CIMB Bank
reviews and complaints

Very disappointed with the service of the one staff at branch cimb bank senawang seremban, the staff sitting at the right entrance desk. He told me to review his work, but he himself pressed for review. Supposedly five stars for his work review. But very very bad. Rough. And arrogant. Staff like this should be fired. [censored] that girl so much so rude!

I lost my card while i’m abroad. I deactivated my account for awhile. When i want to re-activate my account, my signature NOT AS SAME AS IN THEIR’s RECORDS which from 4 years ago.

Been calling and have to resubmit the document so many times as requested in hope that my signature may be tally with previous signature.

privately deal with 2 manager of customer Service and still not resolved . The complaint has been made since July.

Want to close my account and they still makes fuss.

I send money to CIMB bank account name Lucena Zuniega Arellano with account # [protected] worth 15,000 on Oct. 08, 2023 13:34pm and 30,000 on same date at 14:15 pm for payment of purchased product on tasking job of Lazada Platform and another 24,000 to CIMB bank account name: Connie Garrido Cabrera with account # [protected] on oct. 8, 2023 20:43pm.

The admin of lazada tasking job told me that your money cant be withdraw if you didnt finish your task, may task is to purchase another product worth 60,285, and I told her that I dont have money anymore., I just want to get my money back worth 69,000. Please Help me.. Thank You..🙏🙏

Dear Norhidayu Che Yaakub,

I am writing to you again to express my dissatisfaction and frustration with the service I received from CIMB Bank. I have been trying to open an account with your bank, but I have encountered discrimination, unprofessionalism, and lack of communication from your staff.

I visited the Taman Melawati branch to open an account, but I was rejected based on my passport (Iraq). The staff there did not provide any valid reason for their refusal, and they treated me rudely and disrespectfully. I felt that I was discriminated against because of my nationality. It is important to note that Bank Negara has established guidelines for conducting KYC (Know Your Customer) procedures, which include background checks. However, it appears that your bank may have disregarded these guidelines and instead made a judgment based on my appearance and nationality. This is not in line with the proper procedures and is a cause for concern.

On 14 July 2023, I received an email from you acknowledging my feedback and apologizing for the unpleasant experience. You also informed me that the acceptance and continuance of the Saving Account shall be entirely at the absolute discretion of the Bank. However, you did not explain why I was rejected, nor did you offer any alternative solution or assistance.

On 17 July 2023, I replied to your email asking for clarification and resolution. I explained that I had all the required documents and met the eligibility criteria for opening an account. I also requested you to look into the matter urgently and advise me on how to proceed.

Since then, I have not received any response from you or anyone else from CIMB Bank. It has been more than three weeks since I last heard from you. This is unacceptable and unprofessional. I have been waiting patiently for a reply, but I have been ignored and left in the dark.

I am very disappointed and angry with the way CIMB Bank has handled my case. I feel that I have been treated unfairly and unjustly by your bank. I have been denied a basic banking service without any justification or explanation. I have also been subjected to discrimination and poor customer service.

I demand that you take this matter seriously and provide me with a satisfactory resolution as soon as possible. Please reply to this email within 24 hours and explain why I was rejected for opening an account, what steps you have taken to address the discrimination and unprofessionalism that I encountered at the Taman Melawati branch, and how I can open an account with CIMB Bank without any further hassle.

If you fail to respond to this email or provide me with a satisfactory resolution, I will escalate this matter to the higher authorities and take legal action against CIMB Bank. I will also share my experience with the public and the media, and warn others about the poor service and discrimination that CIMB Bank practices.

I hope that you will take this matter seriously and act accordingly. Please do not ignore this email or make me wait any longer.

Thank you.

Sincerely,

I’ve been scammed by someone who posted on Facebook about the room for rent. She wants to me to send money for the partial payment and for the assurance of reservation. And after the information of the rooms. I totally send the money to her and she received it already. I’ve been scammed because I saw some pictures that they were scammed by it and someone used those pictures of room for rent and scammed everyone who wants it. So, I hope you will do something for it. Thank you so much. Money is very important for me.

A collector of CIMB personal loan called around before 7pm in May 10, 2023 with the contact number +[protected] and identified himself as Richard. He was rude and sarcastic. We humbly told him that the cause of delay of payment was due to shortage of money but assured that payment will be done on the 15th and all charges included. However the collector was annoyed and told us that it has been our reason since March. And even reiterated if we are aware of the terms and conditions. We answered yes. He was sarcastic in speaking to us as customers. We asked for his complete name but told us it was against company rules to disclose his name. Pls investigate on this matter as we are aware that conversation/ line is recorded

On March 1, 2023, around 2-3 am, I came across my yahoo mail asking me to verify my gcash account in accordance with the "sim registration" act.

I did not hesitate to proceed since I have done the same thing with my other sim card (which is Smart) but this time with my Globe mobile number since it was attached to my gcash account, I did not doubt its legitimacy.

Long story short, after providing the OTP and when I access my gcash app it is not letting me enter my MPIN anymore.

In turn, after a few hours, my whole balance on my Gcash account amounted to Php 20, 530.00.

I've already filed a complaint with Dragonpay but they in turn endorsed me back to you and said you should be the one to assist me.

Please help, that is my hard-earned money and I badly needed the funds for my mother's hospitalization.

Mr Shaun JY Chin. Relationship manager at CIMB branch Jalan rah laut. He convinced me to transfer my account to his branch. He convinced me to sign blank forms and used them to buy and sell unit trusts repeatedly over 3 months earning himself 3.5% comission each time. When I realised he had bought and sold and then again bought the same unit trust I knew he was dishonest only interested in gaining maximum comission for himself

Today about 12.40nn I went to cimb serian asking whether I could renew my debit card expired in 12/22 cz I wil b quite occupied for the following 2 months. The front counter staff was politely assisted me and request to sit and wait for a while b4 she could attend me. About 15min later, she called up me and gave me number. After 10 min my number was called and I proceed to the counter.

When the staff counter took up the forms and my cards and she asked me why I wana change card. I replied her it is expired soon in Dec 2022. Her face changed and said Tey oni renew card which expired Nov due to low stock of card. I told her the reason I would like to renew today if possible and she suddenly burst out "kamu kasi chance orang lain dulu!"

I work in a system who use calling number too. I know tey are trying to make the waiting more fonder and instead u bursting out better u jz giv me an alternative.

Ps previously I went to kuching branch no such attitude staffs I encounter and they are so helpful. This maybe the first and the last time I went to this branch.

To her superior, honestly, do monitor your staffs soft skills or else you may losing your customer slowly

Please what [censored] this that trying to charge my card i will be taking legal action toward this [censored] company. I never subscribe to what this [censored] is Charged my card on 9/23/24/25 2002

Today 6th sept 2022 I am waiting since 950am till 1020am they keep saying calculated money cannot let me know what time can serve me, which I appointed to the bank teller. What a pro bank. I thought bank should be important on time and money and served customer

I am asking how long do I need to wait they said can't let me know what the upsad at ss2 branch

my Name Rosman b Ismail [protected]) at Subang Perdana Shah Alam.

This is 2nd time complaint for same issue

We still yet to receive home grant from CIMB after full payment has been made about 16 months ago.

we receive feedback from 1st complain last couple of months from [protected] (she introduce herself as Shikin), the grant will available within one week from the call.

unfortunate until now, i has not receive yet.

I called this number many times but no one picked up

I went to the CIMB Bank Pandan Indah Branch at about 2.00pm. It was posted on the door that they can only service 5 customers at one time. At that time there were only 3 staff working. I was told that some of those staff are still having their lunch and may only be back at around 3.00pm. In the meantime the lines are building up outside the entrance. Can you imagine queuing outside the entrance suffering the heat and wait for your slow turn? I waited for almost 1/2 hour and then was told that in order to open a freaking saving account, I have to bring tons of documents to prove where I live and why I need to open an account 🤦🏼‍♀️. If the receptionist has made an effort to get up from her seat and came outside to enquire what the people came to the bank for, it would have save me the wasted time and from suffering the heat.

Saya di cawangan Sungai Petani, Kedah untuk temujanji ambil kad debit pada tarikh 14 February 2022. Temujanji saya pukul 11pagi tetapi orang lain Yang mempunyai temujanji pukul 9pagi masih lagi beratur di luar semasa saya sampai di CIMB cawangan Sungai Petani, Kedah. Sekarang pukul 3.30pm masih menunggu, saya harap dapat menukarkan staff yang lambat ni ke cawangan lain sebab kerja sambil lewa dan lembab.

I would like the higher-ups to hear my frustrations to your agents for my GSAVE ACCOUNT

Here is the old ticket #: [protected]
Here is the new ticket #: [protected], given after I reported the issue to [protected]@cimb.com because I can't tackle my issue over the phone since the agents were dropping my calls. I was nice and never rude or demanding!

Here are the other details of what happened.

1. I called my old number [protected] to be changed to [protected] and waited a week.
2. The number was changed thereafter, however, the agent must have switched or messed up the last four digits.
3. I have called again nicely and patiently for the fix.
4. Another email was sent to me to send all the necessary requirements once again.
5. I sent back all the necessary requirements such UMID, PASSPORT, a SELFIE and a SELFIE w/ the ID, etc.
6. Unfortunately, the email thread kept asking me to send the requirements again, which I already did, until the ticket got closed.
7. Now, I called today 1/21/22 and a lady took my call. After my explanation, the call was dropped and she never called back, though I gave her my number. I was also nice & never rude!
8. I called again and waited for another long minutes of queuing and got a man this time. After explaining, he placed me on hold and then we were disconnected again. He never called back either. I was nice and never rude so I don't the point why they need to disconnect me.
9. I just want my issue to be resolved.
10. I want to complain the 1st two agents who handled my calls today 1/21/2022 for dropping my calls and most importantly for not even bothering to reach me back since this is problematic and chronic issue.

I just want to change my number. I don't get the point why it took me more than a month to get this done. Though, the first agent messed with my number detail, I still tried to be composed, even now, however those 2 agents today just neglected completely.

IT WAS NOT EASY CONNECTING WITH YOU, WE USUALLY HAVE TO WAIT 20 MINS OR MORE. IT IS UNFORGIVABLE THAT THOSE AGENTS WILL JUST HANG-UP ON YOU AND NEVER CALL BACK. I KNOW THAT YOU ARE UNDER STAFF BUT BE KIND TO YOUR CUSTOMERS. I DON'T NEED TO BE TREATED FIRST-RATE, I JUST NEED TO BE TREATED FAIRLY, THAT'S IT!

Thanks,
Lawrence Karl Alba

It has been 5 days already since the system is offline. Hopefully it can be fix as soon as possible. Thank you.

I want to get my grant car from CIMB Selayang branch but more than 10 times I called, no one response.So disappoint.Better u put your staff at mall, no need to stay in bank

I am very disappointed with your bank and had an awful experience while withdrawing my cash at ATM in Taiping Sentral on 13/09/2021 at 11.59 am. I tried to withdraw RM1000 on the day, after few second my transaction was declined and no cash is withdrawn from the ATM. The next day when I check my account I found that RM1000 have been withdrawn from the account. I went to CIMB branch in Taiping to resolve the matter but the staffs there directed me to call Consumer Contact center. I've been trying to call your Consumer Contact center (+[protected]) for two days consecutively and nobody answers my call.

With reference above, I would like to file a complain on the above transaction to refund the money that has been deducted from my account.

The details of the transaction is as below:
Date : 13/09/2021
Time : 11.59 am
ATM ID : FSVA 1408
Account No: [protected]

Find also attached receipt from the ATM for your attention.

Kindly resolve the matter as soon as possible. Your prompt action into the matter much appreciated.

Regards,
Jeyaletchumy A/P Harikrisnan

I did not receive my Debit Card Temporary Pin after receiving my replacement CIMB Bank on the 16th July 2021. The letter accompanying the replacement card advised me that I will receive my temporary pin via SMS.

I contacted the bank on the 24th July on not receiving my temporary pin and raised a case number 1-[protected]. I was advised this can be resolved in three working days. I followed up multiple times with the bank on the 26th, 29th July, 6th and 14th August and still did not get my temporary pin.

Without the temporary pin, I cannot assess my CIMB Clicks account.