CB Banks Bank of America Complaints #2-21

Bank of America review: Contacting them/auto phone system

Sarah Wilkins of US

Aug 06, 2026 7:38 pm UTC

Featured review

Been trying for days to get a human on the phone about my credit card. Have called over 100 times. Their phone system won't transfer to a human. No choice for human. Ask for human it loops over, over, over, then hangs up. 8/5/26 to infinity for hours and hours. Isn't there a law that the system is has to have a human choice, so the customer doesn't have to try work arounds after work around after work around...to try to speak to a human?

Claimed loss: Waste of time and phone calls. Severe mental trauma/stress. Raised blood pressure. Raised blood sugar.

Desired outcome: That the phone system is changed. That one of the very first choices is to talk to a human agent and not fight with an auto phone system.

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Bank of America Contacts

Bank of America phone numbers

+1 (800) 432-1000

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English

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Credit Card Issues

+1 (800) 214-6084

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Vice President Bank

+1 (312) 992-6618

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Bank of America emails

support@bankofamerica.com

100%
Confidence score: 100%

Support

Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

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