ATT Uverseservice and price switching

M
This review was posted by
a verified customer
Verified customer

when i logged into my verse account i was shown a bundle that was a pretty nice savings over my current package. i tried to select the bundle and was given an error message and told to call in. when i called in i was on the phone for a little over 2 hours trying to get the online bundle price from a person. they finally got it for me. 1 week later the service was still not active. i called in today and after almost 3 1/2 hours on the phone with no less than 6 people i was told that online prices are only available online and there was nothing they could do. they tried to help me with signing up online but nobody could get it right and they wanted to charge me 150 a month instead the of the 112 that att.com shows. when i told them the 1st customer service rep had it right they told me the 1st rep was billing me 157 plus taxes even though they told me it was the 112 that the website was showing. this is the greatest bait and switch ever. they tell you 1 thing and then do another. i really cant believe att doesn't get sued for fraud over this kind of thing. then at the end of the call they offered me a deal on the service and the 3rd receiver i wanted. when i said ok they informed me the 49 dollar receiver activation charge still applied. i informed the service person i didn't know their was a 49 dollar activation fee for a receiver and their reply was that the 1st agent would have put that on my bill also. just another charge they were not going to tell me about until after i got my invoice in an email. please be careful in any dealings you have with att verse. they have turned into every other cable company. they will tell you whatever they need to in order to gain your business. after that they could care less if you are treated fairly. if anyone from att wants to contact me my cellular is in this form i submitted. i am hoping that there is someone somewhere at att that still cares about their customers.

Responses

  • Pe
    Peggy and Jeff Jan 19, 2013

    Our household conversation, focus, finances, schedule, efficiency, etc. in entirety has not been the same since an at&t u-verse salesmen showed up at our door late one evening. We were sold what we thought was a bundle deal which would make our lives and bill paying easier. I have literally spent 100's of hours on the phone, at their stores, waiting for techs to arrive, being at home while being serviced, finding alternatives for phone, internet and television services, while one or all of theirs were not working, on and on and on. This does not even begin, although, to compare to the money we have paid to discontinue our providers of many years and the time it has taken us to -NOT- figure out how to use their services. Now today after 2-3 hours on the phone again, to simply have my services cut back to the bare minimums, it is still going to be $150 per month because the $89 bundle is now not available. I am not a complainer, we are not people who have problems with service providers, businesses or in general anything we have or choose to do in life. So why I it that this has been a nightmare. For God sakes, it is TV, internet and telephone, the simple version. I feel nieve, stupid, taken advantage of, corrorsed, cheated, stuck and anyother words which fit with the others. Don't know, what do I do? I know that we can not be the only household that has been disrupted by At&Ts wonderful offers, let alone the service providers that have been dupted out of business. Suggestions are welcome for solutions to this problem. thanks for reading, Peggy

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