Odenza Marketing
reviews & complaints

Purchased this voucher (one week getaway validation card) over a year ago (September 2022) for $100 AFTER sitting through a couple of hours of vacation club pitches. Cannot reach anyone via phone or email to confirm trip. Tried booking online and it was auto cancelled. There doesn't seem to be a way to reach anyone at this company to either book a trip or get my money back.

(BUYER BEWARE) Spent more than half a day of my vacation time in presentations with high pressure Hilton sales representatives. Won’t get into that. This was the gift given to us for our time and we registered and the company is more than happy to take that $50 real quick and send you a lame email stating we have a travel specialist that we are assigned to and they are backed up and they will get back to us as soon as they can. The $50 registration fee was paid on [protected] and today its 9-3-2023 and still nothing besides the we are behind and will be with you soon email. So I am reaching out here to resolve the issue and get the airfare or my money back.

Spent two hours with a Diamond Resort fleebag of a sales person. Lied multiple times during the presentation. We received a free vacation week. BUT WAIT!

Odenza needs your credit card before looking at the available weeks with no refund possible. Then it will cost about $400 for a week if booked!

Take them out of business. Two scam companies working together.

This whole thing is a scam they stop you in the mall promoting things that sounds too good to be true. They make you pay money and say those are the taxes and you won’t have to pay anything else. They promise you hotels and suites in the finest hotels and then when you register your certificate they give you low budget hotel options and still make you pay a deposit. If they stop you do not fall into it . It’s too good to be true it’s a complete scam I promise

Absolutely terrible experience trying to plan anything with them. I was trying to get ahold of an agent named Kim for over a year on and off and she did not respond to one of my emails or phone voicemails since the initial email. I finally got through and she told me she doesn't handle my file anymore and she would email me with a coworkers email address. She did follow up and email me with the coworkers email but then when I emailed the coworker it did not belong to anyone belonging to Odenza Vacations. I work in the tourism industry and it was the worst customer service I have ever had.

I have attempted to communicate with Odenza to obtain direction and have some questions answered regarding a promotional trip I was given. I have a certificate number but beyond that I have had no contact or support as to the direction I should be going for this trip. This makes me very hesitant to pay any monies up front with this kind of service presented. I am wondering how I can get some action from these people or perhaps just forfeit this whole idea before I end up with a loss.

Listened to a long boring presentation for Diamond Resorts. Was supposed to receive "2 free gifts" from Odenza Marketing. The "free cruise" required a "tax fee" of 500.00, and the "free 2 night stay" somewhere required a 50.00 tax fee. I begged for someone to call me to set up the times, and dealt with a smart alec high school sounding little ### who just kept saying "Promotional Travel is not for everyone" every time I asked a question. It was like he was a robot. He just kept asking for more and more money for "upgrades". I we went on the stupid cruise... which we are not... we would get bunkbeds! Great for a 5 yr old. If we paid for "upgrades" we would have ended up paying twice as much as if we would have just purchased it outright. In summary: totally dishonest company. Lie about their product/services. Should not even be allowed to run a business such as this! Where is government regulation when you need it?

Received a travel voucher from lazy boy for a vacation. I paid the required fee. Tried to get in the touch with my rep for almost 4 months. Hayley pros. Did not respond. Have finally asked for a refund and hope that i have no problem with this. Travel # snrvnd10065.

Your service is appalling and i plan to let lazy boy now this always. I made a total of 18 calls to this person, and had no satisfaction.

Colleen Estridge
[protected]@hotmail.com
Home number [protected]

To start off, company says it has 28 vacation locations, but when i tried to redeem they could only offer me 2 of them unless i wanted to pay for an upgrade which was the same price as if i booked myself. Plus they had me send in money upfront, then sent me another letter that they needed more money. I also had to call numerous times after waiting 2 weeks since my last money order was cashed to even be able to speak with a travel agent. Then the one they assigned me to went on vacation, so i had to cause a huge problem to get them to assign me to another agent instead of waiting for the current travel agent to get back. Then the new agent they assigned my to went on vacation a day after the assigned me to her. On top of all this everyone a spoke to was completely rude! All in all this is a total rip off and a complete waste of time & money!...

Requested a refund since the voucher says the deposit is refundable however I have yet to receive a response.
I think it is a shame they charge you $138 for a hotel that on the internet is $30 a day (2 nights) that is a $60 voucher. The hotel reviews says it is moldy, run down, holes in walls, plumbing issues, to name a few things. Why would anyone want this type of adventure. This was presentated as a prize and is anything but that. The rep is no longer responding to my emails and I would like my deposit back in full as I want to spend no time anywhere that has a mold problem and holes in the wall.

My now husband and I were very excited when we received a voucher for a free 3 night cruise after attending a promotional session for waterless cookwear. We didn't know were to go for our honeymoon and were hoping to save some money. We sent in our voucher and received a brochure from VIP vacations, NY. We decided we would like to upgrade for a longer 5 day cruise. We sent in our $50 money order and waited. We never got a phone call. My husband phoned the company. They said we would not be able to go on a three day cruise until January of next year! We wanted this to be our honeymoon but she informed us of an earlier 5 day cruise which we thought was great. She emailed the form but claimed the rates would go up during the weekend. Then she was conviently out of town for the next two weeks. We were rushed to make a decision. Not having ever been on a cruise before agreeded to the price of $630 per person and port fees of $201.91 per person. For a grand total of $1663.82. Then waited to confirmation which is only done through email. We obtained our confirmation the next day! So I'm thinking great. When I went to register on carnival I couldn't enter our booking number. I kept trying at no avail. I finally figured out she and given us the wrong ship. After entering the right ship was able to register. Completed my funpass through carnival and was viewing the documents only to find that our cabin is way at the front of the ship. Yuck. Viewed the contract from carnival and found the price quoted from carnival with a cruise amount of $1, 618 which is $809 per person. I thought I was getting a deal. Then I saw the taxes and fees which was $115.82 which was only $57.91 per person. I was being charged $201 for taxes and port fees. I called odenza and was on hold for a long time. I spoke to a gentlemen who told me I could only deal with the lady who booked the cruise and was transferred only to receive her voicemail and left a message. I was determined and called again. After waiting again for a long time, the same gentleman answered and I told him I wanted to speak to someone today not the next business day and that I only received her voicemail. He said she was the only travel agent that I could talk to even though everyone had access to the same information. I asked if she was in the building and he said yes. I left another message but was not polite. I was surprised when she called me back the same day. I asked her about the difference in prices and she had no idea what I was referring to. I told her about the website and it took her some time to located the information. When I asked about the pricing she claimed that the port fees where included in the cruise amount quoted by carnival. I asked her about the prices of the cruise and why I wasn't receiving 3 free days. She became very rude to me and yelling about how the voucher was applied and that were we going during peak season and the voucher was only good during the off season. She said this was all explained before we booked the cruise which was not. I asked what the dollar amount was then that she applied. She would not give me that information. I told her I didn't really see where I was saving any money. The total price from carnival was 1, 803.82. I paid $1, 663.82. If you subtract that the difference is only $140. Plus minus the $50 for processing fees. A total of $90. My advice is to go directly through Carnival. The voucher probably cost that much for the company to buy from them. Odenza is not giving you a deal.

Got a "free" cruise from Odenza Travel. Tried to collect. Would only let me cruise during hurricane season. The rules they sent said I could pay more to travel outside those dates and I was willing to do so but they would not give me a quote until I sent them $350. for port fee and taxes. I asked why and they told me that is hoe they work After reading the press about them I am refusing to send them money and they are refusing to honor my certificate. This is a big scam.

Odenza sells vouchers to companies that offer them to people like me who come to listen to a presentation about a product they would like to sell.

Odenza promises in writing in their brochure that you send $50 and they will book 2 night hotel from a list of cities. We chose Orlando and we chose a date excluding week end and holidays (many limitations, not convenient). May be a month later they called us to ask us an extra $40 + insurance for 2 nights in the Howard Johnson Maingate Resort, Kissimmee FL. So we are now $90 out.

Now when we went on the hotel website, we realize that it cost $45 a night to reserve to the hotel directly and without restrictions.

These people are thieves, they sell a voucher, collect money and charge you full price+!

Truly, don't waist your time, don't do business with these unethical deceitful greedy folks!

I am looking into legal action; these people should not do business!

Many more complaits out there, many people are taking advantage of!