Vayama

Booking number VUS-[protected]

I've been on an e-mail thread back and forth with Vayama since March 13th 2020

I booked a flight through Vayama on Lufthansa for March 20, 2020, and immediately attempted to cancel the trip due to COVID. I started an e-mail thread with Vayama on March 13th 2020 discussing my refund request and was instructed to contact Lufthansa which I was unable to do due to the substantial volume of refund requests they were not taking calls or providing any direct customer service.

As of today June 27 2023 I've spoken with Lufthansa and they instructed me that it is Vayama's responsibility to get in contact with their refunds department and issue the refund.

That this matter hasn't been resolved in almost 3 years with multiple inquiries and now a formal FTC complaint demonstrates the massive lack of customer care.

I recently used Vayama to book a flight to Paris for a girls' vacation, with a layover in DC to pick up one of our girlfriends along the way. The outbound flight went smoothly, but I received an email about four months out saying that our flight home from DC to Phoenix was delayed by an hour. I didn't think much of it at the time, but about a month later, I received a second email saying that the same flight was now delayed by exactly 24 hours!

Naturally, I called Vayama's customer service to sort this out. Unfortunately, they were completely useless. So I called United directly, as it was a Brussels Flight operated by United, and United found me a flight on the same day as my original flight, just a few hours later. They told me they would reserve my seat, but the original agency would need to call them to book me on the flight and reissue the ticket.

I called Vayama back and gave them the information for the new flight I needed them to rebook for me. However, they tried to rebook my flight from Paris to Chicago to Phoenix, which was not even close to what we had discussed. When I explained my request to them again, they said they would issue an inquiry to the airline. Their first excuse was that they couldn't rebook on United since Brussels was the airline, but I explained that the United lady said it was possible since United operates the flight and agreed to it free of charge. Their second excuse was that they could not find the flight I sought out and would have to wait until the inquiry was completed in "24 hours or a few days or some time."

When I subsequently asked if the inquiry included the specific United flight I was requesting, the Vayama customer service gentleman continued to repeat himself that I would need to wait for the inquiry to be completed. I asked to speak to a manager twice to ensure that the inquiry included the flight I was requesting so there would be no further delays. However, twice I was told there was no supervising manager available to speak to, and rather abruptly, "no you cannot y'all to my boss."

Next thing I know, the customer service agent muted the phone, and he is not responding to me for approximately 2.5 minutes, even though I keep asking "hello?" This prompted me to hang up the phone. It was a completely useless experience. Next time, I'm booking directly through United for a few extra bucks.

I had a really bad experience with Vayama and I would not recommend booking with them. My friend had booked two tickets for an upcoming trip through them, but they accidentally misspelled my name by two letters. We thought it wouldn't be a big deal since the trip was still two months away, but it turned out to be a huge headache.

I emailed Vayama to explain the situation and they told me they would reach out to the airline to see if they could fix it. They said it was subject to airline approval and that I would get a reply in 3-5 business days. After a week with no reply, I decided to call Vayama. I spent over an hour on the phone with them, but they told me they couldn't correct my name on the ticket and that we would have to purchase a whole new ticket for over $2000. The original ticket was only $1300, so I was really frustrated.

At first, they told me we could be refunded for the original ticket, but then they said it was non-refundable and our only option was to buy a new ticket. I asked to speak to a manager, but they told me there were no managers available. I asked to speak to their name change department, but they said I couldn't talk to them. I was getting really frustrated and asked to speak to someone else, but they just laughed at me and told me I couldn't talk to anyone else.

Finally, they advised me to call the airline directly, so I did. I called Finnair, which was the operating airline, and explained the situation. They told me it was a small issue and that it would only cost $25 to change my name. However, since we booked through Vayama, they had control over the tickets and had to make the change on their end. When I called Vayama back and told them this, they just laughed at me again and told me the only option was to buy another ticket for $2000.

I was really frustrated at this point, so I called Finnair back and explained the situation again. They were able to separate our bookings and correct my name with a $25 charge. Our bookings and seats were no longer together, but at least our flights were the same.

Overall, it was a huge mess over a small mistake that could have happened to anyone. I feel like Vayama was just trying to get more money out of us and was unwilling to help. My advice for next time is to never book through a third-party site and always book directly through the airline to avoid a lot of time and frustration. I will never book with Vayama again.

So, I bought a ticket online yesterday through Vayama via Kayak and it turned out to be a terrible experience. I had to cancel my credit card and report AeroMexico for fraud. Unfortunately, it's not just AeroMexico who took my money without giving me a flight, but Vayama, which is a ticketing agency for Kayak. I didn't know about them or how terrible they are to customers until after I suffered a similar fate.

Basically, I was quoted a price via Kayak online for a R/T ticket. I used my credit card and purchased through Vayama, and AeroMexico sent me a ticket confirmation. Then today, I received an email from Vayama saying that my ticket reservation on AeroMexico had expiry (they don't even know how to spell!) and if I wanted to fly on that same reservation, it would now cost me double. I rejected this offer immediately sensing fraud. Then I called AeroMexico again only to find out that they still have my reservation # but I'm no longer booked on a flight. And that $ that was charged to my credit card by AeroMexico was already given to Vayama. And the only way to retrieve the $ would be to contact them directly. Unfortunately, based on an overwhelming number of consumer reports, it's next to impossible to get one's money back, and trying to connect with them is also next to impossible. I tried but could reach no one. Fearing more charges to come and because of the already fraudulent charge on my account (charged $ but no airline ticket), I promptly canceled my credit card and have alerted my bank to this fraud. Both AeroMexico and Vayama are now implicated.

I feel very sorry to have to go through this and feel also sorry for the thousands of other customers who have to endure this type of terrible business practice. If anything, by writing this, perhaps your company can become more aware of and vigilant around dealing with Vayama. IF it were at all possible to cut ties with them and not issue any tickets to them, that would be the best outcome for not just someone like me but for many others. It is so slippery, the way this company pops up on your internet browser. I had no idea and I have purchased many airline tickets before and never had a problem. But then again, I never purchased on Vayama and only now, because of this incident, will not only never do so again but warn everyone I know to stay alert and clear of them.

From a sad and sorry potential customer. #vayamasucks

It's unbelievable how Vayama has been around for so long, with their new website being up for 5 years, but they've been scamming people for 14 years! They claim to be located in the United States or Holland, but in reality, they're based in India. It takes them forever to respond to inquiries, and they have a lot of people working for them who are trained to cheat customers through their call center and social media accounts. If you've been scammed by them, don't expect to get your money back or your flight tickets because they're international scammers.

I only found out about this recently because my sister doesn't speak English and called their call center. All of their representatives speak with an Indian accent, which makes it difficult for non-native speakers to understand them. They'll tell you to send an email, but they'll never respond. They'll keep saying that your request is in process, but it's just a way to buy time and avoid giving you a refund or your tickets.

I lost $1000 to them, and I'm not the only one. If you've been scammed by Vayama, report them on their social media accounts. I've already done that on Facebook and Instagram, and I'm planning to send an email to IATA because they're using their logo without permission. My sister trusted them because she didn't check their references online, but now we know better.

The only thing left to do is to report them to the police for committing a computer crime. Maybe we can get the bank to help us, but I doubt it. They're scammers from India, and they've been doing this for years. Don't fall for their tricks and avoid booking your flights through Vayama.

I had a really bad experience with Vayama when I booked five tickets for an overseas trip eight months in advance. Unfortunately, my brother, who was supposed to take care of my 95-year-old mother, passed away, and I had to become her caregiver. I contacted Vayama two months before the flight, hoping to get a refund or at least a rescheduling, but they told me that the ticket was non-refundable. I asked if there was any exception to the airline policy, given my family emergency, and they asked me to provide a death certificate and proof of relationship to my brother, which I did.

They told me it would take about four weeks for the airline, All Nippon Airline, to comply, and I waited patiently. However, after five weeks, I contacted Vayama again, and they said they had submitted the request but had not received any response from the airline. I called ANA Airline, but they told me they couldn't help me because Vayama was supposed to contact them. They said there was a separate customer service for travel agencies that Vayama could call, but they couldn't provide me with the phone number.

I called Vayama's customer service several times, but each time I got a different answer. They told me they were working on it, waiting for the airline's decision, would contact me within 5-7 days by email, or that the airline had made a decision and would send the response via email. However, when I called again on December 15, 2018, they told me they had made a mistake and were still waiting for the response from the airline. The flight was on December 26, and I still had no response from the airline.

I felt frustrated and stressed, especially since I was still grieving the death of my brother. I assumed that Vayama was not contacting the airline because it would affect their commission. The ticket cost more than $900, and I felt like Vayama's customer service was terrible. They couldn't convince me with brilliance, so they tried to convince me with bull$#*!. I will never buy tickets from this travel agency again, and I will tell all my Facebook friends and Instagram followers to stay away from Vayama.

I wish Vayama had more mercy on their customers. My message to their customer service is to put themselves in the customer's position and understand the frustration they cause. They added more stress to me, and I hope they have a conscience. They cannot take all their profits to their grave.

I recently tried using vayama.com to book a flight and let me tell you, it was a complete nightmare. I thought I was being smart by trying to save $5 by booking through them instead of priceline.com, but boy was I wrong. I should have just gone with the better-known names like Orbitz or Expedia.

First of all, their customer service department is completely incompetent. I had a problem with my booking and when I called to try and resolve it, the person on the other end sounded like they had no idea what they were doing. They were rude and disrespectful, which made the situation even worse.

Here's what happened: I booked a ticket on May 21, 2010, but I never received a confirmation email. I checked my online account and saw that the charge was pending, so I assumed everything was fine. However, about a week later, the pending charge disappeared and I still hadn't received a confirmation. I called customer service and the woman who answered the phone was completely uninterested in helping me. She told me there was no record of my purchase and to try again on the website. So, I went back on the site and booked the ticket again.

Fast forward to June 7, and I received two confirmation emails for the same flight. I called customer service again and the person who answered the phone sounded like they had just woken up. They were completely confused and unhelpful. I explained the situation to them and asked about my purchases, but they told me there was only one charge.

The very next day, June 8, I received an alert from my bank saying that there were two charges of about $1400 each, which caused my account to go over the limit. I called vayama again, but this time the customer service representative was even worse. They kept cutting me off and raising their voice at me. I spent over an hour on the phone with them trying to get them to help me, but they didn't do much.

Finally, I was transferred to a manager who was a bit calmer, but still didn't do much to help me. They told me to call the airline for a full refund, but even the airline's customer service wasn't helpful. I still haven't received a confirmation that I will get my full refund, so I had to file a claim with my bank.

Overall, I would not recommend using vayama.com. Their customer service is terrible and they don't seem to care about their customers. Save yourself the headache and go with a more reputable site.

Vayama is not a good travel agency, especially during the Covid-19 outbreak. I tried to change my sister's flight, which I booked through Vayama, to the same one I just rebooked with Air Canada. However, the Vayama customer service representative said that they could not rebook the flight because there is no flight serviced by Air Canada from Tokyo to Ho Chi Minh City. I asked if the Vayama customer service representative would be able to find an Air Canada flight from Tokyo to Ho Chi Minh around the travel dates I laid out, but the representative said no there are not.

I was very disappointed with Vayama's customer service. They did not support their customers during the Covid-19 outbreak. I believe this may be my last time utilizing their service. It just bewilders me that in accordance to their goodwill policy that Air Canada is able to re-accommodate, while Vayama cannot honor such policy laid out by the airline through unforeseen circumstances.

I hope whoever may be reading this reconsiders the next time they book through Vayama to hope for the best but prepare for the worst.

I just got back from a vacation and let me tell you, my experience with vayama.com was the worst. I booked my ticket on their website back in Feb-2017 for a trip from Houston to Sofia and back on Lufthansa Airlines. But then, I decided to change my destination to Zagreb in Croatia just four days after booking. I spoke to one of vayama's online consultants and paid $425 for the change fee and the difference in fare to the new destination. I received a confirmed email itinerary from vayama for Houston-Zagreb-Houston.

However, when I reached the airport in Houston on 26th May 2017, I was told that the re-ticketing to Zagreb had not been completed. Even though I had a booking number, booking confirmation, and confirmed itinerary, I was not allowed to fly to Zagreb because vayama had not completed the reticketing process. I called vayama from the airport and was put on hold for over 2 hours with no information or guidance. I spoke to 3-4 representatives who were not helpful at all and would simply hang up after a long hold. I had to board the plane to Frankfurt without any connections, and even my checked luggage was only sent to Frankfurt Airport.

My dealings with vayama on the phone got worse when I reached Frankfurt. I was calling internationally and was on the phone for almost 4 hours, even though my layover was only 3 hours. I spoke to at least 5 people, but they would keep hanging up each time. Even the airline at Frankfurt airport (Lufthansa hub) could not help me. They said that they were not able to make any changes to my ticketing and this was something only a travel-agent can do. Their solution was to purchase new tickets, which would have cost me $2000+. This was not an option for me.

The team at vayama was unprofessional and unethical. They would put me on long periods of hold and then hang up. During one of the calls, the consultant said San Francisco instead of Sofia - that's how poor their service was. Even the officer at Lufthansa Airlines tried calling them and got hung up. It was frustrating and distressing.

Finally, the airline issued me new tickets for a fee of $300. The supervisor there saw how distressed I was and took it upon herself to help me. She put me on a later flight (6 hours wait) so I could resume my holiday.

Overall, it was a very bad experience. I would advise everyone to stay away from vayama and avoid this unethical company altogether.

I found Vayama through Kayak and decided to book a flight with them. However, my experience with Vayama was not a pleasant one. I arrived at the airport two hours and ten minutes before my flight, but my itinerary stated that I was flying with Air Canada on flight number AC 4079. I went to the Air Canada counter and waited for almost an hour, only to be told by a US Airways representative that all Air Canada flights were going through United. I was confused because nowhere on my itinerary did it mention United Airlines. I later found out that Air Canada is operated by different airlines, which I didn't know before.

I called Vayama for assistance, but the supervisor I spoke to was unhelpful and told me to call the airlines instead. The airlines suggested that we have a conference call with Vayama, but the Vayama representative refused to participate. After multiple calls, Vayama finally offered me a ticket for a different day, but I would have to pay a no-show fee and an additional fee, and the new ticket would cost me $1500, which was $500 more than what I paid for the original flight.

I called a different customer representative from Vayama's website, but they hung up on me after I sent them a copy of the confirmation email Vayama had sent me. I called back and was transferred to a supervisor who was unprofessional and made inappropriate comments about my ethnicity. I was offended by his profiling and felt that it was unacceptable for someone in a supervisor position to behave in such a manner.

Overall, my experience with Vayama was terrible, and I regret not reading reviews before booking my flight with them. The supervisor's behavior was unprofessional, and I believe that Vayama needs to improve their customer service and communication with their customers. Additionally, I think it would be helpful if Vayama provided more information about subsidiary airlines on their website to avoid confusion for customers like me who are not familiar with the term.

I recently booked a flight through cheaptickets.hk, which I later found out is a subsidiary of Vayama. Unfortunately, my experience with their customer service was less than satisfactory. It seems that they outsource their customer service to India, and the representatives there have little knowledge about airlines and their terms and conditions. They spoke to me like a robot, repeating the same things over and over again without trying to help me with my concerns.

I needed to change my flight itinerary to arrive in Hong Kong a week earlier, but they kept telling me that my tickets were non-refundable. I understood that the cost of the ticket was non-refundable, but I demanded that the tax on the ticket be refunded to me since I was not using the services. My husband works in the accounting department, so he knows his things. However, the Indian representative kept repeating, "Ma'am, your tickets are not refundable," even though I explained to him that the tax was a separate issue.

We asked to speak to his manager, but he put us on hold without letting us know. Ten seconds later, he said, "My manager said it's not refundable." We asked him to let us talk to his manager, but he said that we needed to hang up and call back with the same number to talk to her. We knew that this was a lie because what kind of office phone doesn't have the function to transfer the call? We asked him to give the phone to his manager, but he refused.

The representative kept telling me to call back in the next 24 hours while they looked up the information for me. I requested that they send me a confirmation email saying that they would assign someone to work on my case, but we kept going back and forth for five minutes. Suddenly, the representative hung up on me in the middle of our discussion.

I felt mistreated as a customer and not very welcoming when it came to my schedule. They were supposed to be my travel agent, helping me feel at ease with the flights I booked with them. However, they neglected their duty and made me feel like I was asking for a favor while paying a hefty price.

I will never book through Vayama or its subsidiaries again because I know that I will never get the assistance that I need. It is better to go through a traditional travel agent that you trust and can speak to face-to-face.

Vayama will not issue a refund in any form but wire transfer but when we send the bank information there is always an issue. They owe me almost $2000 (USD) and honestly I would like interest compiled. Original flight reservation was VUS-[protected] booked in April 2020 for travel in December 2020. All flights were cancelled. Vayama needs to send a check or other form of payment.

My flight was cancelled by the airline due to COVID back in 2020. I was told at the time that I would receive a refund but had to be patient due to the airline having to release the funds back to the agent (Vayama).

Fast forward over 2.5 years of patience...

In November 2022 I was finally informed the funds had been received by Vayama and hey were ready to process the refund. They asked for A LOT of bank information, which I duly provided. They contacted me weeks later to say the transfer had been unsuccessful. I then provided them with alternative details. Radio silence.

4 weeks later I contacted them for an update. The refund, they said, has been processed on 18th January. This was never received in my account.

For the past 8 weeks I have gone back and forth with them and my bank. Vayama can not provide me with the necessary MT103 reference number which my bank needs to trace the transfer. This is something that all transfers must have. Therefore my bank can not do anything further for me.

Vayama continue to fob me off with lack of ownership saying it's not their issue, they sent the payment. Yet, seem to believe it may miraculously land in my account 8 weeks after being sent. Which is not only complete rubbish but infuriating.

Meanwhile my $252 is still not in my account and we are now approaching the 3 year mark. Vayama are single handedly the worst agent I have ever had the displeasure of dealing with.

I booked on 8th August flights from Hurghada to Skopje, Air Cairo, on 10th August,flights num.BIE37257143815222817407,BIE 372571438152228174406,

at 3:35.

I wrote to the company we will have assitance dog accompanies, we came to airport, first control of laguages stop us the check 15 min , after, we found on check in body, another 15 min we were waiting for crew from air Cairo, He declined check in, because of the dog And Is close, I would like change the flights, only I dont want refund.

It's been years since the pandemic started and I still have not received my refund. I had forgotten because I had been going back and forth with their Customer Service Team and they said they would get back to me. They never got back to me so now I am filing a complaint. Feel free to ask me more information because I have many email threads regarding this information.

Here is some information to identified my refund:

Amount: $713.73

Airline reference: JV7BKJ

Airline: Latam

Departing

Monday, April 27, 2020

FROM: Los Angeles

TO: Lima

Returning

Tuesday, May 12, 2020

FROM: Lima

TO: Los Angeles

I had booked a flight on Vayama.com going to the Philippines in January of 2020. Due to the coronavirus, they canceled my ticket. It took nearly a year for me to get my money back from the flight, which was $1400. I am currently owed $293.74 that was charged by Vayama for seats, travel insurance and extras. I have been emailing Vayama, because in 09/2020 they closed down filed bankruptcy. I have sent them certified mail, emails, chat, and keep telling me that my refund is "pending." I believe nearly 2 years I should have some resolution to all of this. I understand that the pandemic hit the travel industry but that money also needs to return to the consumer for not being utilized. I filed a complaint on the BBB on 2/1/22 and of course Vayama representatives always replied with that they were working on it. 2 years working on it? Then they said that the airline needed to refund the money, when they are the ones who charged me for it. I have all documents, certified mail receipts, emails, screenshots of calls.

I had booked a flight from ireland to cochin in june for 3 passengers and due to some emergency I had to change tickets for two passengers to april. And to my fate the customer care agent I have his name but not feeling its good to reveal the name hence I am not doing it. This particular customer care agent he changed all three tickets to april even after me repeatedly saying about changing tickets for two passengers only. Since that day I have faced lots of problems with vayama. Still not resolved. After lot of conversation the agent finally changed one passenger to june as it was earlier and as we wanted but he was asking for refund to do so, I said I will not pay the refund as it was not my fault. Secondly, my husband who was supposed to travel in june. Now the same travel is now showing in the site. I am sitting and chatting with them since three days now and still nothing done

Same as everyone else...they keep saying that it was refunded and to check our statement. When asked for a transaction # for the refund, agent then says for me to screenshot the email STATING that VAYAMA refunded the CC was enough proof. I emailed again asking for a transaction # that was given the time of refund...no response.

Please Vayama rep who decides to respond to this complaint...please do not respond to this UNLESS YOU HAVE MY TRANSACTION # FOR MY REFUND!

Stop, clicking the "resolved" button when you have done nothing to resolve anyones complaint on here. You are thieves and stole money from people without any services rendered.

Today, I purchased a flight ticket from Cairo to Dubai, and an hour later, I searched for the same ticket again, and I was surprised that the price was cheaper than the price of the ticket that was purchased an hour earlier. I sent a request to the company to transfer these differences, but I could not reach them This is the first time dealing with this company. I am very upset about dealing with them, and I will not deal with them again.

I purchased a ticket worth of 2800 to this agency vayama and since pandemic begins cannot contact them through phone and giving me a hard time to refund my money..it’s been 2 year!

Have a heart! It’s not my fault this virus was around until today so pls…I don’t know what to do