AT&T
Reviews and Complaints

My husabdn works for att and I'm tired of the way he's being treated. We've attempted at least ten times for divorce all because of the work load they force on him. He's over worked as well as many other employees and can't handle the irate attitude from customers. Att, you need to do an episode of under cover boss for a week and see why your employees are complaining about their work. It's not just petty stuff it's dealing with other things that apparently nobody wants to take the time a fix. There's the union but what type of union is this when you dont unite and find a solution to the problem. How often are your union meetings and do you actually get work done on or before the proposed dead line. I'm tired of the bs my husband has to deal with cause it's putting a HUGE strain on our marriage. He hates his life and complains about me all the time. When does he get the help he needs. He doesn't. I want to talk to Randall Stephenson about the way he conducts his company and the tactic he uses to push his employees to get jobs done. That things with President Obama helping out...fat chance of that working. Randall is just as executive as Obama is yet all the corpoarte people dont seem to care much. Your empliyees need help. They are falling apart. mThey need support and encouragement and good morale. Randall what are you doing today to make a difference in the lives of the people who "really" work at the front of your at&t world (prem-techs, store sales, customer support, tech support)?

I agree with these comments. I was an 11 year employee and I could not take the abuse and blatant disrespect AT&T has for its customers and employees. I was absolutely disgusted when SBC bought us out and chose to keep their antiquated SORD systems as the back up databases. These are ridiculously not user friendly they absolutely SUCK! This caused me soo much stress my immune system collapsed and I got Shingles. The SBC management style is horrific they seek to force the employees to get sales with almost no incentives provided for the customer. The [censored] mangers get on the employees back every single day non stop. They will not just fix their [censor] computer systems and [censor] conversant with the BILLIONS in profits these [censor]s won't spend a dime to correct the most obvious problems. Instead they blame the people in the trenches the employees. Then of course the customers are irate and take it out on the employees. They are soo cheap that the buildings are dirty, in disrepair, and the outsides are unkept. Of course head quarters is taken care of very well so that the public and investors are fooled by this clean false image. I didn't even get a thank you when I resigned for the eleven years that I worked there and I performed absolutely wonderfully.

New York CWA Local Dissenters Victimized by Union Terror; File Complaint
Submitted by Carl Horowitz on Fri, 05/28/2010 - 16:58
Email to friendPrinter-friendlyAnyone who believes labor unions have forsaken menace as a tool to be used against internal dissent hasn't hung around Communications Workers of America Local 1101 lately. A civil complaint filed in Brooklyn, N.Y. federal court against the Staten Island-based union this past February provides apparently damning evidence that the labor organization is run by thugs and thieves. Salvatore DiStefano and Sebastian Taravella, union members and longtime heavy equipment operators for Verizon, allege they were continuously subject to harassment and violence after reporting an illegal union time-padding scheme to the Verizon security team. The pair is seeking compensatory and punitive damages.

According to the complaint, DiStefano, an employee of Verizon's Staten Island Garage, in the summer of 2007 was in the presence of a first-level union supervisor, Bob Rios, who told crew members that if they performed three "fiber to premises" jobs in a given day, they could falsely put in for a full day's pay regardless of how early they finished. DiStefano openly refused to participate in this scam. He then voiced his disapproval to fellow union members. Taravella, also a garage employee, expressed the same view. In May 2008, the pair went to Verizon's corporate security staff, informing them of the scheme. Corporate security, however, did not keep the resulting report confidential. Big mistake.

Outsiders might have seen DiStefano and Taravella as whistle-blowers; CWA Local 1101 saw them as rats. The union hierarchy proceeded to subject the pair to unrelenting abuse. Bosses brought them up on phony charges of "harassment" and "discrimination" against fellow members. As punishment, during or about November 2008 DiStefano and Taravella were terminated from employment at the Staten Island Garage and relocated to other garages, demoted in rank, and given "final warnings." When the pair complained to union officials Pat Lascala and Richard Meltz, they allegedly were told, "You guys did it to yourself." In March 2009, shop steward Manny Rincon allegedly put a dead rat in Taravella's locker. A month later, union member Chris Tremble called DiStefano a "rat" while hitting his face and head, and leaving him with two herniated disks. DiStefano complained about the incident to union officials, who promptly accused him of "starting a fight." DiStefano eventually was terminated in July 2009. In October 2009, a union member, Joe Sedita, threatened Taravella with death for allegedly getting a fellow employee fired. All the abuse took its toll. Taravella and DiStefano since have been undergoing counseling.

Union officials not only took no action against acts of wrongdoing, they openly encouraged them. In November 2008, the aforementioned Richard Meltz allegedly told members to "do whatever you want with those two guys." And at an August 2009 garage meeting, two local vice presidents, Joe Macaleer and Mike Luzzi, told rank and file that Verizon was "having a lot of problems right now ‘due to a couple of troublemakers'" and that "We have to learn that we can't call corporate security because we don't want those people getting involved in our business." Macaleer allegedly stated: "I don't want nobody in this room to call corporate security any more. [And] I don't care if somebody come to work with a gun saying they're going to shoot people, you don't say anything...we have a lot of problems here due to the fact there are ‘spies in the room.'" He then added, looking directly at the plaintiffs, "You know who you are." Finally, the complaint alleges that Macaleer told members, "(W)e have to deal with these spies on a personal level, like take them outside of the yard, off the company property and off company time and take care of them, because we can't be ratting each other out."

These allegations carry more than a ring of truth. It is the nature of any racket to protect participants by creating a wall of silence and exacting vengeance upon those in their ranks violating it. Some 40 years ago New York City cops operated in this manner, inadvertently supplying the raw material for such movies as "Serpico" and "American Gangster." All evidence strongly suggests that Communications Workers Local 1101 leaders operated an illegal featherbedding ring. That one or more Verizon employees may have taken part can't be ruled out either. DiStefano and Taravella's only crime was standing tall in the face of corruption and intimidation. Their lawsuit hopefully will yield a measure of justice for themselves and integrity for unions everywhere.

Communications Workers of America (CWA)Joe MacaleerRichard MeltzSalvatore DiStefanoSebastian TaravellaUnion Corruption UpdateVerizonCarl Horowitz's blog

AT&T is only interested in profits. One of the most poorly managed corporations in the United States despite the healthy profit margins. Evil practices and waste run rampant. The existing condition of the plant and facilities in the SE United States is disgusting. Everytime it rains...

I am an 12yr ATT customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call, keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. AND THEN COMPANY IS ANGRY BECAUSE OF OUR NON STOP STRESS & TALKING ON THE PHONE THAT WE DRINK WATER & THEN NEED TO USE THE BATHROOM! I AM NOT KIDDING. If they could make use adult diapers & not leave our desks ever -THEY WOULD DO IT .

I cancelled their cell phone service [protected]. I'm still getting billed. I may contact the Texas attorney general. Worst company ever.

To whom concern, let me say that your "On Demand" needs a lot of help. The movies you have on "On Demand" aren't good movies, there boring. You guys need to step it up. Take a lesson from "Direct TV, " there movies are fantastic. I believe that AT&T can do the same, the question is when ? And it wouldn't hurt you guys to improve your movies that you show regularly. I truly like "U-Verse, " however I'm getting discussed with the boring regular movie channels and your "On Demand" movies. Please improve it or you'll lose more of us.

Have only had att uverse since March and have had tv freezing and outage and phone outage and internet outage. Having service out for 3rd and last time tomorrow. Will go back to time warner where in years never had to make a call. I have had cable ran all over my house. Stapling in the middle of my new molding instead of on the carpet area.

I've been a uverse customer since 2006 and now that my husband has lost his job they repeatedly call me on my cell phone about a payment less than 30 days past due...their service sucks so bad and I have done so much troubleshooting on my own tht I'm better at it than their technicians yet they don't give a damn that we are using their internet service for my husband to try to find a job all they give a damn about is thier money and believe me when I had the money I always paid my bills on time...steer clear of them at all costs especially if you are in a cash flow bind because they sure don't give a damn about thier customers or they service they are supposed to provide...all they care about is the damn 125.00 I owe them

These people suck. We switched to att uverse in November and had taken advantage of a offer they had. It was a $200.00 rebate. We had nothing but problems getting this, and then last month we were late on our bill, we got the bill paid but yet our service was still shut off a week ago. We went in and paid at a pay site for this months bill and our service still isn't on. When I called them, all they could say was that the payment at the pay site had to be paid in cash. The place I took it did an electronic transfer from my account to att. Then att told me to have the pay site refund my money and re-pay with cash. The pay site can not do this as the transfer was in att's name, not the name of the pay site. After arguing with the supervisor for a hour this morning I still have no service, they have my money which they won't refund because and I quote "we can use this for a future bill", and no way until pay day to pay cash just to get it back on. We have been loyal customers of att for 3 years now, NEVER late or missed a payment until last month, and they can't seem to do a thing to get my service back on. They suck! Go to directv or somewhere else... do not go to these people.

I'm not happy with Uverse for many reasons. First: I lost all my recording funtions of my VHS and DVD recorders. The tuners are completly unusable. Second the salesman didn't mention that I would have to pay $10 extra for high definition and could only record two programs instead of the four they advertise. So now I have to record shows in LOW DEFINITION and paying extra for HD, that sucks. We will probably go back to Cable in the near future. With Cable I still have the use of My VHS and DVD recorders. Oh, yes, the picture on Cable is much sharper in HD.

We have had Uverse since July 2008. For a week, we are now losing our TV and internet from 6 p.m. until 6:40 a.m. every since night. It never goes back up. We have spent hours upon hours on the phone with technical support and even had 9 technicians and a manager over here within the last week, none of which can figure out what is going on. Our last bill was for $5.05 because we had a credit. They now say that our account is in suspension and I've had three different people from accounts receivable tell me that our account is not in suspension, but then one woman said it is, said our bill is $600, and will not let them come to fix our service until that is paid, which is an entire different issue as we do not owe them anything. Please tell me how your bill goes from $5.05 to $600 in a month when the service is only $150. In any event, the techs are not experienced enough, technical support keeps you on hold for hours on end and then cuts you off, they do not have the proper equipment to even check their equipment. I have been told by numerous techs that I should just switch back to Time Warner Cable or switch services (is that the solution for ATT, to tell their clients to get rid of their service?). I have been told that there are problems down in the manhole, but that they "will never go back down there to correct it", but they are steadily marketing in our area. One technician told me that there are problems in this area and a lot of people are not having their service work properly. Why is ATT not resolving their existing customers first before selling to new people. I also cannot believe that their accounts receivable department all seems to have different numbers on what our bill supposedly is. Is anyone in billing even capable anymore. I am so very disappointed in ATT and have spoken even with some account executives who all claim that they are going to take care of the issue, but no one ever calls back. If I can give any advice out there to anyone, DO NOT EVEN THINK OF SWITCHING TO ATT UVERSE. It is the worst service I have ever received from any company that I can remember.

U-Verse sucks... picture freezing 3 times a day, gotta unplug modem 3 times a day, wait 10 seconds, replaced modem 2 times, replaced 2 boxes already, techs cant find anything, got sick of callin to reconnect, then they have the nerve to charge me a late fee, personally I think they should NOT charge me for 1 month, because that is about how much time im loosing with the reconnection, 3 times a day, ATT U VERSE: you really need to fix this problem, I am already looking into new cable and satelite systems.

We have been AT&T customers forever. We previously had a home phone, 2 cell phones, Internet service and DISH network through AT&T. We switched to AT&T U-verse on March 15, 2009. This has had to be the worse experience I have ever had with any phone, Internet or TV service. First the installer was 2 hours late and it took him over 7 hours to complete the install. He knocked several things over including a ceramic bank, which broke. Our service was not at all what I had heard about or expected.

· Our TV remotes did not work correctly and still do not after several calls to tech support and even after having a second tech come out to correct the problems. We still have to select the ATT button or the TV button (this depending on what actually did turn on when we first turn the TV on) and the "ON" button after we already turned the TV on using the "ON" button. I told the tech that I guess their technology was just not as good as the DISH network technology since we never had this problem with their remotes.

· Our phone had a reverb and buzzing sound, which was finally corrected, I believe on the third call to tech support. The original installer also relocated our main phone from the kitchen to our office stating that it needed to be next to the 2Wire he installed by the computer. The second installer did correct this.

· My Internet service was supposed to have been upgraded but I have not noticed any better service than I previously had, which was a DSL service.
· We have recently noticed that if we use the rewind and play back option the TV screen will sometimes freeze after we are back on live TV. We then need to rewind and then go forward again to unfreeze it.

· Also our TV screen will occasionally get distorted for no reason and then return to normal, thank goodness!

Even though I have spoken with several pleasant and seemingly knowledgeable techs I still have to say the services provided are not acceptable. I am very disappointed that someone as big as AT&T cannot provide a better service.

I have spent over 7 hours on the phone with AttUverse and still have had no satisfaction! They continue to transfer me to different departments, claimed I hadn't had service with them since August of 2008 which would have been difficult as they didn't even offer service in my area at that time. They gave me a confirmation number for the referral of my new number from my old phone number. It's now been 40 days, and my old phone number still says my number has been disconnected. AttUverse promised that they would refer my old number to the new one for 60 days. At this point, no one knows how to contact me at all. This is beyond a doubt the WORST SERVICE I have encountered in 59 years on this earth.

Decided to go with AttUverse for cable and internet. Spoke with 3 reps over 3 weeks before the last one scheduled installation; got a call 2 days prior to and was told there was a problem and I'd need to reschedule. Then, 2 days prior to the new date, received a call that there was a problem and the engineers would need 45 days to fix it. Not 4 to 5 days, but 45 days?!?!? Nearly eveyone in my building subscribes so how is there no availabilty? There was no explanation of what the problem was. Told them to cancel the request since by that time I will have waited 10-11 weeks for someone to figure out what they were doing. I've never experienced such ridiculousness when trying to give a company my business!

I finally canceled my AT&T home phone and High Speed Internet service, because it didn't work half the time. I often had no dial tone and when it did work, the DSL was slow. Worst of all, I have found that AT&T customer service reps make up new lies every time I call. After a month of calls with service reps assuring me that I would get a prorated credit for the internet service, since I canceled two days into my billing cycle, they told me today that they don’t prorate internet service. The supervisor could not point me to that information, she “just knows that it’s true.” I guess that should be good enough. I looked through my Terms of Service and it does not say any such thing. The supervisor would also not give me any contact information for anyone in charge of this operation. Their behavior is really despicable. If anyone can recommend a company that aren’t incompetent and/or liars, I would like to hear it. I am considering canceling my cel phone service because I hate AT&T so much.

I have been with ATT with my same cell number since 1997. I just got another phone line on April 10th. The sales person told me to use my current LG sliders from my prior last upgrade as they are better then the new 'free' phones. So i left the store with a sim card and 2 year contract on a line I never bought equipment for. So, here is it 46 days later and I am calling customer relations explaining my situation. There reply.. can't help you... buy another line with 2 year contract and well get you the 99 iphone. OH HELL NO! why would I buy another line for over $10.00./month when there store clerk should have told me my options, and NO WHERE in the store was it advertised. Customer relations told me the 99 iphone has been out for over a year. Really? 12/2009 I upgraded my son's phone line and he had to pay full price and a 2 year contract at another ATT store. If anyone else has this same experience I would like for us to get in contact and get a class action lawsuit going here. I am a single mother who was just scammed by ATT and been a loyal customer of theirs for along time.

I agree it's gone downhill...not like it was in the old days. I used to work for "Ma Bell".

But you need to document everything, try to get names and write a letter to the group dept that handles complaints. Call and ask someone there where do I send complaints ?
I did this a couple of times and got good results.

but I wonder sometimes if they aren't selling us a bill of goods...I know in my area there's a lot of old underground telephone cable...(I've seen it for myself..used to work in AT&T construction). And of course water often seeps into B boxes and outside cable whenever it rains.

So sometimes I wonder...they tell you they are going to offer you high speed internet and how great it is..but what condition is the wire between you and the central office !?

Of course business users purchase TI service...it's much better quality because the line has been conditioned & tested before being put into service. But of course it's quite expensive.

Hi, my sympathies with your circumstances, I am not sure about your country but I do 'believe' not fact that if you receive three or more that you can call the police as harrassment. They can intersept. Or can your phone service provider block that particular number, if it was myself i would be so seriously tempted to just answer and rest the phone so they are paying more and more and more whilst no one is actually listening to them as they are quite obviously not listening to you. Failing that get a whistle blow that down the phone. I probably haven't helped at all but those sorts of companies get right up yer nose and would love to find their office and go and give em a piece of my mind. If your husband has an extra carer as well as yourself surely they may be able to have some sort of influence to stopping this, he is obviously as are you suffering enough? I would even get donations going and print a huge page in local paper saying leave us alone and plaster their number everywhere. All hassle you can do without i can't even begin to understand but hey try ringing them and reverse charges! Give em hell, you have enough to deal with, go to papers local news anywhere, bad news travels fast and I really hope I don't get in trouble for this comment but these companies need to leave people who quite clearly want just to be left. My thoughts go with you and may things pass peacefully for you, I'm in England and we know nothing of each other but if you just want scream, cry, rant and rave feel free to e mail. take care, the carer suffers just as much as the person who is ill and is often forgotten, be strong and the famous saying, dont let the you know whats grind you down. Give em hell girl, your days are hard enough without these ###. Love and light to you x if i can do anything, just ask if i can i will.

Their phones suck and their service sucks, I hope something happens soon, I'm so mad with them I'm almost willing to pay the fee to terminate so I can go to a better company.

Duh, change your home page on your browser; you have control over that. (That is assuming you know what a home page and a browser are.) Hope this was a joke complaint or I guess...nah, won't go there.

Duh, change your home page; you have control over that.

AT&T cable service is terrible. When you call in for help or to report a problem it takes 15 minutes to get through the automated system and another 30 minutes to get the custumer service rep to recognize that there is a problem. I have had my box replaced 3 times in the 1 year I've had the service. The box will freeze. Everytime I speak to a custumer service rep they say what you want to hear to get you off the phone, they will promise you adjustments for your problems but don't do it and don't notate it in your account. Then when you call back there is no record of what was offered and you must explain the situation to every person you speak to (VERY IRRITATING). There should be a department to take custumer complaints NOT A WEBSITE. As a custumer you can tell that you are just another number to them no personal empathy at all. I have had numerous cable services and by far AT&T is the worst. Would NOT recomend AT&T to anybody.

I'm also disappointed that AT&T doesn't do more to reward customer loyalty. I've had a home business line through AT&T since 1995 and want to cancel the line and forward the calls to my AT&T wireless phone. To my surprise I found out that my account had been renewed for 3 years. To cancel the line will result in a $30/month fee for 3 years. On top of that I'd have to pay $18 to forward the calls. AT&T business services said there's nothing they can do -- I was sent a postcard in the mail telling me that the account was renewing. I don't recall seeing the postcard and there's no indication of the contract renewal date on my bills or online account. I'm very unhappy with this level of customer service.

i signed up for u-verse at $54.00/month, and after supposed credits the bill was $74.00. I have never seen worse TV than the boring, stupid free on-demand wastesite of U-100!

Thanks for the info. How nice to know if I move I will be shopping around for alternative cable service.

I called AT&T this afternoon to add HBO. After the customer service rep/high-pressure salesperson sold me on 3 months of free HBO, he matter-of-factly mentioned AT&T required a credit card on file to effect the change. After having my credit card number stolen several times by unscrupulous call center people from various companies, I no longer give out my credit card over the phone. It's safer to use it on-line. There are way too many people working for call centers who steal credit card info and sell it to identity thieves.

I asked if I could go on-line and enter my credit card info. After placing me on hold for an eternity, the rep informed me that I could not. Of course, he wouldn't get a bonus if I did it on-line. So to hell with HBO. AT&T U-Verse is NOT getting my credit card number EVER! Nor is any other company that I do business with.

Allow me to strongly encourage you to get out now! It will only get worse with AT&T. They are relentless and will figure out sooner or later how to cheat you out of your money; one way or another! When I was with AT&T I had to call each and every month to have charges removed from my bill for services that I did not have. I was absolutely fed up to my eyeballs with this company. I now have straight talk as my wireless carrier NO CONTRACT, unlimited talk, text, and web for $50.83 we pay $101.66 monthly. I have Vonage for my home phone carrier $34.68 monthly hassel free. I was paying AT&T $69.00 for my phone and an additional $9.99 for my wife's phone, $5.00 for 200 text for myself and $20.00 unlimited texting for my wife and roughly $100.00 for my home phone. I hate AT&T with a passion they believe in cheating their customers out of as much money as they possibly can.

I had a similar experience and posted it here "Baited & Switched" They offered a promotional price and billed me for $20 more per month. They must be in trouble to bow to such shameful practices to increase their revenue at our expense. But what else to do? Certainly I dropped them and challenged their billing, even if i have to go to small claims court. There should be other ways to get them to change their ways. I would be willing to join and even help organize a boycott of sorts.

This sounds like a time to sue!

Well went on line to register for my $100.00 credit voucher as if you don't you will lose it and of course they said my log on and password was incorrect even though I had the printed piece of paper right in front of me with my log on and password and checked it 3 times and then was advised if I tried again they would shut my account down. So then did on lime Jill and after spending almost 90 minutes of explaimg. She said no problem she could help me, well Jill shut my internet completely down and by then I was too exhausted to try again.
I am so upset! ATT you are a horrible company.

I agree the person you talk to can't even speak English! I had the same experience I was promised an online deal for 89.00 a month and a gift card for $250.00 well guess what they lie! It is a $150.00 a month and a n$100.00 gift card! I think I will call the PUC and report them!

I agree just went through a nightmare with them! They are horrible!

I am sorry, but the problem was not resolved. I am still getting charged $40.00 for High Speed Internet that is not working. The connection is till slow. Poor service and way to do business with a customer that has been with you for almost 8 years. THE TICKET AND REPAIR HAS NOT BEEN COMPLETED.

You sent a telephone technician to do the work of a computer.
I have tried your so call Center for self help, and even that site does not work for me.

I will be changing to another carried very soon.

Lidia Guaschi Forrer
[protected]

ATT took advantage of my elderly parents. They began having trouble with the phone service and got rooked into getting U-verse, which they did not need, never owned a computer nor intended too. The person who installed the equitment drilled holes in the walls and left a horrible mess, they continued to have problems with basic phone service. The bill was far too expensive, way too much equitment was installed, then they refused to come and get the equitment and are attempting to collect over a $1, 000.00 for services that they failed to deliver in the first place. Shame on you, ATT.

Here are the phone #'s, Address, and Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...