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Airnex Communications
reviews & complaints

Airnex Communications
reviews & complaints

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8 complaints
3 resolved 5 unresolved
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F
4:23 pm EDT

Airnex Communications - long distance service

I would like to report this company for fraud. I've been on auto-pay with them where they would deduct the amount due from my bank account. Before they unexpectedly closed their business in last 2-3 months, they've stolen $1, 500 from my bank account. Because their # is now disconnected and their website is down, there is no way to get in contact with them. How do I go about reporting them for fraud in the State of California?

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B
12:39 am EDT

Airnex Communications - get charged for late fee, but actually paid on time

My Airnex A/C is 114874. I have received July statement showing late paid and get charges for $23.64 but actually I paid on 6/27 by using online website to make payment.
This month, I have tried many times to pay online but can't access the web page. I would like to cancel the service and please advise how to apply for the cancellation. I didn't make any long distance calls but every month the fee is $4.14 but this time Airnex just added late fee on my bill.

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A
1:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There is misinformation on the rates of in-state phone calls. The customer service is horrendous! I have to leave a voice message and then wait until I receive a call back on my phone line! I was put on HOLD three times and am being charged for the hold time. Customer service disregarded everything I mentioned. How is this company still in business??? Thi...

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Y
10:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want to cancel services with you ASAP, but cant reach yo for 7 days already ! The phone number, that you provide online or on my bill is not legitimate!!! Please call me ASAP at [protected]. My account number is 247643!!! My name is Yelena Kopisarova. I got a bill from Airnex Communications and trying to solve the issue, but can't rezch anybody, their phones are on position voicemail!!!

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C
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1) On or about Monday 7 May, 2018, Airnex sent me a bill via US Mail, due and payable on 12 May, 2018. 2) This bill contained a charge of $17.99 for "Long Distance Access and Usage." 3) According to the bill I received, the charges were for a call made from Washington, DC to a town in Maryland about 30 miles away from DC. The bill claimed he call was for a...

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S
8:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am done with this. So just recently, Airnex called my mothers cell phone number requesting us to pay around 60 dollars. Right now our whole family is using Verizon so we asked them what company they were. I asked them TEN times until they finally told me what company they were. They said we called New York and we were charged for that. Okay so around...

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R
10:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After more than a year of using the service, I checked one of my invoices and I noticed that the bill is fraud and the total is increased by about $15. I checked the invoice of the previous months that was available online and I saw the same fraud there. I contacted them, initially they said that this is one time error and they will deduct the amount from...

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L
6:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I stopped using Airnex communications since 2008, after having received several bills, that included Germany-which I've had never used.I've written them a letter, that I'm not going to use their services-never! Unexpectedly in October 2009 they sent me a bill as of $24.66 for calling Georgia, that I have no idea about. I've called them, spoke to assistant...

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Airnex Communications contacts

Phone number

+1 800 708 4884

Website

www.airnex.com
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