United States - 30324-3300
When I joined with AT&T, they told me the rates to call to India, which was less than $0.40/minute. We made some calls and when the bill came, the rate was $7.00/minute. The same day I called the customer service and complained. The guy who was answering the phone, assured me that the rate will be adjusted as he put the information in the computer, while I was talking with him.
The next month bill also came with the same amount, in addition to the late fees. Again I called the customer service to find out the reason. At that time she told me that I didn't call the customer service to activate the connection, before making the calls. I never knew that you have to call the phone company before you make calls. But, according to AT&T, we have to get their approval before we do anything, including making a phone call. The final call to AT&T made it clear that I have to pay that money, if I want to keep the phone line, which I ended up doing.
Here the big companies eat up the small ones to make their own rules under a monopoly and the government doesn't do anything to cover the consumers. There should be at least 3 companies to compete and they shouldn't be allowed to merge or do business together. That's the only way the American people are going to enjoy the freedom they have in this country.
I am writing to inform others of how bad AT&T has treated me as a customer. I will start at the beginning. I...
For those of you who have entered into any agreements with Bell South / AT & T for advertising or web site services, I feel your pain. Ever feel like you made a huge mistake? So do I. We entered into an agreement for yellow pages ads and website design. Not only did the yellow pages ads come out wrong, after we faxed the corrections, but also found out after we made the agreement that we needed to provide the pictures for our website! I am still in the process of trying to get some type of resolution with the situation but seem to just get stall tactics, delays and no response until I call again. They have not accepted any responsibility. It seems they have deceitful sales practices and are very misleading with their representation. Beware of any promises, as they will not be honored!!!!
Just got a bill from at&t where they are billing me for cancellation of service. I got line from at&t on...
We made a payment to Cingular just as or before they changed over to At&t. They said it did not go through...
At&T renewed my advertising after I told their sales rep that I no longer wanted their service. They told me...
I went into the AT&T Wireless store to have a simple question answered. I was "greeted" by one of the customer service people standing behind a desk, a middle aged man whose name was "Amir" (though I cannot recall his last name.) His greeting was unfriendly; he sounded as if he was bored with his job and had better things to do. During the transaction, I mentioned my decision to leave AT&T next month in favor of Sprint. This is a decision I'd made after nearly a year of researching other companies, getting feedback from others, and generally growing displeasure (since the "name change") with the lowered quality of nationwide coverage I am able to obtain while traveling the interstates (I am a truck driver, I travel throughout the lower 48).
Amir asked me why I was cancelling AT&T. I expressed a few of my reasons. While I was speaking, Amir did not look me in the eyes. In fact, he was literally staring out the window, over my shoulder. He continued to do this while I briefly explained my dissatisfaction with my service. When I finished... he actually turned his head, LOOKED MY HUSBAND IN THE EYE... AND BEGAN EXPLAINING *TO HIM* WHY I WAS "WRONG" FOR LEAVING AT&T. My husband just stood there looking dumbfounded, as he had not engaged in the conversation prior to this.
Yet Amir refused to speak directly to me, preferring instead to speak to my husband as if my husband were making my decisions for me. He offered no advice, no help... none of the typical "salesman stuff" I'm used to hearing. I was expecting something along the lines of "I'm sorry you're dissatisfied, let me see if there's anything I can offer you to get you to change your mind and keep your service?" None of that. Just arguments... Sprint was bad, Sprint had no coverage, Sprint laid off employees, I would certainly end up unhappy with Sprint, my *phone* was the cause of all of my problems, if I'd just renew my contract for another 2 years and buy a new phone it'd all be better (I'd heard that line before).
Mind you, I've had my wireless broadband (air card) through Sprint for 8 months now, and it offers me high-speed in the most unbelievably rural places. Meanwhile, a friend of mine (another trucker) uses AT&T's air card and can't send emails in metro St. Louis. I have no fewer than 3 fellow truck driver friends who use Sprint and on occasions where we have traveled together, I dropped more calls and had less service than they do. This is not a decision I took lightly after 3 years as a (happy!) Cingular customer. I found that in my experience, the name isn't all that changed when Cingular turned to AT&T, and I chose to leave.
I've honestly never been so disrespected by a sales associate in my life. To be blatantly ignored, talked over, and treated as if I were an impudent child, left me reeling with anger. After that experience, I don't care if every other cell phone provider in the country goes out of business leaving only AT&T... I will resort to smoke signals and Pony Express as a means of communication before I ever go back.
I spoke to the manager and will be writing a letter to AT&T directly; a customer service rep at the call center gave me the address. I just figured I'd spread the word.
I started advertising with Bellsouth Yellowpages a few years ago. Last year they were absorbed by AT&T. In...
To anyone who has a choice of telephone company, please... DO NOT use AT&T. All that a person needs is your...
To whom it may concern, I changed to att home phone service a few months ago (Big mistake) I also subscribed...
I've been using ATT bundled local and long distance for over two years at a fixed monthly rate. I work from home so I use the phone A LOT. Well ATT got bought and became the NEW ATT.
Long story short they killed my bundle charged me 10 cents minute for long distance AND sent me a local bill too boot. So my usual $85/month turned into a $200 long distance bill plus an $80 local bill.
Even though I did not ask to change anything and everything done to me was arbitrary they are sticking to their guns and saying I must pay. I've spent 3 hours total on the phone now.
Even though they admit I had no choice and my plan was arbitrarily switch their policy is that the charges remain in place. They will not credit me.
So goodbye NEW AT&T
My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them...
I had Cingular for a couple of years and now tht it's AT&T I don't coverage in my area with the exception of in my home and at my job. Neither place do I need a cell phone. I know for a fact (AT&T) actually told me them selves that they don't have the same contracts that Cingular did for the towers. and I don't have service where I did before. So I am furious, they want 175.00 per line and I have 2 of the 3 under a contract to cancel service. They said that being that I get the reception in my home I have no reason to cancel. I have called them everyday for several days and still gotten the same answer. SO I'm off to the local newspaper and radio station to really start raising some hell and I'm actally thinking of picketing in front of the store as well. How can they get a way with charging for a service they don't provide?
I have been fighting with the AT&T people for two months to get my phone and internet service fixed. No dial tone, static on the line and no one will help me but to give lip service and broken promises that the problem will be fixxed. Three times they said they turned over a work order to Verizon for service but Verizon has no record of it . Each time I call, I`m told the problem has been resolved. Every person I talk to will not take responsibility and endeavors to pass me off to someone else. Even when I ask to talk to a supervisor I am passed off to two other operators who say the last person must have hit the wrong button. When I do get to talk to a supervisor, I ask to get an address for their complaint dept and he gives me a bogus address and a bogus fax number as well. I tried to fax a complaint and a girl in north N.J. called me back saying that I called her cell phone and she has nothing to do with ATT.
The supervisor`s name was Victor, he refused to give his last name . The battle continues. I know ATT will never read this cause most of their operators can`t speak fluent english , much less read it. 12/11/07
Well i upgraded my internet service to AT&T High speed internet in May and with it i got a new router for...
My name is Mary Nicki Dancy. On or around 10-27-2007, I received a two-month statement from AT&T. I called a number and had a conversation with John Scales because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time I told Mr. Scales If I made a mistake why wasn't I notified so I could take care of the problem. He then said I was mailed a notice but I replied I never received it although I never had a problem getting the phone bill at my address. At this time he also told me the October payment was never paid and I told him it was paid and he asked me to fax him a printout of my bank statement and I did on 10-30-07. I faxed it to [protected]. Mr. Scales said he investigated this. I also questioned him about my service being interrupted while he was investigating and he put me on hold while he talked to someone in the payment center. He said 'Don't worry, your service will not be interrupted.' I trusted him at that point. He also told me if I fax it on Monday, someone will get it to him on Wednesday, and he assured me he would be getting back to me. Well he never did and my Internet service was disconnected on 11-6-07. I called trying to get someone but the office was closed, so I talked to Ray in Tech support DSL and he said he would make a ticket #[protected] on this and have someone to contact me the following day. The next morning at 7:30 am I called AT&T again trying to find out what I needed to do to get the Internet active again. I was on my cell phone more than 45 minutes being transferred from one person to another. Some people just refused to speak to me because they said this account was in James Dobbs name, and I know it's in my name. I have had this account since September 2006 when I purchased my home. Although when I call certain friends, James Dobbs shows up on their caller I.D. Finally I did talk to someone and they said I needed to pay $130.00 to get the Internet active so I did. They assured me once I made the payment my service would be restored. That never happened. It cleared my bank 11-9-07 and the conformation # was 071917. I think this was paid 11-7-07. On Friday 11-9-07 I called again spoke to Williams and Liza. They assured me that $130.00 was never paid. I gave them the conformation number and they said they could not find it. William's funky attitude was pure ugly. He told me at first I had to pay $157.00 to get my service active and I told him 'Hell no, and explain why it's so much.' There was a charge of $24.00 for a return check fee in September when there was an error made, and they charged me for that. I told him again I was not going to pay that $24.00. Then William said I needed to pay $103.94 since the $130.00 did not show up. So I made another payment. Since October 23, 2007 I have paid $360.00 for what? I talked to Ms. Jackson in electronic payments and she had a funky attitude as well. She treated me as If I was her child; she said, 'If you don't lower your voice I will disconnect you because I don't have to put up with this.' I told her I wanted to speak to her supervisor, and she said they weren't there. All I wanted was to be connected to the correct person, so Ms. Jackson hung up on me. I was very hurt. I called back and spoke to Ms. Davis and she was very nice and understanding and she said she knew Ms. Jackson in electronic payment and that she will report her and she was sorry for what happened. Ms. Davis said it seemed like the $130.00 went to James Dobbs account. So I needed to call someone else, I did and at this time it was 6:50. On Friday, 11-16-07 I spoke to Kevin in Customer Service. He was nice at first but he kept putting me on hold but at 7:10 he pulled the plug on me as well. In the last week I have spoken more than 25 people and put on hold too much. I also have my cell phone records to show how often I called and how long I was on hold, I spoke to Becky Roberts, Rave Cruz, Ray, Tamika, Michael, Don, Janelle, William, Liza, Dwayne, Eric, Ms. Jackson, Kevin, Miesha, Ms. Davis, Kimberly Roberts, and many more. Including John Scales. Seventeen different people just to name a few. This has been very stressful for me and no one could help solve this problem. On 11-17-07, I called again spoke to Kimberley Roberts in Customer Service. She also told me she could not give out information on this account because it does not belong to me. I have been calling now since September 2006 trying to get the caller I.D. problem repaired but every time repair called, they would leave a message saying it has been repaired, but it has not. I told Kimberly on 11-17-07, I want my $130.00 refunded to my account and she told me she could not refund it. She told me to call my bank to see what they could do. I should not have to go through this. Now on 11-17-07 I received a disconnect notice. I will not give AT&T another dime. You owe me and this will be forwarded to my attorney A.S.A.P.
Date Amount Paid Conformation #
10-23-07 $127.00 Do not have
11-9-07 $130.00 071919
11-13-07 $103.94 092113
Home Phone: [protected]
Cell Phone: [protected]
Account #: [protected]
Email: Maryjohnson048 AT aol.com
Pin # 9749
Mary Nicki Dancy
Signed up for Dish Network through AT&T over the phone after their website kept giving errors. Wife and I were looking for specific channels and was offered a package deal. The Dish deal was suppose to be $37.99 a month after a $10 discount wed receive each month for a total of 18 months with free DVR, 200 channels, free installation, $25 target gift card, and $50 credit on next bill.
Now the fun starts. The tech that came to install the dish puts the dish on the roof where he was told not to as the roof was foam and that the only place that would support it correctly was the wall. Tech put it on the roof anyways angering my landlord. When the tech gave me the papers to sign I looked at them carefully and noticed it was a new contract showing 180 channels not 200, different rates, so I drew a line through each page, said I didn't approve and the tech gave me copies and left.
More fun starts now when the DVR shuts off through half the shows, and channels we were suppose to get we didn't. I call up dish network and am informed that Id have to pay an additional $5.00 for the baby channel and also $10 more for the top 250 to get the channels we were suppose to get when we signed up the first time. When the rep told me that the price will be $59.99 I informed them that $37.99 + 15 doesn't come to $59.99. The rep now tells me that the price is $59.99 and that I am only getting $10 off for only 10 months and that I'm under contract for 18 months. When I told them the $10 discount is for the entire 18 months, I was told that their rates can change without notice, and that what AT&T offered was over ridden when I signed the new contract given to me by the installer. I informed them I in fact did now sign it, and when I was told my verbal acceptance when ordering can be used, I said 'Sure, then you will have to give me the services I paid for and the discounts as that recording is the contract as you stated and binding' By the way, I was transfered to the executive office who said I had to hash this out and if I canceled Id be charged for early termination of contract. I then told them to look at account history in which he then informed me he cant talk to me and that Id have to talk to AT&T's legal dept come Monday.
What brought that about, and now I know DISH&AT&T are very connected is that back in New York back in 1989, I had taken AT&T who was under another name at the time to court and won not once but twice for an incorrect bill and misleading contract. The executive saw the note and that ended that conversation.
So to sum this all up, don't trust Dish Network or AT&T as what they offer over the phone they try taking back by tricking the customer into signing a new contract upon installation.
AT&T Wireless prints the web site on their card so that you can check your balance. Guess what - go to that...
My 19 year old son was killed in a car accident Feb. 20, 2007. His girlfriend of five weeks stumbled opon the accident and ID his body. He left his wallet in her car earlier that day when they broke up and she left him on side of the road. All my son had on him was a belt, watch, and his cellphone. The police was useing his phone to try to ID him. After she ID him she asked for his phone and they gave it to her. The next day I had it disconnected. The representive told me I was the only one that could have it reconnected if I got possesion of the phone. Two weeks later the girlfriend had it reconnected in her name with a transfer of my sons service with Cingular. Which included his outgoing voice mail message and all of his personal and private information. I called Cingular and they told me there was nothing they could do because everyting is in her name now. My sons last bill also had a 36.00 reconnection fee charged to his account after his death.
I put in an order for dish network with att, it required that I have a visa or mastercard to process the installation fee. I went out and bought a debit visa and put in $64.00, well now they say my order has been canceled and when I call to confirm either they don't pick up or they don't return my phone calls. That order was suppose to be on today, but yet nothing.