Date of the Incident: 26 November 2020
Client Number: [protected]
Full Description of the Incident: This morning Mr. Ismail Bin Said transferred money to my CIMB Account but it still pending until now.
-Sender: Ismail Bin Said
-Transferred Amount: RM 200
-Receiver: Annisa Ariyanti
-Amount that should have been received: RM 200
Desirable Complain: Processing money transfer immediately to my account
I am complaining about my loan, I have called them multiple times and even sent them notification that there will be delay in my loan payment days prior my due date yet they ignored it and they even sent it to the collection agency, on top of that we have a signed law by the president of the bayanihan act 1 and 2 that all loans are granted to have 60 days grace period without additional fees and charges yet they added interest on our loans which is clearly already not following the philippine law due to the current pandemic, also I have not receive a call from their collections department but they are insisting that they called me, I did not receive any email responses on the email I sent as well. I also have saved a recorded call and screenshot my email to them as reference but everything is being ignored. Customer service is not even noting my account when I try to get in touch.
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