The complaint has been investigated and
resolved to the customer's satisfactionResolved Barclays Bank — Unwanted phone calls
resolved to the customer's satisfaction
I want to start off by saying I feel sorry for anyone who has a credit card with this company. Read further in for ways to get some issues resloved for I have worked for credit card companies in the past. About 4 weeks ago I started receiving phone calls for a person whom I did not know. I told them countless times that they have the wrong number. Then I started getting up to 19 phone calls per day from these people. I have spoken to countless managers who tell me that my number will be removed by the end of the day because of the dailer, then was told 3 to 5 business days then 30 days. I can't ever get someone who speaks good english enough for them to understand that in the US you can only call someone 7 times per number they have listed and that once someone tells you 3 times that they have the wrong number that it is to be removed. To explain the 1st call can be a person trying to run from them so they need to verify it but some companies do remove the number after 2 calls. I am also on a Do Not Call list here in the US. I had one guy tell me that I was wasting his time by asking for a manager when he was one. I little secret here, when I worked for a call center we could say we were a manager if we had been there for a certain amount of time and if the caller wanted to speak to our manager then we put the person next to us on the phone. I now have a call into the privacy officer of Barcalys Bank Delaware.
Tips: Per the FDCPA they can only call a given number 7 times per day, can't call you at work unless you give them the number or you do not have another good number. They can only call between 8 am and 9 pm in your time zone and from 9 to 9 on sunday. To get your interest rate lowered you must complain about it from 2 to 4 times depending on the company. Also if you can't make your payments ask for a hardship program or see if ou have insurance on your account, they will not suggest these offers to you because if you fall behind they make more money. If those don't work go to a CCC or credit place where they will get your interest rate lowered for you and make your payments lower (sometimes they can even get your rates frozen). If you do go CCC then make sure it is a non profit one. As far as getting late fees or over the limit fees reversed, you must be concerned about it and some times speak to a manager, but remember just cause they say they are a manager doesn't mean they are...try asking for the department manager. Also they can not call a cell number unless you tell them they can or it is the only number they have for you. Words of advice, never give up and try to pay off your credit cards, I will never own one after working for a credit card companies...It takes the average person about 25 to 40 years to pay them off cause about 90% of your min due is interest alone. Best wishes to you all.