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CB Fashion and Style BAERSkin Hoodie Customer service after the sale
BAERSkin Hoodie

BAERSkin Hoodie review: Customer service after the sale

C
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4:25 pm EST
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Baerskin is helpful when you are spending your money. However, I've been trying to exchange a jacket and am getting no response to email or my chats. They also do not answer the phone.
If someone doesn't contact me by EOB Monday, 11/18, I'm filing a dispute with my bank and contacting the BBB.
These jackets are expensive. How about some customer service after the sale?!
It's ridiculous that someone has not contacted me.

Claimed loss: $90

Desired outcome: I want an exchange but first someone needs to reach out to me.

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Nov 20, 2024 6:32 am EST
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Hey Chris,

Thanks for your review!

We’re sorry to hear about your frustration and completely understand your concerns.

After reviewing your case, we can see that one of our agents has already assisted you with your exchange request via email, and a replacement product is currently being processed.

We truly apologize for any delays or inconvenience you experienced and appreciate your patience while we resolved this for you.

Best,
Stephanie
Resolved

This complaint has been resolved automatically due to user's inactivity.

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  1. BAERSkin Hoodie Contacts

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    +1 (215) 770-3194
    +1 (215) 770-3194
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BAERSkin Hoodie is ranked 86 among 724 companies in the Fashion and Style category