CB Banks Bank of America Complaints #62-81

Bank of America review: Customer service

TaliaR of Corona, US

Aug 14, 2023 2:58 pm UTC

Verified customer

I walked on to get help with my edd bank of america card after calling Bank of ameeica and being told that I can walk in, a d the lady was right off the bat rude because she heard EDD. I explained to her I spoke to bank of america this morning and was advised I could walk in for help and she began speaking over me and saying that I needed to call EDD. I began explaining to her that the phone number provided on the card was for bank of america and she continued to shake her head and speak over me saying I needed to contact EDD. I said I think you are mistaken and walked out. I then called the Bank of Aner8ca number on the back of the card and was able to have a new card issued and mailed to my home address. I planned on taking the $900 and opening an account with Bank of America for I was only unemployed for 2 weeks and was rehired full time. I will now be going elsewhere due to the judgement and rudeness of their bank tellers. Very embarrassing to be treated like that when she didn't even know or hear the situation before shaking her head and telling me to contact EDD. I called to speak with a manager and no one answers the phone. I work in customer service and that was am awful experience. Never going back to this location. It was the older Hispanic women with short curly hair. Someone should retrain her. I planned on opening an account and will not now at any bank of anerica location.

Desired outcome: I would appreciate if management spoke to this women about her unprofessional judgement and the way she handled this situation.

Keywords:

card contact help home address new card phone number rehired rude unemployed walk in

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Bank of America Contacts

Bank of America phone numbers

+1 (800) 432-1000

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45%
Confidence score

English

+1 (800) 688-6086

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68%
Confidence score

Spanish

+1 (315) 724-4022

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International

+1 (757) 677-4701

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Credit Card Issues

+1 (800) 214-6084

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Vice President Bank

+1 (312) 992-6618

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More phone numbers

Bank of America emails

support@bankofamerica.com

100%
Confidence score: 100%

Support

Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

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Aug 17, 2026
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