AT&T

This morning, 1/16/12, I contacted uverse for new service. I was shopping for a change in bundled services after 12 years with a carrier. I was presently greeted by a customer service representative and went through all of the screenings, service officers and provided a quote for service. I accepted this quote and agreed to the installation. I was provided an order#, told that an email would be sent out to me with specifics and advised that that the installation would be done on a saturday as I requested, week which would have been 1/28. Well after several hours and attempts to contact to ask a question about the internet service, I finally reached another representative for inquiry. Well, there was no record of my order or call. I was told that the service that I was quoted was not right and that there was something else that uverse would offer me, which would increase the service approximately 25% for the first year and 50% following. This person went from being sorry for me being given the wrong information to sometimes vendors sale services for uverse and get it wrong. Well, vendors, uverse or att, all represent this company and if their offers are that subjective, why would anyone want to risk getting into a business arrangement with them. You know, as we were talking, this fraudulent individual was actually changing all the notes in the system from the call in the morning.

I think I am now going to cancel my wireless service with them as well now and go with someone that is trustworthy.

Scam... Liars... Money thieves... Horrible service, slow... False advertisements... No responses from supervisors...
At&t company is on a mission to take your money over their new promotion offer and services. The scam starts with offering $300 reward or whatever amount delivered to convince you to switch over or signup. Once you switch over, without permission they will charge you close to $60-$100 or over your bill amount. At&t excuse over the phone is that you must pay one month in advance, reconnection fee etc charges u never heard of and (The $40 reconnection fee promised - is never waived as promised at signup) let me not fail to mention that they never say any additional fees and the amount they promise is never what is on your bill, period. At&t keeps the money for themselves; since they know some people will leave the contract because the reward $300 is a scam, or because people figured out that they are scammed in their bill amount. At&t takes your money you paid in advance $. The amount they promise that was $300 you get nothing in return but excuses or maybe if your lucky a $100 or less in reward for the switch and (You have redeem online) (Not as promised amount) as for my father was told he gets no reward and im still awaiting $100 which was suppose to be $300. My father got nothing in return (Reward promised for the switch) at&t excuse was that his services doesn't qualify because he got a special monthly special and your reward doesn't apply! (They never warn you at&at scam, lies, reward, anything and you will see this an epidemic scam by at&t in us! Can we all sign a petition and help one another get these guys out of scamming? A lawsuit? I want my money back. Supervisor not replying calls back, saying they call back 30-45 mins and never call. Please email me! [protected]@gmail.com gtalk me lets find a way to settle this in supreme court! I have been stressed over this and my father is too. Pain suffering, im disabled and this has caused me alot panic attacks from this scam abuse to take money I barely have, I paid them, I have to be reimbursed in someway, let's not allow these business criminals to get away with this! Please take 30 mins of your time a day to blog about them, send complaints to news stations, facebook them to your friends, anywhere anyplace you can think of, I need help pr~! Message me and we can further discuss.

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4.

When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand, " they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor, but all they could tell us was that they were "sorry."

We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

This has been reported against att prior by me for same reason. This is second complaint against att for adding long distance charge without my request. I call and inform att I did not request the long distance since I make all l. D. Call on cellphone. They again chg for changing l. D. Service plus charge for changing local service. Each time I have talked with supervisor and get no satisfaction.

When I relocated, I called and requested AT&T DSL service. I was told in mid December that it would be installed on 12/21/11. On 12/22/11, I called again to find out why no one came out. I was told no one wrote the order down and had to begin again. The next scheduled date was 1/6/12. I said no thanks to that. After thinking it over, I called again and for some reason, 1/4/12 was available. So, I waited all day again to no avail. I finally called and was promised 1/23/12. I am sick of the lies and incompetent service and will proceed without AT&T's internet service. It appears this "giant" truly thinks we are little people and merit no consideration.

I have been asking for the hallmark channel for 3 years. All the other tv provider in this area provide it and uverse did years ago. Whats the problem? Every time I call to ask for it i'm told its a money issue I will pay for it. There are plenty of women who would like it instead of all the sports channels. I like my tv service and don't want to switch but I am tired of waiting

Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

Belkin battery BU I got wih my installation is brand new and still working fine. Two weeks later I get a phone call from someone saying my power supply needs to be changed out. After doing some research on the Belkin website I found that some models with a particular serial number were being called back because of a safety issue but only certain models were affected. Well neither of the models were affected that I had but the one shipped via UPS to me after my installation date sounded broken when shook. I refused to install the Belkin BU and I am still using the original. I was unsuccsesful with the online chat with AT&T and still pursuing a explanation. Be cautious I very well be a victim of a scam. Be careful.

I can't believe that at&t would be so low as to team up with idprotectionplus.com llc to steal hard earned money from their customers. Idprotectionplus will add a monthly charge of $14.95 for a service that you never signed up for. You don't realize it until months later. The charge is shown on the back page of your at&t phone bill. When I called them to inquire as to why I was being charged for something I never signed up, the customer service rep stated that I had to have gone to their website and signed up for. I would never have signed up for this kind of service. I started being charged when I signed up for a package with at&t. At&t are thieves as much as idprotectionplus are. Shame on you at&t for allowing this. I can't imagine how much this company steals from people who don't know to look on the very back of the last page of their telephone bill.

We were advised by an AT&T representative that if we combined our home and cell phone billings we would save approximately $30 per month. The represented quoted our current combined monthly billings at approximately $170 per mo. (which was correct).

She quoted that by combining our billing would be $141.37 per month and for 6 months we would receive free Voice Mail therefor our monthly billing would be $134.57 for six month. The first months bill, was higher but we paid without question as we thought there could be some adjustments. The second months bill was for $195.00, not the $134.57. We called the company and was told time and time again $195.00 was correct. Finally the supv. said that $18 was a one time charge and tht $12 was for additoinal items I did not order and these two adjustments would bring my bill to $165 per month. Still not the amount quoted by the sales representative and confirmed repeatedly by AT&T repres.

This is not our first dealings with AT&T over higher charges than quoted and everyone should get in writing any change in their services and billing from this company.

Hello everyone,
Long story short; i am recommending every single person to be very careful with at&t's services. What can i say more? At&t is a company that i will never ever deal in my life again. I called them, received a price offer for both internet and tv service. I was told $57.99 monthly without any promotion period or any installation fees. Bill came as $172. I called them, they dropped the bill to $69.99 for only one month. I wrote letters to ceo, cfo and vp's . Now (After all this headache) i am gonna pay $57.99 monthly and i have to switch back to comcast in 6 months as they won't honor what was promised. What really sad is that the e-mails i have from their representative and also the conversation i recorded on my mp3 player ( oh, yes i did record it, because i knew they were going to lie to keep you on board) did not help me to defend my rights. I hate at&t so badly...I wish i had a good attorney and put these people in trouble. Please please make sure you have some sort of evidence when you talk to a sales rep on the phone as they are good in lying...They want you to stay with at&t (Which is understandable) and they tell you what they can do (Which is not the case). Then you believe in what you were told until the first bill comes. Then you get in touch with some ### customer service rep who says "oh noo, i can't do that, i do not what they promised you". Then you realize that you are screwed, and you want to contact more important people in the company. Then you write letters to the top executives and you also include print outs of the emails you received. Then you also offer them more evidence as that is what was promised at the first place. Then you get a phone call saying "nothing we can do"
And...And then you give up...You decide not to fight, and then you probably any kind of fees for signing up with another company, for canceling your account, for activation, for any other nonsense fee...
Bottom line; at&t is the worst company i have dealt with. I simply hate them
Regards
B.

wow, when I try to sign up, I was told monthly charge is $24.95 for bundling with direct-tv. My first bill is $48 (beside $149 installation and $100 modem). I called them, a nice lady promised me to change back and credit me the first month overcharge. Now I got the second monthly bill. You bet, $48 again! So I called them again. They said I am not qualified for that bundle, they can only give me $34.95. What!%$$#?

I tried out the AT&T U-Verse system for a month and did not like it so I canceled it and returned the product as instructed yet for several months now I have been charged for the U-Verse TV and each time I call about it I sit for an hour waiting to talk and then I'm told that it will eventially come off my billing. Today I was just hung up on. Now my bill is up to $422.88 and they are threatening action but they won't stop billing me for what I don't have.

MY MAIN BOX (DVR) HAS WORKED ON AND OFF FOR THE PAST YEAR AND A HALF OF MY ATT U VERSE SERVICE. THE ONLY REASON I AM WITH ATT IS BECAUSE OF THE RECORDING SPACE. WELL EVENTUALLY THE BOX DELETED ALL MY RECORDINGS. TO TOP IT OFF ATT SCHEDULED A TECH TO REPLACE MY BOX THAT NEVER SHOWED UP. THE RETENTION DEPARTMENT OFFERED ME A $10 CREDIT FOR 6 MONTHS...BIG WOOOP... THAT COVERS FOR ALL MY RECORDINGS BEING GONE...THE $200 PER MONT THAT I PAY FOR THE NON EXISTENT SERVICE AND MY LOST TIME AT WORK, WAITING FOR THE TECH THAT NEVER SHOED UP...I FELT INSULTED BY THE OFFER. SHE EVEN TOLD ME THAT SHE IS NOT RESPONSIBLE FOR THE TECH NOT SHOWING UP. I AM SOOOOO ANGRY I CANT EVEN PUT IT IN WORDS...

I have been an ATT U-verse customer for quite some time paying $125 a month for this service. Of late everyday at approximately 7p (EST) I encounter a service interruption that last sometimes as long as 1/2 hour. If I DVR a program I cannot view it later without having difficulty with the digital picture breaking up. I don't know if this is a result of bad outside connections or something deeper but I would like to see a resolution soon. $125 a month is too much to pay for lousy service.

People saying they were reps of AT&t banged on m;y door until some one answered after they had parked blocking my driveway. They were rude and foulmouthed. We are eating dinner with guests. When I called AT&T they said there was nothing I could do because I had not gotten the people's names! That was AFTER I went to the considerable trouble to navigate their ' we don't wayt to talk to you unless you are going to buy something' website to find a number to compain to.

Ordered Uverse on oct 23rd 2011

12th november installation day.

Tech came from ATT and dint get signal so i complaint to my leasing office tech.

got repaired on 16th November.

Recieved call from ATT on 19 th November saying ATT is coming for installation on same day at 3pm

No on SHOWED UP !

Called ATT, was on call for 3 hours and they said now no one can come as they dont work after 5 !

I waited for 4 hours at my place wasting my weekend !

Now, they scheduled me for 21st November, and guy comes at 1 pm and tries some stuff and goes to leasing office drops keys and goes home, Than a tech from My leasing comes in and verifies signal and it was fine.

I tried calling that tech from ATT and he dint receive my call, I called 10 TIMES !

I took half day OFF just get connection because ATT tech dint show up on Saturday 18th ...

I tried calling ATT service and was call for 4 hours, please check my account incase u dont trust, account is on my full name ...

Than I talked to 8 different people and eveytimr new story and than one supervisor tried to schedule it same day at 5pm

and he hung up ...

than I redialed and same story to 4 different people and they inform me that I have to take half day next day to get service so I loose $2000 by taking off half day 2 days ! I am not fool

For this cheap company ATT $98 service y should I pay $2000 ?

than they tried to schedule next friday that is afrer 25th November and cant help, they dotn work on long weekend, THEY DONT EVEN WORK IN NORMAL DAYS BTW !

Than finally after talking for 4 hours on call, I got a schedule date of DECEMBER 3rd i.e 45 days after order date

AND conclusion : NO MORE ATT, NO recommendation, WOrst company I have ever seen ...

I can give all proofs to prove this issue I am typing ...

Good lluck to ATT customers, dont go for it ...

worst service I have ever seen

We called AT&T on Oct 24 to set up U-Verse service in our new house. They said they could not set up an installation date before Nov 18! When pushed for a sooner date they suggested we call each day as they get cancellations 'all the time'. Disappointed but determined to try the service we waited. We called every day as suggested, waited to speak to a rep, requested an earlier appt, and never could get an earlier date.

On Nov 18, the day of installation, my husband takes the day off work to wait during the given window of arrival (11-1). By 1 when no one had yet to arrive he calls to be told they couldn't come and never had intention of calling. When he asked if he could reschedule they couldn't provide a date due to a mysterious 'service issue' they hadn't resolved.

Our complaint is to report the appalling customer service by AT&T U-Verse. We not only lost a month of service, we lost a day of wages, and a whole lot of respect for this company. The lack of response or willingness to rectify the situation will surely hurt their customer acquisition and retention (they lost us and all our friends!). However, the failure to live up to the agreement (installation date) and the absence of a call to give us notice in advance is inexcusable.

I was pressured into a online marketing campaign promissing 15 Leads a month for &600 a month. its been three months and have only recieved 3 calls related to my services and the remander 26 call or fron soliciters and non related. My contact pages or incorrect, i have requested changes to my campaign but was told that they know best cause the have marketing experts that handle this. I was lied to and milead my target area are incorrect. How can ii get out of this contract, my account is being mismaneged. Is there a class action lawsiut out there? How can one go about in filing one? Theres has to be some legal issue here, i told my rep that i am a new bussiness and cannot take any chances with advertising, he toid me that i had nothing to worry about that the service would generate me bussiness. He stated they use a special program that accurately projects how much bussiness i would recieve monthly. I have not made a dime from using their service and have been paying for it with money i dont have. I need help with this contract, i am a new business and cant afford to go under with a $600 a month payment that gets me no results.

this is my last email sent to my rep:

from
David De Leon [protected]@solartranzitions.com via gmail.com
to
[protected]@attinteractive.com
date
Fri, Nov 11, 2011 at 5:07 PM
subject
Solar Tranzitions add campaign
mailed-by
gmail.com
hide details Nov 11 (2 days ago)

Ryan I have been going over my performance account. I have gone over all call connections and have only identified 4 calls that were related to my specific services. My contact page for omaha has a vehicle picture that implies that i do automotive tinting. I have no idea how long this has been there, but im assuming its been there since the start of this program. this is a service that i do not offer in that area and could be the reason why some calls relate to this service. Supposedly changes have been made to the geo targeting but my online reports still state that my campaign is still targeting Omaha NE.
My keyword geo-modified group on my online report still has keywords for omaha, council bluffs and lincoln. I was told that changes have been made and that my keyword targets are for sioux city and sioux falls only.

A couple months ago i asked to have changes made to my keywords and contact page that would imply that i only offer commercial and residential window tinting and made complaints that it was my belief that not all keywords were active as described in my online reports file.
I no longer can afford to run this program i am a new business and was under the impression that this campaign would pay for itself which in my case it has not . I had requested a three or six month trail but was told it was not permitted.
I dont have the time to keep monitering this campaign to make sure that it is properly functioning as it is supposed to. I'm not getting results as promissed and will not be able to afford to continue making the monthly payments.
Im requesting to be relieved of my obligations due to mismanagement, misleading information reguarding projected results, and untimely manner in having corrections made to my account.
Please discontinue all campaigns, i will not be able to afford to make payments. I just dont have the capital to pay for a service that is not working. I feel that i may have been taken advantage of and am very unhappy with the performance with this capmaign.
By the time all the corrections and tweeking nesseccarry to get proper results, i will have invested a few thousand dallars. I really do not want to have to seek legal council regarding my situation.
thank you
David

Set up bundle with ATT uverse on there websight. Set up appt and 2 days before sced. appt. they sent someone out to my house for a pre-inspection. This Att employee was very nice and spent about an hour inspecting house- drove up the street- inspected pole- and said everything was go and to have a nice day. Day of install my wife sits and waits. After 1 hour past the sced. end time of install ( sced was from 9am thru 12) she calls ATT. The person she talks to tells her we cant install your uverse because you are too far from the box. They (ATT) contacted me in the first place about switching to Uverse. They (ATT) sent an employee out before install to pre-inspect. The person I talked to said that a manager was unavailable to speak with so I asked her to have one contact me. Still waiting on that phone call. Up untill the day of install I had full faith in ATT.now I have none.