Avis
reviews and complaints

Reasons for dispute against avis budget car rental
I booked a special offer rental vehicle online (26 july 2017) from a company called airports rentals for my recent trip to gaborone in botswana. The rental vehicle was to be collected from avis rent a car at gaborone airport on 27 july2017 @08h00 and returned 28 july 2017 @17h30 at the same airport. (see attached booking confirmation)
The total rental fee (bwp908.34) and insurance (bwp: 410.70) were paid in advance using my nedbank masters credit card (card number: [protected]) and the transaction is reflected on 29/7/2017 for r1, 698.38 on the statement of account number: [protected].
Upon collection of the rented vehicle at the airport – avis rent a car demanded driver's licence, passport, credit card and signing of a rental agreement before they can release the vehicle. They have subsequently deducted additional amount of r1, 560.63 from my american express credit card that was tendered collection counter. This transaction is reflected on 29 july 2017 on bank statement of account number: [protected].
Avis is not entitled to this r1, 560.63 as the rental was fully paid for in advance. (see attached correspondence from airport rental in this regard). Avis also invoiced me fraudulently by claiming that the vehicle was returned at 20h46 instead of 17h30, and ludicrously long after I have landed at or tambo international, johannesburg at 18h30.
I would appreciate that avis are made to pay back the money.
Thank you

Elliot sibeko
[protected]

We hired an avis car from columbus (oh) international airport and brought it back to the avis at port columbus airport on the 10th august at 17:30. I forgot my backpack in the baggage and realised about half an hour later. We called the office and was told the bag was found but when I went to collect it my money was missing (8, 300usd) and the front zip was half open. The police have been informed and a case was opened. It was stolen by one of the avis's employees. I just came to country for research fellowship in a cancer center. And that money was for buying a car. I think the avis company should be responsible for this situation. I called the police officer and he told me despite 10 days past from the event, still avis did not send the camera footage to him. I can not check, police officer can not check the camera records. And I am sure, there was something in the records.

Leased an avis car in belfast with expedia. Listed gps as a feature. Car had gps but the chip was removed because "people steal the chip". Had to pay for a separate gps with tiny screen compared to gps screen in the car and required to pay as much per day for the gps as the car. My wife picked up the car two weeks before I arrived in belfast. I tried to talk about it when I arrived and after returning to canada, but got the run around.

This is a summary explaining the unauthorized charges on my credit card. I booked a trip to milwaukee wisconsin to attend a funeral on expedia.com for april 21, 2017 returning april 22, 2017 and purchased a package, which included a round trip flight, hotel, and rental car. The total cost for that package was $374.10. When I got to milwaukee and went to the avis rental car station at the airport, the line was extremely long and when I got to the agent, she was going through the contract really fast and I did not see the physical contract while she was going over it.

I was looking at a touch screen and the avis agent attempted upsell me on several features. She mentioned a lot of various protections and other upsell services, but I said no to them all. She told me that she was going to put me in a dodge charger with a hemi, as if I was suppose to get excited. I told the agent that I do not want a gas guzzler, I just want a regular full size car. The agent then told me that she will put me in a volvo something, whi should be good on gas. I said fine and we proceeded. She told me to just tap the no/decline tab, then sign. She then printed out the contract in which the ink was very light as if the printer was running out of ink. I assumed everything was fine. I get out to the parking area where the agent directed me, went to the designates space, and the car she gave me was a large suv. I went to the avis booth within the parking area and told them, I just want a regular full size car. The man at the booth, took my contract, started typing, gave me a new contract and told me the space where the car he was now putting me in. I was given a 2017 chevrolet malibu which is considered a full size car by avis’ definition.

Included in my package through expedia was the rental of a full size vehicle from avis. After the funeral I proceeded to head straight to the airport and stopped on the way to top off the gas tank of the car. I didn’t drive the car very much as I was only there for one day. I returned the car back earlier than the contract required, and the car was full of gas. A few days later I logged into my capital one account and noticed a pending charge on my account. I called capital one and the agent told me the charge will drop off. The next day or maybe the day after, I saw that charge from avis in the amount of $70.38 had posted.

I called capital one again, and the agent conducted a three way call with myself and avis rental car co.. The capital one representative was on the phone while I was speaking to the avis agent and I asked her about the charges. Her response was “well you signed the contract so there is nothing I can do”! I told the agent that I did not have the physical contract until after I reviewed the touch screen and declined all of the upsells the agent was offering. I asked her to break down the charges that justified the $70.38, she stated that $30something dollars was for the vehicle upgrade and the remainder was for prepaid gasoline.

I told the agent over the phone that I purchased a package through expedia and I was given a chevrolet malibu, if anything I should be given a refund. The agent stated that the chevrolet malibu was considered a full size car. I told the agent well in my expedia package included a full size car, so why are you charging me a vehicle upgrade fee? She went silent for a few seconds and stated that she will refund the vehicle upgrade fee (she never did), and when I submit the receipt showing that I purchased gas for the vehicle, she would refund the remainder of the charges. The time I was on the phone I wasn’t in a position to write, and asked her if she would send me an email with the case number, so that I will know where to submit the documents? She stated that she would, but never sent the email.
The next day I called capital one and explained the situation and the fact that avis agent never sent me an email with the case number. The capital one representative told me that she would charge the 70.38 back to avis and they will have to submit documentation if they wanted to validate those charges.

I get an email on 5/17/2017 stating that I have a new secured message. I read the message and it stated that avis is claiming that this charge is valid. I am very disgusted at this point and will not let avis get away with this.

Documentation along with this summary was submitted to capital one and avis still would not take responsibility. Avis actually provided to capital one the contract that had the volvo on it. I provided to capital one my expedia itinerary that clearly shows that a full size car was in my package, a receipt showing where I stopped and topped off the gas tank, and the receipt that was given to me at avis showing that I returned a chevy malibu back and the tank was full. After all that avis still did not want to make it right. I called capital one back and they issued me a permanent credit.

Although I was made whole, avis rental car still got away with charging me for service that I did not use or ask for. Because avis felt that cheating me out of 70.38 cents was worth more than losing a customer for life, I am still determined to complain to as many complaint boards as possible.

On July 16, 2017 my husband and made an online reservation for a full size car, and prepaid on the date of the reservation. We received a confirmation email immediately, and a reminder of the reservation a couple of days ago. When my husband went to pick up the car, he was informed that they had no full size cars - that all they had was a Toyota Corolla. Not knowing what to do, my husband signed the papers and took the Corolla. I would not have rented a Corolla for our trip, as my current car is a compact. Why would I pay to rent the same size car I already have. When I called them back, I was told there was a big convention in town, and this was the only car that had. That I was lucky because some people didn't even get a car. What a great business model, and abhorrent customer service. She further told me if we wanted a refund we would have to do it through the 1-800 number because that is how we paid for the car. When I called them, they said yes they would refund me the money less one day since we picked up the car and used it. Used it, I told her all we did was drive it home. I will never rent from Avis ever again, and will be sure to tell everyone I know what a great business model they have. Take your reservation, take your money, and then bait and switch you when you get there, and tell you are lucky to get what you get.

My daughter and live in San Francisco. Last week we flew back east for her college interview. Three weeks prior, I made 2 reservations to rent a car from Budget. I prepaid for both of the rentals. We flew into Boston and rented a car from Budget at Boston Airport. We were in line for an hour and fifteen minutes but the rental went smoothly. We drove the car to New York and dropped it off on Friday. We didnt want it over the weekend. When we dropped the car off, the line was horrible and we had to double park for 50 minutes near Time Square while waiting to get checked out. It was a bit frustrating but whatever...It's New York and it's busy!

Our next reservation to pick up was for the following Monday morning. We had an 8am reservation. My daughter had an interview at a college about 45 minutes away. Since it was so hectic to do the drop off, we inquired about how long it would take on Monday to do the pick up. My daughter was super worried about being late to her interview. The guy told us 5 minutes.

Since we didnt believe it would take 5 minutes, we walked over to Budget on Saturday to ask again. My daughter needed everything to go smoothly before her interview. This time we were told 15 minutes.

On Monday, we arrived early. We stood in a very short line for 45 minutes before I got to go to the counter. My daughter was almost in tears. I let the woman know i was in a huge hurry but she didnt care. There were 2 of them working and both extremely rude and super unprofessional.

She asked me for my credit card and license. I gave them to her. Then she told me I needed to have the card I rented the car with. I didnt have it with me but explained I already paid in full. She told me she could not rent to me and I had to leave! I told her I needed a car and she could use the card I just handed her. Make a new reservation if she needed to. I didnt care what we needed to do at that point, I just needed a car! She saw my daughter in tears but didnt care. She told me to leave.

We left in the pouring rain with 5 suitcases. We stood outside, soaking wet calling around looking for another rental car. We could not find one. We ended up calling Uber, taking our luggage back to our hotel that we had already checked out of and taking an Uber to her interview. Since we were an hour late... she missed it. We flew all the way from California and missed her interview due to rude, unprofessional and lazy counter people at Budget.

I understand she wanted the credit card that I paid for the car with, but I had a credit card she could have used. She could have made another reservation if she needed to. The guy next to me walked in off the street without a reservation and the other rude woman at the counter was making a new reservation for him. Instead, my daughter and I were thrown out.

Budget cost us tons of money and cost my daughter her interview. Horrible.

On 2 August 2017, one of our travelers had a confirmed pick up, 34142468US3, for 11:30pm at the Huntsville Intl Carl T. Jones Field Airport at which the rental associate closed the counter 15 minutes before the midnight closing time. He did not have to wait on baggage since he is only there overnight and had a carry on. He saw the female Avis associate into the back room and turn the lights out. She never once came back out/counter even though he was standing there. He went to the Hertz agency but unfortunately they did not have any cars available so he had to get a taxi to his destination and back to the airport.
When I arrived to work this morning, the traveler had left me a message of what happened. I called the Huntsville Airport Avis Rental agency to see what happened and the representative told me that the records show that the clerk clocked out after midnight...How did that happen when he was standing at the counter at 11:45pm? People from the flight we're still at baggage claim, and standing in the other rental companies lines/counters. Mind you, the clerk waited until passengers from his were offloading to close the counter. If she were going to close early, it should not have been when a confirmed renter was standing in front of her desk.
The traveler is an Active Duty Soldier traveling on official business arriving late, for an early meeting. The US Government lists the Avis Company with our agency as a choice for rental cars. I am going to request that they remove your company from our options until Avis takes care of this matter. This is not the first issue our organization has had with the Avis Rental Car Agency. I am requesting a follow up from your agency on this situation to know how this situation is going to be resolved. In addition, the confirmed renter needs some kind of reparation as this situation caused him to arrive to his hotel even later than expected such as a free future rental on a vehicle.

I rented a car through Priceline Trip# [protected]. I arrived in Las Vegas Airport on July 23rd and returned the car July 29th at the airport location.
I had already paid Priceline 277.12 for the weekly rental and the agent at the counter asked if I wanted to insured the car. Add collision should have been 11.00/day, GSP 16.99/day and market gas was $30.00. At most an extra $225.00, but instead my credit card was billed $986.00. How can the insurance cost more than the car rental? Very disappointed with the agent that processed my transaction, if the insurance in fact cost more than the car rental she should advise the customer and offer options that are more reasonable. Conf#16189851US6

Budget Rental Agreement No. [protected]

I rented a midsize car through Priceline for transportation while in Lansing, Michigan for 7/6, 7/7 and 7/8. I picked up the car on 7/6 and was given a compact car instead of a midsize car. Since I'm over 6 feet tall, the compact car was uncomfortable to drive so I used it very little. I only drove a total of 34 miles. Before returning the car on 7/8, I filled it up with gas. The cost was $5.00. At drop-off, I provided the clerk with the gas receipt and confirmed that there would be no charges made to my credit card.

Nonetheless, on 7/11 I saw a $16.32 charge from Budget on my credit card. I immediately called the local Lansing Budget office and was told that the charge was for gas. I explained that I had filled the car up with gas before dropping it off and gave the clerk the receipt. I was assured the problem would be fixed and my account credited the $16.32 charge. I waited until 7/17 for the credit but it did not happen. So, I called the local Lansing Budget office again and explained the situation. I was told that the "Boss" had some personal issues and was not able to approve the credit, but that they would now take care of it and process the credit.

Again, nothing was done. That's why I'm making this complaint. First, the fraudulent charge and then the false representation that the issue would be resolved. At this time, I 'm requesting payment of $16.32. This could change, however, if I have to spend additional time and effort dealing with the situation.

Please give this matter immediate attention.

I rented a car at Budget, paid with a voucher from Autoescape. Budget charged me the rental costs without regarding the voucher. I want a refund.

The odometer showed more than 2500 miles more than noted when I got the car. It does not matter for me, cause I had free milage.

For details, see the added documents.

Best regards
Unni Molvig
Unni.[protected]@kjeveortopeden.com

Dear Sir or Madam,
I am writing to make you aware of an incident that happened to me last Monday (July 17) with the Philadelphia airport Avis car rental. To put it frankly, I had a terrible evening that day. I arrived at the Avis Philadelphia airport at around 10:30 pm to get the rental car I had reserved. After waiting in line for quite a while I was eventually able to see a clerk and proceed with the rental car. The lady gave me the paper work and indicated where I should go to pick up my vehicle which I did. Once I arrived at the vehicle pick-up location there was a car already there and the car was running. After a few minutes of waiting I realized that the car that was running had the same licenses plate number and VIN number as my rental but no Avis employee was there so I felt uncomfortable taking the car at that point. Eventually I was able to talk to an Avis employee and she confirmed that the car that was running was indeed my rental car and that I am free to take it and go which I did. I took the car, went to the exit gate, showed the gate keeper the paper work and got the OK to leave. Once I arrived at my hotel (Sheraton Philadelphia University), I parked in the hotel's parking garage and when I tried to turn off the engine I realized that the vehicle used a smart key, something that I am not familiar with. I turned off the engine then started looking for the smart key inside the car. I spent about 20 minutes trying to find the smart key without success. After that I decided to call the Avis facility that gave me the rental car but after multiple attempts I failed to be able to talk to an actual person. I then contacted Avis emergency road service and the lady I talked with asked to keep looking for the key inside the car, she believed that I could not have been able to drive the car that far without the smart key. I asked help and a gentleman from the hotel helped me find the key with a flash light (it was around midnight by then) but failed. The lady from the emergency road service eventually decided to have a towing bring the vehicle back to the Avis Philly airport so that they can give me another car. I have to say that the lady from the emergency road service was very nice the whole time. The towing eventually came however it could not get inside the garage because it was too big. We were puzzled as to what to do next. The only option was to put the car in neutral and then push it out of the garage (I was in level 3 of the garage) but how to do that without the smart key? Thankfully (and many thanks to the South Philly Towing guy's resourcefulness) he was able to open the transmission box with a screwdriver and put the car in neutral. We then pushed the car out of the garage. Eventually the car was towed back to Avis. When I arrived I told the clerk (it was a different clerk than the one whom I dealt with initially) what happened. They mentioned that they had the key and that they knew that a vehicle had been taken out without the smart key but had no way to contact me. The two young gentlemen were polite and understanding of my frustration. I ended up driving the same car back to the hotel but with the smart key this time. I have to say that this was incredibly frustrating. I went to bed after 4 am and I had a business meeting early morning the next day. I understand that everyone can make mistakes but not giving the key to a customer is a pretty big mistake to make for a rental car company. What I find the most frustrating is the fact the Avis office knew that someone left without the smart key and that they never answered the phone when we tried to contact them. They must have known that I would call them that night. I tried to call them multiple times and the emergency road service lady tried as well without success. If only they had picked up the phone they could have just send someone to my hotel with my vehicle's smart key.
To be clear I am not writing because I want money or anything. I just want you to be aware of what happened so that it never happens again. I work at AbbVie in the Chicago area and I choose Avis because it is listed as the preferred car rental provider by AbbVie. If things like that keeps happening to their employee I have no doubt that AbbVie will not do business with Avis anymore.

Anthony Mastracchio
Reservation number [protected]-US-2
Avis car number: [protected]

On the 15/08/16 I rented a car from Budget Car Rental at the Orlando International Airport and as I had no credit cards and was not informed previously that I had to pay a deposit prior to obtaining the car, I had to pay $100.00 as the deposit which I was told would have been refunded to me upon return of the car.

On the 29/08/16 the car was returned and I was advised by the Rep Amro Tkeidek that I was not be able to receive my deposit as they do not have cash in hand and it would be posted to me.

Its now almost 1 year and even though I have chase Mr Tkeidek from the details provided on his business card which he gave me for follow up (amro. [protected]@avisbudget.com) I have yet to received my money refund.

I would like this fully investigated and my money returned ASAP.

I had to raise a complaint with Avis (Ref Case ID# [protected]) to address my concern following the improper billing of my rental experience (Rental Agreement # [protected]; Confirmation # 30472112US6), as inspite of returning the car within the stipulated timeframe at the designated return location, I was charged for an entire week. I did everything as directed, but in spite of it if I got billed approximately 4 times the original invoice amount. I attempted to call the rental facility directly but unfortunately wasn't able to get connected and spoke to the national customer care representative, and even after a week no action has been taken.

Since my return was after business hours I had to drop the keys in the assigned drop box and followed up with a call to customer care the following day. This was just to ensure the agreement gets closed in time. I was told by the customer care to be allowed 3-4 business days for the same to be confirmed.

FYR... I should have been charged $55.24, but instead I got charged $204.60 for no valid reason. Unless this gets addressed, I may ignore my membership status with Avis and continue my weekly business trips with other car rental facilities.

Hope somebody read and do something about this. I recently booked a car thru Southwest Airlines and because of that I was able to get a great price and discount for the rental. This is one of my fewer times that I have to rent a car and I was looking for pleasent experience, the reservation thru the website was easy, based on the information and the size of the car I was renting I was expecting the same model or something similar, we were 4 adults in this trip, the bad starts when I arrived at Orlando airport MCO at midnight 6/29/17, for obvious reasons I have to go to the Budget front desk (inside the airport) there were two males that since the beginning I feel mistreated, because of my lack of experience on rentals I feel they were trying to take advantage of it, making very rude jokes, talking BS and then trying to convince me into a bigger size of a car, what it was obviously more money, I told them that I already make a selection and because of my reduced budget I couldn't expend more, then they turned nasty and from my originally cuote of $257 it turned into $750? I was traveling with my wife and two teenager kids, it was 12 o clock in the morning and the beginning of my vacations, we try to get an explanation of the suddenly charges but they turned more nasty and say that "like spirit airlines they too charge for every little thing" I have never fly in Spirit Airlines before so what's that have to do with us? We were all tired, sleppy and sick of this two guys that we took the car that for some reason the guy also change and put us into a very compact car, Hyundai Veloxter three doors, when my originally booked was for a 4 doors car.. My and my wife feel so pissed off and offended by this two crooks, we went to the hotel room get a nice rest and the folowing morning my wife call customer service, we were told by a lady that this whole thing was wrong and that our orinally booking price was $257 but the guys were charging us some other things without our consent, they do took advantage of us, so she told my wife to go back to the airport and request a new car and a modification of our contract, we went at that same moment to the airport return the car but instead we negotiate with the personnel (two ladies) in the parking garage Budget office, our whole nightmare ends here, the ladies in this little office were so profesional, kind and polite, specially the lady who attend us, she was so sweet and she fix everything without saying anything, we were able to maintain our original cuote and she give us a brand new Ford Focus 4 doors! Thanks God and this lady our vacations were saved!
My complaint is about the other two guys inside the airport and late shift, unfortunately I couldn't get their names but you should know who they are, they're not worth it and they shouldn't be at customer service in Budget or any other company.
Hope somebody can do something about this so no other customers can get ripp off

To whom it may concern:
I rented a car from youand purchased the extra inurance for $9 per day in New York.
At the time, I asked your agent "What does it cover?"
Her answer was"Anything. Everything."
One tire went off the shoulder of the road, when I had to swerve to miss a deer in the road in Virginia and the rear passenger tire got flattened.
I changed the tire myself, as it was late, a bit of a remote location and I knew your roadside assistance would take longer than it would take me to change it.
Long story short, when I returned the car, not only was I charged a fraudulent $89 for gas when I filled the tank FULLY, BEFORE I traded it for another car (since I still had a day left on my rental), but I was also charged an ADDITIONAL $130 for a non-identified item!
The local Budget agent got the $89 taken off, but I am still stuck with a charge for $130 that I can only presume is the tire charge, since when my boyfriend went back and questioned the person that I rented the car fromato what the charge might be for, wait for it...she said "Oh, the insurance doesn't cover tires." after she told me "Anything. Everything."
So, an agent of the company blatantly lied to me.
I'm not done with you, Budget. Fraud is a sserious issue.
I know you make it sooo difficult to get results by phone that peope probably give up, but I won't.
Your people lied to me and you overcharged me for that.

I recently rented a car from dallas love field airport budget/avis, and would like to lodge a complaint regarding the conduct of the staff and the charges that were levied against me. I had booked the vehicle via priceline (for one day, starting 7/1/17), and had purchased priceline’s collision damage coverage.
Upon arriving at budget/avis at dallas love field, I was attended to by bobby (the rental car associate). The office was crowded and quite noisy, and bobby mumbled softly when he was speaking to me. He failed to explain to me what charges were listed in the rental agreement, and rushed me through the entire agreement, asking me to initial at various locations in the document without allowing me the time to read through each item, much less explain them to me. He asked me if I wanted the damage waiver and I answered that I had purchased a collision damage coverage waiver via priceline. He failed to explain to me that the damage waiver he was offering was a distinct waiver, and was offered by budget instead. Instead, he asked me to initial next to the list of charges for budget’s damage waiver, without clearly explaining that this was not the same coverage as the one I had purchased on priceline.
Bobby spent more time asking me about my job and trip, and talking to other associates behind the counter, instead of explaining the charges in the rental agreement clearly to me. Furthermore, a copy of the rental agreement was not given to me, just a budget pamphlet with my car number, model and the space it was parked in.
My car was supposed to be returned by 9am on 7/2/17. I returned the car at shortly past 8am, and showed a copy of the gas receipt to prove that I had filled the tank. I was shocked and dismayed when I received my bill for the car. Initially I was charged $135 (which included charges for filling the fuel tank, and a late charge, which were clearly inappropriate). Instead of being able to return home, I was compelled to go budget’s office to dispute these charges. While the late charge and fuel filling fee were removed, I was extremely shocked when informed that I had to pay $107.66 (this is in addition to my rental on priceline which was $38), which I was told was for the damage waiver.
The bill that I was given upon return of the car is as follows (see attached)

It is very difficult to understand the breakdown of charges and there is a lack of clarity with each charge. It was never explained to me what a “concession recovery fee”, or a “optional products/services taxable” charge is.
I am extremely disappointed and disillusioned with budget as this is practice of rushing customers through the agreement without explanation and these vague charges are very unethical, manipulative, and highly deceptive. I have rented from hertz, national, and enterprise and have never once encountered such deceptive practices. Bobby at budget spent more time talking about my job and trip to dallas instead of explaining these options. I was never given an option to decline these “optional” services/products. I was never given an explanation of each product or service. I was merely asked to initial and sign at appropriate places in a very hurried manner.
These vaguely-named charges are very unethical and take advantage of weary travelers. When I went back to question bobby, he merely said I had already signed and “there was nothing more he could do”. He did not want to discuss it, he was not willing to discuss the breakdown of charges and basically shut down the whole conversation. He told me that since I had already driven the car, there was no way of removing this charge. He put all the blame on my shoulders without taking any responsibility and without an ounce of empathy.
I am very disappointed, dissatisfied, and upset with your company, and would like this issue to be addressed to my satisfaction. I feel strongly that this $107.66 should be reimbursed to me in full because I was compelled to sign the rental agreement in a hurried manner and was deceived into believing that the damage waiver offered by budget was the same as the collision coverage I had purchased through priceline. If this issue is not addressed and resolved in a manner that I feel is just and satisfactory, I intend to lodge complaints with better business bureau, with the texas office of the attorney general, the consumer protection agency, and the dallas regional office of the attorney general. I would also strongly consider seeking the help of local media channels, including nbc 5 responds and fox on your side at kdfwfox4. Additionally, since I work for a multinational healthcare company, I will strongly advise my company against renting with your company.

I hope you will address and remedy (via refund) this situation as soon as possible. I look forward to your response. Thank you.

I prepaid for a rental reservation 4 hrs before arriving. The reservation was made over 24hrs from pick up time. I ended up staying at budget 2 hrs while they looked for the reservation. We called corporate since my funds were already taken from the card then I was advised the system was updating and that was possibly why budget kc didnt see the reservation. I was advised to cb in 30 minutes. I called back and was told that they did see my prepaid reservation but it was nothing that could be done other than a refund that would take 5-10days. I ended up being stranded at budget having to catch a cab 1 hr away that costed me an additional 70$. Something has to be done. Is this how you treat your customers?

I called to reserve a car on 6/30 for a same day pick up. I was transferred to a call center and she assisted with the reservation. I asked her everything I needed before I went to the location. I explained I had a debit card and she assured me I could make the reservation with the debit card and only pay $100.00 security deposit if I went ahead with the purchase. So I made the purchase for a full size vehicle. When I arrived to the location, the rep told me she was sold out of cars. The money was already taken out of my account. So I was stuck going to the airport which is 35-45 mins away from my house. She didn't assist too much because it was closing time. She told me I would have to contact the customer service number. When I called, the rep was very rude. I asked to speak to the manager and without saying a word, he put me back on hold for about 25 min. When the manager finally came on the phone, he was beyond nasty. Please listen to the phone call. His name was Lewis and he eventually hung up in my face. This has been the most awful experience. And I will report this incident on every site I can possibly find. And because it is probably a national call center, they probably wont even try to find the individual. But I really hope they do and listen to the call. Nobody should be treated like this .

My friend and I rented a car from Avis on 9/4-14/4/17 in Oslo, and we got charged NOK7691.03. We did not know why we got charged so much so we decided to start sending emails and make calls to customer service (Norway, Uk, USA). We tried all three. All I wanted was to get the full invoice from Avis Oslo because I did not receive any when I returned the car on 14/4. Avis Norway & USA did not get back to me but Avis UK did but they took more than a month to reply my emails and attach me the full invoices. There are a several documents which I did not know why did we get charged for, e.g. Belastning Av P Bot & Bompassering, Administration fee, Winter service fee (Autopass/City Fee Og Vinterservicegebyr I Sesong), because we were not informed and aware about these fees. We have agreed on the rental of NOK3293.03 but we were charged NOk4363.03.

Next, because of the delays of receiving full invoices from Avis, I did not know that we were fined by Oslo council. As we're a student+tourist, I did not understand Norwegian and we did not know that the parking rules there, and we only parked at the side just to unload our luggages but after we returned, we saw a yellow paper on our windscreen, we did not understand what was that for. And after I got the invoice, I realized it was a fine of NOK1350 and I wrote to Oslo council but they told me the appeal time is within 3 weeks from the date it was issued (13/4/17). I've missed the appeal period because I didn't know about it only after Avis UK attached me the notice from council which was on 16/6/17 (2 months late).

As a conclusion, I would say Avis customer service is terrible and I would like you to look through my case and deal with the city council.

Rental agreement number: [protected]

I was charged for one day of driving the car for 80 miles $ 4800 dollars because of employee puts in charge as 16000 miles!
picked up car on 6/6 at Detroit at 9:10pm, returned to flint airport (75 miles away) on 6/7/2017 at 4:25pm

how does your system allow such charge to happen without a stop, considering that your employees don't think they should stop and look at such a stupid entry.

Why did i need to call 4 times and wait each time 45 mins to get this to be corrected?

why did this huge charge needed approval from a supervisor to be reversed, why should not have the system stopped the user and asked a sup to review before it was processed initially if the reversal needed a supervisor?

why do I need to wait 10 business days for you to process this reversal while your company did not wait 10 days for get the money processed as a charge?!