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Global Discovery Vacations Customer Service Phone, Email, Contacts

Global Discovery Vacations
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1.7 103 Complaints
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Global Discovery Vacations Complaints 103

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I got convinced when on a trip to Hawaii to sign up with global discovery Hawaii services, promising me that it was going to provide an easier time and access to be able to travel home to my family in Hawaii more often... But each time I tried to use their services to travel they had nothing available for any of our trips... I started to believe that they...

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Global Discovery Vacations Availability

I have tried the last two years to book a vacation for 13 people 11 adults if you include teenagers as adults and 2 children ages 3 and 6 to no avail. I have tried booking 2 condos to split my party again to no avail. It is ridiculous that we try a year ahead of time and nothing is available for a family our size. Our family enjoys the beach but we tried this year for Hot Springs Arkansas since beach not available as we could not book because the room capacity is 6 per room even with small children

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10/4/2023 Dear Sir. I booked this reservation. Then I found out my husband had to work. Then looked at the reservation they sent and didn't find a contact email. So I called and wait 25 minutes for someone to answer. No one answered I eventually hung up. There is no email to respond to at all, even when I looked them up Google, and did not find any...

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Is Global Discovery Vacations Legit?

Global Discovery Vacations earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Global Discovery Vacations to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Global Discovery Vacations is known for their high standards and safety. If you're thinking about dealing with Global Discovery Vacations, it's wise to check how they handle complaints.

We found clear and detailed contact information for Global Discovery Vacations. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Global Discovery Vacations has claimed the domain name for globaldiscoveryvacations.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Globaldiscoveryvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Globaldiscoveryvacations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Global Discovery Vacations appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • While Global Discovery Vacations has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 103 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Global Discovery Vacations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Global Discovery Vacations. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:26 pm EDT
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Global Discovery Vacations Scam

My fiance and I fell for their presentation in Hawaii. Signed up. Paid a portion all for later to find out, everything they showed and promised would be available, was not! All options are cheap and run down worse than motel 6 when they promised all these resorts choices. I have never booked a place using this and now they want to send to collections and say I owe them $4k in order to get out of contract when I never even used it because it was all a scam

Desired outcome: Get it out of collections

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Lyoung403b
Rescue, US
Oct 24, 2023 11:27 am EDT

I totally agreed with you.

We got scammed as well.

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4:03 pm EDT
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I am writing this in response to several of the complaints. I do not work for the company and have been a member for well over 20 years. I just would like to inform people of how they can have the program actually work for them as we have received 100 percent of our requests and have traveled over 150 weeks of vacation with them. They have several different...

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3:39 pm EDT
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Global Discovery Vacations Vacation "Club"

I fell for the presentation that showed properties that I don't ever see available. Every time I try to look for some way to use this "club" I'm terribly disappointed with the options and the quality of the condos.

The pictures are of run down, old, low-end condos. This was not what I signed up for after the presentation.

Shame on me for falling for their tactics. After the identifying the quality of the condos, I read the fine print that cancellation was within the first week following the sale.

I hope to find other avenues for warning potential buyers so that they do not fall for the same line of bull!

Desired outcome: I'd love to be out of this contract!

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8:35 am EDT
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Global Discovery Vacations No availability.

Purchased with Global received welcome email 7/26/23 set up account it was not at all what was promised. I told them then where i like to travel a few different places oh you won't have a problem booking.And this is til next year. nothing was available where I want to go when I want to go. I was able to book 2br condo on booking.com for August vacation. Which global had nothing but I paid into a membership that you'd think would have a listing. Spoke with Zachary Yoakum Director of quality assurance, he tried to get me to spend more for V.i.p. I let him no I checked all the way til July next year and the places i looked for not available, I rather just cancel. What do I need to do already mailed form in.He claimed to be assisting me with canceling spoke to him twice on the july 27, last call he said let me work on it and ill give you a call back. Never got that call he won't answer from my number, called from a friend's phone he answered once he realized who I was he hung up this happened 3 times. Spoke to a manager at Global informed her what was going on and asked if I can speak to someone else, again with the upsell. She then sent the Director a message to call me which didn't happen.

Desired outcome: I want my money back. I never book with them. Didnt get access to the website until after the cancel period.

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Global Discovery Vacations Membership scam

We were excited about getting to travel at discounted rates. When in fact the membership and "fees" associated its been cheaper for us to book rooms at hotels.com. Every time I look for a room on GDV it says member saving in small (under 5$) amounts. Really!? Also we never seem to have time for a WEEK vacation and the places we travel sorry, no rooms available. In this new economy that's been created we cant afford to go anywhere now. I called them and asked to get out and they replied negatively. I don't care about what I've already paid just dont want to continue paying stupid money with NO BENIFIT!

Desired outcome: Cancelled, no further payments

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Diana Heimberg
US
Jan 09, 2024 2:12 pm EST
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Did you get to cancel? I don't want to pay anymore either. I can find better deals on the regular sites that they claim they own anyway. They made a lot of big promises and now my stars are gone and I didn't get to go anywhere.

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3:06 pm EDT
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Global Discovery Vacations Just not happy with global

We been with global for a while now and every time we request something there’s nothing available and every time we go into to talk to a global sales office they tell us we need to upgrade to VIP and we’ll we been VIP several years now and we still don’t see anything different on the app and request we make and we even got told we would have a VIP person if we called center in that’s never happened either we where in the global sales office yesterday and we told them about it they still said we should upgrade we aren’t going to upgrade anymore

And then we got insurance on a trip and one of us ended up in the hospital we filed a claim and we got the doctor to fill it out and we sent it and faxed and emailed it to them and we still haven’t gotten anything from them

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Eddie.Williams 3
US
Sep 08, 2023 1:45 am EDT
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You are right on target we experience the same thing . From roaches, outdated furniture, and terrible condos.

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Global Discovery Vacations Free vacations

On January 30, 2023 My wife and I along with Friends went to a presentation put on by Chris McCurry in Columbus Ohio. We Purchased two Additional Stars and were promised a Free week vacation for attending the presentation. None of have received any word back from Chris and His voice mail doesn't seem to be working. I am very disappointed with your company and glad our friends chose not to join.

Richard Biggs

Desired outcome: Cant get ahold of the GDV agent. He does not return calls.

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7:18 pm EDT
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Global Discovery Vacations Global discovery vacation

March 2022 was in Hawaii and they got me. I have been paying on a 10k note for 15 Mos now and have nothing to show for it. I was told there are so many vacation homes that it would be so easy to get a vacation last minute to anywhere. But I can't get anything I want for the time I want! I just want out and don't know how to go about it! I'm just going to stop paying on it. I don't know what else to do. This is such a rip off.

Desired outcome: Refund of 4k and out of the contract

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5:09 pm EDT
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Global Discovery Vacations Vacation membership

April 2023

thank god i didnt buy into this. My gf has a membership we didnt realize she had from a prior marrige. They had used it once, locally. We decided to use her membership to go outside the us. No way only offer vancouver and the carribean. Oh and ireland as we wanted to go to europe as was expressed to us in the seminr. They said anywhere in the world. My god what a sham. Dont do it folks.

Desired outcome: STOP MISREPRESENTING

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5:14 pm EDT
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Global Discovery Vacations Condition of units

Beware! This is your warning, do not get sucked into buying into this company! We have been pretty lucky getting a unit in a specific area that we wanted, unfortunately the units are crap! We’ve had filthy units, leaking bathroom ceilings with mold/mildew smell & came home with that stench in everything we owned! We had kitchen chairs where there was no padding/cushion and the springs were sticking out of them, torn furniture, torn bath towels, not enough bath towels, no batteries in tv remote, paint missing from walls, filthy carpet, smelly pillows, oh yeah & a roll of toilet paper that had gotten wet (dropped in toilet?) and still left for us to use on the toilet roll. I don’t think I really need to go on. We were moved out of the leaking bathroom unit, but that’s it. When I complained about the kitchen chairs, I was told there was nothing they could do “they didn’t have any extra furniture.” I have complained to our salesman, he sent me a BS response, said he would call me….that was 3 weeks ago. It’s a joke. Nobody cares, nobody will do anything to help you. If you buy into GDV after reading this post, don’t come crying to me. It will only allow me to post 1 pic.

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5:52 pm EST
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Global Discovery Vacations I am requesting a refund of the $599.

I must say this was the worst experience we have ever had and we paid for a vacation we did not get. We complied with all the rules and showed up with a VALID Credit Card with a low balance but nonetheless VALID which was the only criteria is that it was valid. We were treated poorly, to say the least, and kicked out literally on the street on December 21, 2022 with nowhere to go at 7:00 pm at night. We followed all the rules and complied and were told upon arrival that we needed to have $250 placed on hold on our credit card which was not available on the card however we had plenty of money in our bank account and they said that didn't matter. We paid over $1,700 for our flights and ended up having to find a place to stay that evening. We had to walk on the streets with 3 large bags of luggage, not feeling safe or even knowing where we would end up. The resort would not work with us and treated us terribly! This requirement was not anywhere in writing that we had to have $250 on a credit card just that we needed a valid credit card which ours was.

Desired outcome: that we paid to stay at Vylla Vallarta immediately.

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Global Discovery Vacations Membership

For the first 5 year of our Global membership, we were able to get the vacation locations we were promised when we purchased our membership (Hawaii, San Diego, Mexico etc.). Then they disappeared and we were told we would need to upgrade, spending $2,400 extra to upgrade to the top level membership to see the same properties we had before as well as numerous additional properties. We paid the $2,400 and could now book most of the properties we went to under the original plan. Now, actually for the last couple of years, these same properties have all disappeared again. Today I found out whey. Global now wants additional $ Thousands more to see them again. When we bought and when we upgraded, the salesperson said this would allow us to go to Hawaii every year, to the best resorts in Mexico, etc. This upgrade would get us the best vacations for the "rest of our lives".

But now, we see no Hawaii properties, and none of the good San Diego or Mexico properties. This is Bait and switch, or just plain fraud. They are unethical criminals. Don't waste your money. Use VRBO or Airbnb instead.

Desired outcome: Free Upgrade so that I can book the locations I paid for TWICE

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Renae Griffin
JACKSON, US
Jan 12, 2023 7:34 pm EST

I have this to say to anyone thinking of joining Global...NO NO NO NO NO...And I have been a member for almost 20 years. Glad I got my money's worth in the beginning, because now it's CRAP

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Lisa Melnick
US
Dec 19, 2022 7:22 pm EST

Hiq can I cancel this membership? I have never been able to use it. The travel dates I need are never availableand if dates are available there is a huge fee I have to pay in ordervto book it. The prices for a weeks travel is far more expensive than promised.

I have been able to find vacation, airfare, cruises, resorts, hotel's cheaper on my own than through this service.

Ridiculous! They certainly do not deserve an annual fee for nothing!

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Global Discovery Vacations Membership purchased

I purchased my membership years ago and was promised unlimited Expressways and 4 Star Credits per year. Now there is a new membership that actually has properties available and I am out of luck unless I want to go to Phoenix in the middle of the summer every year. There are occasionally other places available, but never I have wanted to go to since I joined the first year. I have not seen the cabin we initially visited in Gatlinburg, TN since we first joined. This was a total waste of thousands of dollars for me and I have not really felt the need to renew since I initially bought my membership. They have offered me the "new membership" but I should have the same access as the people who bought in later.

Desired outcome: Full refund or membership that can actually be used on something worthwhile.

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Global Discovery Vacations Not getting a place in a timely manner

The last two years I have not got a place as fast as I use to or what I wanted I think you are more worried about the new members and when

I get a place it’s not more then a 2 or 3 star I had to put something over the furniture the smell was bad I think the last pace I was at was moldy The places I stayed at the last couple of years was in a good area that was the only good thing I have put in for 3 weeks next year but still have not got anything, that also has changed

Desired outcome: Start providing what you promised

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My fiance and I have been members for 2 years. We won a trip from the Barclay's Center in NYC and came to the seminar to claim our trip. We sat through the entire promotion and my man was very impressed and confident that we could have great vacations if we signed up. We signed up that day and our confidence got us locked in with a company that deeply...

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2:29 pm EDT

Global Discovery Vacations We want our money back because we are very dissatisfied with there service and never cam through with there promises.us

When we went to the conference everything Dan told us was a lie. We were told we would get a welcome call, never received it. We where told they would help us navigate the site. Never did. He promised they would sent us paperwork, never received. WE tried calling and email, with no success. We did tell them we were going to stop the payment to the company. Still trying to resolve it. They promised us a 7 day vacation package for attending. never received it. Why is it they only give us three days to cancel but they never get back within the three days.

Desired outcome: WE WANT OUR MONEY BACK NOT TAKED OUT OF OUR ACCOUNT

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1:20 pm EDT
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Global Discovery Vacations Remove the names Aaron Staten & Kimba Azore from GDV completely & all contracts.

All I can say is I'm both sorry and elated to find individuals like myself that were scammed for travel services by Global Discovery Vacations. This company is a total consumer ripoff. How dare anyone of this company, at whatever satellite office they have moved into this month, even try to defend what this company is selling. All of your stories on-line sound so familiar to what has happened to my husband and I. This company couldn't be more of a joke.

They start by calling you on the phone stating you have a free trip (usually 2 nights, 3days) with a choice of 5 or 6 places to go for attending a 90 min presentation for travel services. After you agree to the 90 min presentation you drive to whatever office they have set up for that time period. I have noticed that all of them have short life spans. After you hear what great discounts they have (and I'm the first to admit how embarrassed I am for buying in) they negotiate a lifetime able to be passed on for generations "vacation club." The membership fees all started out in the $15K range in my presentation. I NEVER GOT THE FREE TRIP let alone ANY use of this. They don't even know the person who signed my name (as I didn't, it was a digital copy) as their company (GDV) is run so bad.

Here's the scam. They have a couple of people working out of a real office somewhere. Then for as long as it takes to sign up all the suckers like me they have several "temp" sales offices. These are where they give sales presentations. Once the consumer buys in they have 3 days to break the contract. The travel services department (if you want to call it that) is only open Mon-Fri. The presentations are given on a Friday or Saturday by the time you call on Monday and by the time you get a response you can no longer void the contract. Once your stuck they rely on your frustration to take over. Most people only get two-three weeks of vacation a year with a couple of long weekends. This equates to only being able to go on 4-5 trips or so a year, if your lucky.

You can't see where you "might" be able to travel, you have to submit more money to this joke of a company for the chance at a vacation resort. GDV needs an attorney with some time to put them out of business once and for all. I was lied to about all inclusive vacations being a part of my membership, which is not so (regardless of the 4 stars I won't use this year). I can get "discounted" trips thru an affiliated travel agent, which it didn't take me long to figure out that the discounts they give aren't really discounts at all. It's just a few people looking up what you can do yourself in about 5 minutes on the web (minus the comission rate for providing this "exceptional" service to you, you will find the web prices about 20% cheaper). This goes against everything they told me in the presentation of buying airline tickets in bulk and buying blocks of rooms each year for members. YADA YADA

These employees have to know what GDV is doing. Anytime I have called trying to get information about the company I am either forwarded to voice mail or given to 'Tamara' if that's her real name the supervisor on duty and the highest power of lack of caring the company can offer. Or to MIRANDA CALKINS

I would be more than happy to be a part of a class action lawsuit against GDV (GLOBAL DISCOVERY VACATIONS) if anybody is interested. I will be keeping a close eye out on new reports. This is not an isolated incident. There are many other travel companies scamming people out of their hard earned cash.

Desired outcome: Reverse any damage to my credit they may have had for a contract I NEVER EVEN SIGNED UP FOR (digitally signed by someone named Cory B).

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Overview of Global Discovery Vacations complaint handling

Global Discovery Vacations reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Global discovery hawaii was posted on Feb 8, 2024. The latest complaint Availability was resolved on Dec 15, 2023. Global Discovery Vacations has an average consumer rating of 2 stars from 103 reviews. Global Discovery Vacations has resolved 17 complaints.
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  1. Global Discovery Vacations Contacts

  2. Global Discovery Vacations phone numbers
    +1 (913) 498-0960
    +1 (913) 498-0960
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  3. Global Discovery Vacations emails
  4. Global Discovery Vacations address
    5360 College Blvd, Ste 200, Overland Park, Kansas, 66211, United States
  5. Global Discovery Vacations social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Global Discovery Vacations Category
Global Discovery Vacations is ranked 180 among 517 companies in the Travel and Vacations category

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