CB Banks Bank of America Complaints #62-81

Bank of America review: Poor service at 4012 foothills blvd roseville

Sunny Sun of Sacramento, US

Aug 11, 2023 7:23 pm UTC

Verified customer

I walked into bank on 08-11-23 3:25pm at location of 4012 Foothills Blvd Roseville Ca 95678. Asked teller if I can do a wire transfer. She said that I probably won't be able to do it since there is no appointments available. There were 3 tellers siting behind the counter no customer in line. I was suggested to sit in chair and see if person in office would be able to fit me in. The person in the office came out and said that she is not able to help me since her last appointment just arrived. She was nice and walked to counter asked someone for support. Someone behind counter indicated her to say no to me. Then she suggested me to go to BOA on Douglas since they open until 5pm and they are open on Saturdays.

I am very frustrated with some of the changes Bank of America has been made. Those changes more favored employees than customers.

During pandemic, you guys closed as many as locations you can since people are sick and not sick ones scare to death. After pandemic, hours changed to closes at 4pm for bank's convenience? For most of people who work day shifts, there is no way they can handle bank needs like before.

I have been banking with BOA since 1998 and I miss old days. Tellers were friendly, I could do wire at counter. And open accounts without appointments.

Unfortunately, a lot of changes we have that made customers inconvenient.

Sadly, I am starting thinking to switch bank soon. Not pride any more about banking with BOA.

Desired outcome: When changes made, it benefit bank, employees or customers? In long run, losing customers, where business going to come from?

Keywords:

appointments banking changes customers hours office pandemic support tellers wire transfer

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