar 18, 2019

I have booked a flight from Rochester (ROC) - Pune (PNQ) on 18 March 2019 on vayama website. I got mail from Jet Airways that my connecting flight from Abu Dhabi (AUH)-Pune (PNQ) on 19 March 2019 has been cancelled. When I called them they told me to contact the ticketing agency. When I...

Vayama / opaque business practices, unnecessary service

Nov 28, 2018

We bought two airline tickets to Spain VUS-7417883 through Vayama in September. We had no idea the tickets were non-refundable until weeks after purchase when we had to email Vayama. Vayama basically has no available customer service. In an obvious attempt to keep costs at a minimum, they...

Vayama / vayama charged me twice for the one person travelling in the same date, same time and in same flight number.

Oct 29, 2018

Vayama charged me twice for the one person travelling in the same date, sametime and in same flight number. Airline said they have one booking for that person as "one person can't book twice in the same flight I tried to call vayama, there is no way to contact them. They listed a phone...

Vayama / flight operators cancellation

Aug 11, 2018

On August 9th, August 8th, and on August 5th I have requested assistance through your customer service on line and via phone call in vain. The Flight #SXF77H operated by British Airways, from London Heathrow to Palermo Italy, has been cancelled by the operator. I called British Airways and...

Vayama / online flight booking

Jul 28, 2018

Hi, I booked two tickets for two flights off of the Vayama website which is the one provided by sky scanner. The second flight being a connecting flight. I received no confirmation or e-tickets for the first flight and received only one e-ticket for the second flight. When I rang...

Vayama / airline tickets

Jul 09, 2018

Vayama is a company that practices very unethical business practices. There is no reason why tickets being purchased are non refundable. I had just spent $1000 for an international flight, unfortunately as soon as I had purchased my ticket I was informed that I had to cancel my flight at...

Vayama / customer service

Jul 05, 2018

I submitted a request to change the date of my inbound departure for an international flight EVERY SINGLE DAY FOR THE PAST TWO WEEKS. All I have received is an extremely rude nonresponse directing me to a call center in India presumable manned by a single person, who after a period of 45...

Vayama / customer service

Jun 29, 2018

For over a month I have been trying to get someone on the phone and via email for changing the date on a return flight. As of this writing, I still don't have any success. I always get the same recorded message saying that they are experiencing a high call volume regardless if I called...

Vayama / customer services

Jun 29, 2018

Terrible customer services. For several days I have been trying to get someone on the phone without success. There is always a recorded message saying that they are experiencing a high call volume. I have a flight booked on Tuesday 03/07 I have been trying to change to 19/07, but I don't...

Vayama / travel

May 03, 2018

66 Customer Reviews and 341 Complaints and they get an A+ rating. I think BBB needs to review it's rating system. I purchased tickets in Sept. 2017 for flights from Hartford, Ct. to Barcelona on 5/22/18 and from Venice to Hartford on 6/5/18 for a trip that we had been planning for a long...

Vayama / flight changed, still waiting on refund

Feb 05, 2018

I booked a trip since June 2018 with Vayama. Four days before trip airline contacts me directly communicating change in flight, leaving a day earlier. I called vayama to cancel as I could not do a day earlier. They said I would get my refund in 2 months. Well, I am still waiting. First they said...

Vayama / error in names on tickets

Jan 30, 2018

We used Vayama for our trip to Mexico. Total incompetence and negligence and, if that was not enough, very rude. They messed up my husband's name. They used my first name twice! We wrote asking Vayama to correct my husband's name and got a standard answer going nowhere. So we wrote back and...

Vayama / unfair and deceptive ticketing practices

Dec 24, 2017

I was booked on direct (with 1.5 hour transfer) Ethiopian Airlines from NBO to ACC via ADD on the 19th Dec. The flight was delayed due to a technicality. 6 hours later, Vayama without any prodding rebooked me to a flight for the 20th that spent a full night 12.5 hours in Addis without...

Vayama / the worst service ever

Oct 25, 2017

If you need to book tickets, I would recommend you to find another place, because this one is the most terrible one. Here's my situation. My airline changed the time of the departure and said I had to ask Vayama to reissue my tickets with the right timing. I spent one day trying to get in...

Vayama / awful company

Sep 27, 2017

It's the worst travel agency in the whole world. It is way beyond infuriating. I really have no idea why they haven't closed their shady business yet. It surely must be done with them forever. They don't care about customers and do everything to get as much money as possible. I called...

Vayama / vus 1322398

Apr 30, 2017

Hi there, I booked my wife ticket online throw Vayma from New Delhi To Wellington. She got an attached file ETicket. there was only one stay and that was only in Singapore but when my wife enter the airport the authority asked about the transit visa. when I booked there was only one stop...

Vayama / urcharge scam

Apr 16, 2017

Buyer Beware: WY384R Booked airfare to Australia through Needed to change airfare home to new date. Understood there would be a charge, as airlines charge anywhere from $200 to $300. Vayama passed along Air Canada charge of $200 and then $100 for their part, I was Ok with thi...

Vayama / bad experience with vayama

Feb 25, 2017

I am posting this here to know if I can get any refund of my tickets that I could not use. Though Vayama gave me better deal for the tickets, their customer service is very bad. I booked three round tickets (booking no: LN2TJ2) for my family (me, wife and kid) from SFO to Kochi. Due to...

Vayama / complaint regarding charge for the baggage due to vayama's representative!

Jul 24, 2016

VayamaHi, I've committed an order of a flight trip id : u5ej2m on 10/05/2016, a round trip tlv-hrk & hrk - tlv, which included full baggage. the initial cost was: $ 311.03 us. later on, i've requested to change the date and the return location of the trip on 07/06/2016 (tlv-hrk & kbp-tlv) while...

Vayama / customer service just drop my phone call after telling me to wait for a long time.

May 11, 2016

Called them to reschedule my flight First I had to wait ~30 minutes in queue on the phone Then after I gave the women my trip ID she told me to wait as she is reading the policy ~10 minutes of completely silence before I got nervous if she is still there or not and ask if she is still...

Vayama / crazy hidden fees!

Apr 18, 2016

I contacted Vayama because I needed to make some changes. First of all my name was written with mistakes and I also wanted to change dates. They said that changes are possible, but each would cost me about $150. Are you kidding me? So in total I had to pay $300 to make changes! Then I...

Vayama / very unprofessional.

Apr 06, 2016

I booked a flight via and then I received a message stating they need some time to confirm my credit card payment. Two days passed and I contacted them and asked what was going on. They said that they were not able to process the card so they cancelled my reservation. Well...

Vayama / no refund

Mar 08, 2016

This was first time I used vayama to book an international flight. I'm trying to get Refund for a cancelled reservation from past 3 weeks. 1st time when I called after initial 7-10 day Refund issue period, I was told there are no issues with the refund and refund will be issued next Monday... / travel

Nov 20, 2015

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks avoids any responsibilities for providing value for money or service. Example: I booked and paid for a flight considerable cheaper than other offers. One day before the... / horrible experience. stay away.

Jun 03, 2015

I really regret booking through Vayama. After ticketing my flight, I found that I was not able to select seats on any of my flights. I went to the airline websites and also called the airlines and was told that the class of fare does not allow me to select seats till the day of the flight...

Vayama / worst customer service

Feb 02, 2015

Vayama has the worst customer service ever - this is the third time I have called them. Twice they couldn't hear me even though my phone line was fine both times (called from 2 different places as well). Then in addition, I asked them to tell me how much they charged my credit card because...

Vayama / hidden terms and conditions and poor customer service experience

Jan 16, 2015

I have had the worst experience after booking my tickets through Vayama. Even though their tickets are non-refundable, nowhere in there terms and conditions is it mentioned that if you cancel the trip then the entire value of the ticket is lost. Neither do they mention their no-show policy...

Vayama / refund process

Jul 21, 2014

Terribe customer service! They kill you with conflicting stories, agents and dates - every time I called they had a new story as to why there was a delay to processing my refund. I had emergency surgery, rebooked the trip with vayama and still have not received my refund 5 months later. They...

Vayama / refund policy not clear

Feb 09, 2014

They deserve -5 stars. They dont deserve to be a business. The way they run their business is just counter intuitive, unethical, and shady. Basically I had bought a ticket from them and literally an hour or so later I had to cancel it. BUT lo and behold, I didn't cancel quick enough and...