Bank of America review: Contacting them/auto phone system
Been trying for days to get a human on the phone about my credit card. Have called over 100 times. Their phone system won't transfer to a human. No choice for human. Ask for human it loops over, over, over, then hangs up. 8/5/26 to infinity for hours and hours. Isn't there a law that the system is has to have a human choice, so the customer doesn't have to try work arounds after work around after work around...to try to speak to a human?
Claimed loss: Waste of time and phone calls. Severe mental trauma/stress. Raised blood pressure. Raised blood sugar.
Desired outcome: That the phone system is changed. That one of the very first choices is to talk to a human agent and not fight with an auto phone system.
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