AT&T U - Verse — rebate scam
Lets see. I signed up for U-Verse back in July and it was installed 8/2/2008. I thought I was getting some great deals such as $200 cash back, as well as $25 for paperless billing. I might actually get a good product/service and not have to pay through the nose to get it. Well what in the hell was I thinking?
Stated here ... https://uma.att.com/assets/files/legal_disclaimer.html It says that I have to place the order online (which I did I still have the PDF files of the order), and then I have to have the service for 30 days to get the rebate. Well 30 days was 9/2/2008. I went online this past weekend to redeem my $200 and it had expired on the 16th. I guess they think giving you a 14 day window to redeem your rebate is a reasonable amount of time. But best of all THERE WERE NO INSTRUCTIONS INDICATING THAT I HAD TO DO THIS IN ORDER TO QUALIFY FOR AND RECEIVE MY REBATE !!! So how would the average customer know how to do this !?!?!?!??!? TOTALLY UNACCEPTABLE!
And As I sit here typing up this lovely complaint, I have been on hold with the AT&T CUSTOMER SERVICE (HA what a joke) LINE for 3 Hours Now. YES, I didnt stutter. On hold for 3 hours. I am so glad I didnt even have a chance to cancel comcast yet (as you can see by my email). I was hoping to call AT&T to get this matter resolved, but as I am finding out AT&Ts customer service doesnt exist. Im sure they are happy to take your $$ though. The longer I sit on hold, the more pissed I get and the more I think about that although Comcast costs more, Ive never had an issue like this before. At this point, the extra cost of Comcast cable definitley worth it when there is no BS involved.
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