We went on a family vacation in early march of 2019. We traveled by norwegian air on an overseas trip. Midway through our trip, every country grounded boeing 737 max 8 airliners. Our return trip was to be on one of those jets and so our return flight was altered. Two of our group were rerouted to fly out of london rather than edinburgh and were to fly into jfk rather that stewart (where our car was parked). Two were only rerouted to jfk. (same problem) although the airline agreed to provide vouchers for hotel and food, they did not provide the ground transportation to london from edinburgh nor did they provide the transportation necessary to get from jfk to stewart to retrieve our cars.
We submitted documentation to trip mate for those expenses and were told that this trip interruption was not a covered expense. If not this, what would be a covered expense?! Well, things like hijackings, medical emergencies, zombie apocalypse! The things that you do cover are so unlikely as to be ridiculous.
Claim numbers 6670026 and 6669999.
You have plenty of documentation on file for these claim numbers