AT&T
Reviews and Complaints

OK...I have been a customer with At&t Uverse for almost 2 yrs now. I have referred 3 different people. The first two people I referred, i incorrectly submitted the information so therefore i received no rewards. The third time i looked into this and set up everything correct. The rewards i was redeeming were from October 2009. It is now mid February 2010 and still nothing. I contacted them today since 3 weeks ago they said my rewards would be arriving by email. They denied my rewards i have been waiting for which was for all 3 services 5 months later. At&t Uverse rewards is a joke. Everyone who works for them is a stupid piece of ### that should be buried six feet under. I will never refer anyone to the Uverse service ever again. And when you sign up the price looks good...until they start jacking up the cost of everything. Moral of the story is...Don't go with At&t Uverse and if you do don't even hassle with the rewards. It will just piss you off.

I've had phone service with ATT&T for many many years with the same phone line and phone number. I also have internet service and cellular service as well with ATT&T... As long as i've had their service i've had the inside wire maint fee which is $7.50 /month... so with that insurance if that is what ATT&T calls it i've never ever had phone problems. I ordered another add'l phone line and paid the installation fee which is understandable...but i didn't purchase the inside wire maint insurance...so strangely because i don't have this maint fee they will come and troubleshoot this new add'l phone line for a charge of 85.00 on up per hour. Strange is it not that the phone line that has the insurance never has problems...but the phone line that doens't have the insurance cuts off on a monday morning just like that...To make this long story short...ATT&T purposely does this to you...they check on who has the insurance in your database and has your line purposely not work just so that they can make their money! so if anyone notices that you have two separate phones...one with insurance and one without...promise you att&t will tamper with the phone line without the insurance and will charge you...ATT&T is a rip off...

I was trying to get online registration code for last 4 days, every time I request registration code it tells me they will call me in 10 minutes, but they never did. I tried to talk with customer service and I did talk with 4 different people and all of them transferred me to other customer service representative. I still couldn't register online, and they transferred me to billing department. I certainly will change my internet provider.

I was sold a bundled package by AT&T uVerse representative over the phone on May 5, 2010. I went with voice, internet and cable bundled. I tehn find out the day they install it that I can watch only a single HD stream to my house which means that I cannot watch HD on more than one of the three HD TVs in my house. I cannot record more than one HD program at a time, and if I want to watch an HD show, IU cannot record another HD show. This is obvious not a solution for a house with three HD TV's.

The representative tells me "we told you that in our disclaimer" to which I stated that this was not relayed to me. Then on Sunday morning all services go completely out. Someone is coming out from 12-4 to fix it. At 1230pm, I am told by the tech that there is no signal to the hosue and someone else now must come out.

No further news. At 400pm, I call and they state that the tech is still working on it. At 730pm, I finally push to have the rep contact the dispatch office. Dispatch tells me that the tech put notes in the case that said "this customer should not have been set up with AT&T uVerse."

So I am really pissed now. AT&T has come to my house and told me they dont want me as a customer and will not fix things to put them back the way they were when this all began. A tech comes out today to switch things back and does NOTHING but remove the cable that AT&T installed. He tells me I haev to have Time Warner come and fix things that they screwed up!

So here are the facts:
1. AT&T knowingly sold me servcie that they have no intention of providing
2. AT&T went out and refused to fix problems, saying instead "this customer should not have had uVerse set up."
3. At no time has AT&T mad any attempt to call and discuss the issues at hand.
4. I was disconnected a total of twelve times over the weekend as I was talking with customer service representatives.

If they charge me even $.01 I am going to take them to court and sue them. I am so pissed right now that they have decided to walk all over me and provide NO SERVICE at every turn.

I will be sure to tell everyone about how AT&T is going to swindle you and trick you into buying a substandard product.

I hope someone reads this and it prevents AT&T from taking advantage of others.

Re: Deceptive Solicitation Practices

I was contacted by phone a solicitation to sign up with AT&T, DSL Internet Service for $24.99 a month on 3/15/210. The phone representative told me I would receive a $75 Visa card that would offset the cost of the modem. He said I would receive that card before the phone bill even came and that I could use that card against payment towards the bill.

After a month and long after the bill was received and paid, I never received the Visa card. I contacted AT&T on 05-03-2010, they said they did see me down for a rebate and the solicitor was wrong in telling me that I would get it before receiving the bill and that I could use it towards the bill.

The call was deceptive and maliciously wrong. I rec'd a bill for $168.00 that I could not afford to pay. I am sure I am not the only person that has been lied to in order to sale that service.

On top of that, I was not even able to get the internet service to work after setting up the equipment. I paid for a whole month and still was not able to use the service. You are afraid to call for help because they warn you if you ask for a technician to come out, it could cost you up to $100 an hour. After exhausting all possibilities, I called for help and it wind up not being my installation, the actual service did not even come to my home. The technician had to call in to the main "whatever" to activate service to my point and told me that I should be able to use it come that Monday evening.

Why can't I get bars in houstons bush airport? Why can't I get bars in houstons methodist hospital? Why when sitting in my home does my phone beep from time to time and when I look to see what is wrong it is telling me that there are no bars. We came to at&t for the roll over minuets but they are not to much good when you can't use them. When we had verizon we had better coverage than we do at at&t. We were on vacation not long ago and a voice mail was posted on our phone as being sent 2 days before it got to our phone. We will more than likely go back to verizon at contract time.

Where to start with AT&Ts services, UVERST TV + Internet.
Do not get tricked by slick salespeople in trying the products out for free in 30 days. As soon as the 30days are up they will charge you right away a month ahead of time on a pro rated scale, even though they promise you $150.00 in rewards this money will go straight back to them for your first month's bill.
1. Installation was supposed to be on 3/19/10 between 2-4pm, no one showed up the entire day even though I called them twice!
2. They finally showed up on 3/31/10 instead to install the goods, installation guy said the signal was weak but it should work...and it did for a while.
3.On windy rainy days, the tv reception breaks up the picture into little squares and freezes up.
4. if you are a serious Xbox live gamer, they promise you downloads of 15-25Mbs but in reality, the installation guy told me he had not seen anyone getting over 10Mbs. A lot of latency on the Modern Warfare 2 game, very frustrating
5. I cancelled the services, and I have to mail the stuff via UPS back to ATT myself
6. Service is crap and just a bad idea overall
7. do not get ATT Uverse + Internet

I received a reward card to cover my expense for breaking a contract to switch to AT&T. I used half o fthe car right away and waited until the last day before expiration to use the remainder. Unfortunately, the card (worth $43 by this time) was declined because it was expired (even though it didn't expire until one day later according to AT&T).

I called customer service and they initially said that it was my fault because

A. I used the card after expiration (I did not)
B. I didn't enter the expiration correctly (The declination came from an automated pay machine at a gas station and I wasn't asked for the expiration)
and finally,
C. I didn't call customer service immediately (I tried, they were closed)

I was finally offered a new card for the remainder of my reward which was appropriate in my mind. There were fees however totalling $17 for reissue. While $17 isn't a large amount of money, it is terrible policiy that the service agent couldn't waive this fee. I'm now remembering why I was reluctant to switch to AT&T in the first place.

I have a mentally ###ed older brother who we maintain next door. I pay his bills. According to ATT, he went online and subscribed for NetFlix Streaming on his phone account. He supposedly used my E-Mail address. The friendly ladies I talked to at ATT assured me that his online application was correct and generated from him. When I insisted that he cannot type, does not read well, does not have a computer, and does not know my E-Mail address, they were extremely gracious and kind and kept insisting that he did apply. I cancelled the feature and was told by a very friendly and courteous representative that it would take one to two months to get the refund. No refund was ever provided so I called again today. After I had given the very nice lady my name and info she immediately, without prompt, told me she saw the problem about my refund and it was because the previous very nice person failed to check the box which would have generated the payment. And she immediately corrected the problem and asked if there was anything else she could do to make my life even better. I demanded to talk to a supervisor who was also a very nice lady. She also concurred that my ###ed brothers application was received correctly and she didnt seem to have a problem with his ###ation. I told her I thought he got slammed wherein she claimed she didnt know what that meant. Now I have to wait again for my 1 to 2 months to equal 3 to 4 months to get the refund. It seems a shame that all the wonderful, kind, and helpful people at ATT have to work so hard to prop up a mindless company.

ATT Uverse is nothing like what they build themselves out to be. To not bore anyone with excessive details, the installation process was a nightmare. They initially came out in January and said they needed to work on the line. Three months passed by and I never heard back. Finally fed up with DirecTV I decided to take the plunge, what a mistake!

The installation could not be completed on the initial visit. They had to give me a temporary phone saying that it would take 4 days to convert my old number. After 7 days, I called and no one could figure out why it had not converted. They created a new order; 4 days later and still nothing they dispatched a technician. The tech was solid and got on the phone and finally spoke to the right person. The conversion was done on the phone and could have been done on the first day.

I was happy with the service for the first three weeks. On Monday a few days before the 1st month anniversary, the TV's froze. There is no customer service after 6pm, of course, I get home after that time. I called the tech support and they had me try to reboot the boxes for the next hour. No luck, I had to wait for a technician (visit #2). The tech arrived 1:30 after I was promised. He mentioned that all we had to do was reboot the modem while all the boxes were disconnected. Voila! All seemed well, until of course, I got back home that night at 7pm. TV's were once again frozen. This time I took matters into my own hands and rebooted the modem. TV's came back to life. I called it in anyway. The tech support said that certain codes had been changed and now everything would be ok.

That brings me to tonight. I came home a little after 7 and once again all TV's frozen. AFter speaking to a Tier 2 support person and going through the same exercise, we are now at service visit #3. I've given Uverse until tomorrow. IF it does not get fixed, this will be the shortest lived experiment and ATT is going to have everything yanked, including my cell and work lines.

Buyer beware, ATT Uverse too good to be true.

I have 2 complaints:

1) Uverse Voice mail will download my phone messages to Firefox (or IE8) upon request, and will attempt to open either Windows Media Player (or iTunes) upon media selection--BUT, it will not open the message an play it.
2) I called them twice and spent over six hours trying to fix the problem with 7 different people. I got many explanations about what the problem might be and a number of potential fixes. Depending upon who you talked to, I got goofiness ranging from them telling me to shut off basic security and firewall utilities to telling me that someone else may have hijacked mt account. Furthermore, the 7 people were all distracted--either they were doing their own "social media" thing, or trying to answer numerous help desk inquiries.

All-in-all I am very displeased with their troubleshooting and help processes and am about to switch services. In the meantime, I am going to change my contact information with my various service providers (that use my at&t email for contacting me) to something like Gmail, so that I am not tied to a particular provider. (I suggest that, for the sake of flexibility, everyone else do the same, so that they can switch ISPs with as few headaches as possible. No one should ever be trapped with a dependency on sloppy ISPs.)

I lost my phone April 20, 2010. I had been an att customer for 9 years and had never previously needed anything from them above standard service as I wasn't a complaining customer nor had I ever lost my phone or had issues to call them about. I didn't have a contract for a few years, but as I needed a more modern phone to travel to europe, I bit the bullet and bought a new phone 5 months prior thereby locking me into a new 2 year contract. I had purchased the Samsung Solstice. Upon losing my phone, the store I went to informed me that I couldn't get a new contract and therefore a cheap nice phone because I had just signed on 5 months ago and they only let you enter into new contracts upon the 6 month. My options were to either purchase a new phone to replace my lost one at full retail value ($250). I could purchase a go phone and use it until I was eligible for an upgrade to get a new nice phone...the cheapest go phone they had was $80 and it was crap and I wasn't eligible for an upgrade until July 2011. Or, I could purchase the go phone, come back in a month and say I lost it and be at my 6 month mark and then I could sign a new contract and get a reduced rate on a new nice phone equivalent to what I had before. The salesguy "helping" me informed me that the only reason I got a cheap phone in the first place was because I signed a contract. I informed him that I signed a contract for service, not for a cheap phone and that phones are loss leaders for their company and that is not how they were making their money. He looked at me like I was speaking a foreign language, clearly not understanding how his company operates. I asked him to work with me having been a client of theirs for 9 years. He couldn't, or wouldn't and didn't feel the need to get a manager involved. Instead, he let me walk over to the Tmobile store across the parking lot after I told him this is what I would do. At tmobile, I walked out of their store with their equivalent to the iphone, (it's the my touch and is awesome!) and a cheaper plan with better features than at ATT all for $75. They cut the price of the phone in half and charged me no activation fees. I told them my story when I walked into their store and asked them to give me the best deal they could to take me away from ATT after 9 years. Their customer service was excellent in the half hour I spent in their store.

What made matters worse was that when all was said and done, I had to go back to the ATT store to get my account number so tbmobile could port it. A different salesguy helped me when I went back. He'd been in the store earlier when I was there. He gave me the number and as I was walking out he said, "See ya", I just looked at him a little taken aback because his tone wasn't the nicest and said "See ya" back with a hard note of sarcasm in my tone. I was once told that it costs phone companies far more to get a new client than it does to retain an old client. Clearly they don't let their associates now this little tidbit. When I got that new contract 5 months ago with att, I went from paying $40/month to between $70-85 a month for services...with one fell swoop they lost that easy income. Yes, it cost me $155 to break my contract with ATT...but that's another story and in the end, is cheaper than all the other options they were giving me to replace my phone.

My wife works for a customer service business that has a contract with at&t. Although she was only trained for sales she is expected to provide customer service in regards to troubleshooting equipment issues. She and none of her co - workers were trained for that kind of service. Also they harass workers when they don't meet a sales quota and cheat workers out of commissions. They will call customers that these workers provide service for and if these customers don't say exactly that the service the customer service rep provided was "very satisfied, " that person loses that commission and is subject to disiplinary action, even if the customer says they were satisfied with the service. They also have lots of manditory overtime periods from time to time. The truth is at&t does not provide troubleshooting customer service directly, they use outsource businesses to do so, in order for them not to have to deal with any customers directly. I strongly urge people to call at&t and complain to them about this unethical practice! If you have a cell phone from that company, threaten to drop your service with them! Sprint and verizon provides better service in my opinion

The following is the true horror story of service by AT&T and a product of ATTUverse . I being the nice mother of a daughter who resides in a different state but not far away, decided it would be nice to present to my grandchildren internet service. I called their provider AT&T and asked them how to set up account for internet DSL. The nice and smart talking young man knew he had a 60+ grandma so told the old lady...Yes, Mame I will have the people to your daughter's home the next morning. By the way I forgot to mention the young man mentioned something called bundle...which I said oh yes...my husband already has a account for my daughter for telephone service...A bundle is what she needs said the nice young man...The old lady asked what will be the price...which was easy there would be a set up fee and a one time $50 fee and after that it will run you around $27+ a month. The old lady said WOW that is more than Windstream which is $17...but it is a different company...I will take it...a FEW weeks later the grandmother receives her first bill a total of $69.00, the bill arrived 5 days after the due date with the wrong name to the addressee...the old lady went to throw it away since it was not her, but she open it. After reading she realizes OOps something is wrong...she calls another nice young person (by the way her patience is great...45 minutes was the time it took for her to talk to a real person after saying yes..no...no...listening to awful music...etc...The old lady was told to pay the bill through a real person it will cost the $5 late fee and additional $5 because it is a real person...to pay by phone it will cost you the $5 late fee but you will have to call that 866 number and speak to the machine for another 15 minutes if you tell the machine the information it wants to. The grandmother says she wants the Uverse cancelled immediately in which the nice young man says I can do that but I will transfer you to the nice young lady and she says ..well transfer you to the nice young man..who says just take the equipment to the nearest UPS we have a contract and they will know what to do and tell them your account number...know...The grandmother gets the equipment and takes off work to go to the nearest UPS only to find out it was not a UPS Store their is a difference. Of course after another 20 minutes talking to a machine to get a human this is learned and because it is a plain UPS no way could they allow them to ship the equipment. Being efficient the UPS already has boxed up the equipment and grandma pays them $2.00 with apologies about the taking up 40 minutes of their time. Know grandma will have to get the guidance system put in the address and travel 42 miles to the UPS store because Uverse would not allow her to have UPS just mail the damn thing...Which remember she did not order in the first place...

pay $50.00 to get home phone services when they charge to my account the $50.00 also charge me for other $82.00 im get so mad ask to cancell all service they return $82.00 but other 50.00 never this happen on 10/03/09 so today day is 04/27/2010 and every time I call they sorry people works for this co. never get answer and because is so much time know they dont have any information, so please people don't give any bussines to att they are thift they still money to customers they are sorry company all over earth

More typical at&t nowadays: / url removed /

At&t has turned very, very corrupt
American telephone and telegraph is at&t. At&t took care of my great grandfather, my grandfather, my grandmother, and, in some part, my father. That means through payment of stock dividends. Saying all of the following, I am not a short. I get no pleasure in sharing this. I only share because every means of negotiation has led to snubs or no response at all from at&t. Here's the incident:
In 2002 or 2003, I switched to at&t to get their world net isp service. I also switched to at&t to get their long-distance and international long distance service. I had inquired about their service to a country overseas. Late in 2003, a salesman called and offered at&t service to that country for .23/minute to calls made to a cell; .18/minute to a landline. I accepted the salesman's offer.
When I received the bill, I immediately noticed that I was charged between 4.425/minute and 8.01/minute instead of .23/minute. I e-mailed at&t and a representative of the outfit e-mailed back to me saying that the charges were correct and no adjustments were warranted. I called customer service and the representative said she could immediately perceive what had happened. There had been a 'computer error' and she would credit me, no problem.
I went on vacation and when I returned, I discovered that, not only had my bills not been credited, but that at&t had cut my phone and internet access and referred my 'overdue' account to a collection agency! It should be strongly emphasized that at&t on 4 occasions had stolen $25 from my bank account when they had no right {i was in the right on disputed billings; they stupidly depend upon a computer like all large corporations} and two of the violations had occurred by this point in time. They illegally, wickedly and immorality store your debit card when they promise not to. I inquired around and eventually found a representative of the company, a mr. Justin williams. Told him what had happened. He looked in it, called me and e-mailed me and told me that the collection agency had been called off and that my account would be credited. I noticed a month or two later that the severe overcharges had been credited.

A month or two later, a salesman working for at&t called me and offered me a rate of .18/minute to a cell; .16/minute to a landline. I accepted the offer. Immediately I noticed the same occurence: I had been charged between 4.425/minute and 8.01/minute for calls to a cell. The same thing happened as I related in the previous paragraph; the rep right away said that she could tell that the 'computer had not been adjusted', and eventually my bill was credited before they cut my internet, e-mail, phone service and before referring my account to the wolves: an evil, lecherous, criminal, illegal, heinous, atrocious, filthy collection agency.

A month or two later, in july, 2004, a salesman with the firm called offering me .16/minute to a cell; .14/minute to a landline. I accepted the offer. He promised the new, reduced rate would be seen in my bill of september, 2004, as the 'cycle' ran from the 16th of the month to the 15th of the following month. That would seem correct as you pay to get on, then get billed roughly a month later for calls.

In december, 2004, I went on vacation. I sent at&t $400 extra as at&t used to be a good company and, out of loyalty for all they had done in the past for the buying public as well as the shareholders, I had been sending them money in advance, any way. I just happened to check to see how much credit I had on my bill since I was vacationing in the country I had been calling so did not need to make international long distance calls. Was I ever disturbed to see that at&t not only did not show nearly a 300.00 credit; at&t had billed me for nearly $300! The third time did not turn out to be a charm. At&t had cashed my check; charged me between 4.425 and 4.685 per call, cut my internet service and all my important e-mails were lost!

Very criminal: at&t, in the tradition of enron and arthur andersen, cuts your internet service, hence, all the vital e-mails are gone.In addition, I had worked out an arrangement in which I would pay 16.50 to have a message left to all callers while I was on vacation. It was understood that I would pay the fee and receive unlimited messages that could be left in return. Not only did my phone stop at only 12 messages, but at&t had attached other fees on top of the 16.50 and taxes! I was very angry that at&t had deceived me regardling the worthless service and the high bill for the worthless service {it was worthless to only get 12 calls taken: most of the slots were filled up by solicitors}.
At&t had committed fraud and had deceived. They docked my debit card 25.00 (Again and I never give any one permission to do such a violation to a person). At&t can't use the excuse of 'we didn't know e-mails could be lost'. Were that the case, just don't offer the fraudulent so-called service. That's as bad as a bank renting you a safe deposit box, then not allowing you access because there's a bank holiday: fdr.
Further, I saw more breaches of promise. Upon study of the fraud and overcharges on the part of at&t for long distance charges, fees, international long distance charges, I noticed that at&t had dishonestly raised my calls to the cell from the promised .16/minute to .22/minute. This was breach of promise. And, of course unjustifiable as costs keep going down for telecommunications companies doing international long distance service. Furthermore, no notice was mailed stating that rates would go up in 90 days or whenever. Then looked at the past bills and noticed that the promised .16/minute to a cell had never been implemen-ted. Observed that I was charged .21/minute for calls to a landline; .22/minute for calls to a cell phone beginning september, 2004. At&t is responsble; the company cannot say 'he was not an authorized representative. It had been stuck in to their computers as the reps had confirmed it the first two corrections of the fraudulent overcharges.

So I went through the cycle again: tried to get the fraud settled via e-mails and received rude responses. Then called the number and told the rep what had happened. This time the rep refused. So I asked for a supervisor. The supervisor said she would look in to it - no apologies nor offer to correct. I called back and another rep said the same and her supervisor said the same: no apologies nor offer to correct. So attempted to call mr. Williams again and a different middle level mgt spoke with me. He refused to help me and said the bill was right. All attempts to explain to him the situation, what had happened before and to reason with him failed. When I called back, again mr. Williams did not answer and a different guy in middle management told me he could not help me: my account had been referred to a collection agency.

So I called the attorney general.In some states, the attorney general offices need reformation.In my state, a recording came on saying to call a different number after I had gone to a lawyer. Out of loyalty to at&t, I still hoped the mobsters would be reasonable. I made a huge mistake. I wrote joliet, il, where the checks were being sent and explained everything to them. There were no responses, and bills kept coming. At&t sent more bills, adding interest when at&t owed me! In may, 2005, called the rep back and asked for copies of the bills. They said they were in archives! Already in archives! So it took 3 weeks or longer, but finally the copies were mailed. Most were included, but the december, 2005 bill {nov 16-dec 15}, where I had written a check for $400 was not.
I went to the "better business" bureau, then called the attorney general again. Still got the recording. I wrote, but no response. I then sent a bill to at&t demanding the firm pay me for what they owed as well as credit my account for a few months of internet access and phone service (Since important e-mails were lost and my e-mail address was lost when they irresponsibly cut my internet access and my international long distance and long distance had been cut: the pin# would not work and I would've been overcharged vastly yet again in any event). I wrote joliet, illinois, many times and received no response. I emailed at&t on their website and received no response.
Began receiving bills from a collection agency in california. I wrote them explaining what happened and demanded they rectify the situation. Result? More billings from the collection agency. I wrote the ceo (Don't know if mr. Stephenson was yet there) and on the envelope also addressed the director of customer relations, the director of public relations and the director of the international long distance dialing dept. No response. Then I made copies of all the bills, enclosed in a manila envelope and wrote addressing the envelope to some of the members on the bod. I've forgotten how I found some of the names; don't think it was value line. I also made a copy of my bank statement proving that at&t had cashed my check and that if at&t would pay me for the expense of getting the bank to make a copy of the front and back of the canceled check, I would fax that to them. No response from them, either.

I very nicely told at&t every time in my correspondence that I wanted to work something out with them - credit for the calls on future bills, a discount in the internet service, something. All efforts resulted in snubbing. They had taken me to a collection agency and they were through with me. What a deplorable way to treat the people who pay your salary! Customers like I are the lifeblood of their company.

I still have the bills that joliet, illinois sent to me. The state attorney, fcc have done nothing to force at&t to reimburse me. Such ingratitude! I was a loyal customer. From what i've been learning, at&t is doing to same unscrupulous duplicity and nastiness to other customers.In all my correspondence, I told at&t I am willing to work with them. Let's work something out - reimbursements, free internet for 3 months, discounts on long distance calls for a year, communicate with me, the buying public: something. I'm not going to go to a lawyer against at&t. All my pleadings with the firm were unanswered.

Necessary restitution now on the part of at&t:

- at&t has to award me damages because they went to a collection agency vs. Me. Collection agencies have to be banned until they cease and desist forever the presumption that you are guilty until you prove your innocence, but that's beyond the scope of this expose.
- at&t must restitute the 100.00 that they illegally, immorally and surreptitiously docked from my bank account by lying. I only authorize one-at-a-time debits. And at&t must award damages for the mental stress.
- at&t must pay for my time and the bank fees to reproduce the front and back of the check that I mailed to them on or about december 5, 2004.
- at&t has to pay for the valuable and vital e-mails that I lost or else pay a database repair co. To retrieve.
- the board of directors at at&t must go. They do not answer to the public that pays their salary. I have copies of my letters to them.
- at&t must pay my $300 back plus interest and penalty. This is large now; still no restitution from sodomite, abominable at&t.
- at&t has to pay the expense of restoring my credit, and, if necessary, pay the rent, deposit, etc, for as long as necessary if my application to an association, corporation or partnership for a place to live is denied.
- if at&t refuses to make restitution to its former customers that it bilked, defrauded, extorted - at&t is to be dissolved by congress, its assets sold and the proceeds used to pay the customers that they owe. Why congress? Because the regulatory agencies refuse to do their appointed job. They are to be banned and congressmen are to be held accountable to we, their constituents who elected them in to office.
- 'computer glitch' has worn out as an excuse. Surveys as long ago as 1998 have found that computers have resulted in a net loss in office time of 10%, not a gain of 500, 1000, 2000, 10000% or more as you might expect. At&t cannot say 'it was a computer error'. People's feelings are worth more than an idiotic, brain dead computer. But many companies apparently do not like to face reality, apparently.

Often times at&t won't come up when you type it in the search engine on / link removed / att will bring up a few that pertain to at&t. You have to type in "cingular wireless" or "american telephone and telegraph". Or, scroll to the bottom of their home page. Easier: click on the letter "b". Find at&t in the upper left corner and click on it. There are upward of 1800 exposes of at&t ripoffs and corruption, and the number grows every single week! Sometimes a day does not go by for weeks without a complaint.

At&t {american telephone and telegraph } no longer is the ma bell it used to be. By their fruits, ye shall know them. Matthew 7;16, 20. We all see the fruits of at&t now, a corporaton that has largely been taken over by sodomites and, like hate crime activists, feel that they are above the law! !

The better business bureau is dishonest and is bought! Those that are members give the "better business" bureau bribes. That's what the dues amount to. Those who want to check out at&t are denied by the "better business" bureau because the reports that the attorney general submitted have been purged! When you have sodomites guarding the child to protect him/her from molestation, you know what's going to transpire! Hence, those whom are members of the "better business" bureau and remain so will have their derogatory and disadvantageous records expunged from their records! Enron! Arthur andersen! Be sure to check out / link removed / donate to their cause as well as to mine. Thank you. / link removed / scroll to bottom where top rip-off links is. Click on "b" in the alphabet. Click on at&t. Easier to find this way: at&t will be 5th, 6th or 7th down in the farthest row to the left. 1802 complaints as of the end of april. Grows almost daily. / url removed/?Q1=all&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=search%21&q5=at%26t

To my dismay my daughter Susan was leaving for Europe. She had purchased an IPhone two months ago. When she called to inform them that she needed to make sure that she had service abroad..she was told..she didn't have the phone long enough to have automatic service! Imagin..you must have it for 90 days before its automatic. If you wanted...you could purchase a plan of 6.00 per month..and save 29 cents per minute. She figured well..not bad..then then proceeded to tell her she needed to fax over a copy of her Passport, driver's license and being she lived home..she needed to send a copy of her parents utility bill. She then said...how can I just make copies of my most valuable information and just fax it randomly to you..where is it going? who will have it? and of course they said..no go..no phone for you then in Europe.. Any suggestions if this is legal? This is insane..I am so angry that I want to put it on the news! thoughts?

I have had the worse experience with AT&T UVERSE customer service for the SECOND time. No one is willing to do their job. There are plenty of contact numbers listed all over the internet and ads, however, actually calling one of those numbers gets you nowhere except with a huge headache and an angry temper. I had a simple request, to have my cable burried. To have that problem taken care of required getting the run-around and being "transferred" to different departments for almost two hours. This is absolutely ridculous and insane for any customer to receive this kind of treatment. These people are highly UNtrained and "do not work well with others". Nor do they even seem to care what the customer has to go through to receive the proper help. This company is very unprofessional and unorganized. I thought switching to this service would be an A+ for me but I was very wrong. It has been a waste of my time as I have had numerous problems with my internet modem and for the first two weeks was only able to have working service for about two days. What a waste of money. Not worth it to me! Very frustrating! Poor management.

I am very unhappy with my uverse service billing, and telephone. Iwas told that I would be connected in august 12th 2009 and was not connected until sept 18th 2009. I have had billing problems since. When att came out to connect it was for a bundel phone, internet, and tv its been a nitemare. my bundle price shoud be 99.00 plus tax which was offered by the complaint line because of billing problems. my telephone was not bundels so I had 2 bills monthly I was paying for long distance and unlimited long distance and regular phone services $68.00 monthly $84.00 for uverse. att finaily reconnected my phone to bundles after 4 months. when att connected uverse to my flat screen tv on the wall they didnot connect the power cord correctly left the weight of the tv on the cord and we cannot watch it any more. I was told that I could get it fix and they would remburse me. I talk to 1800 complaint line and was offered premium channels and a extra box for 6 months free that was 2 months ago and my acct is still a nitemare my bill was $174.00 when I call back they still gave me a different price $140.00 and said they cannot give me $99.00 plus tax because thats the wrong rate. there is no communication with employees and no special notes are taken and you allways get a different person every phone call you fine youself trying to explain its bad I have had my cell phone with att/cingular for 16 years and my home phone for 17 years I hate I ever changed over to uverse. I am looking for other services. this is to much for me I cant injoy my services for staying on the phone with problems. thanks carolyn. Ist coastly and not worth the problems Iam having.

After it was verified that the line that had fallen across a main street into our neighborhood was a telephone line, we called AT&T. We were told "it is after service hours and would have to wait until the next business day". Again, we explained that the line was across a main street, 3 feet off the ground and he repeated, the service department is closed, it closes at 4:00 pm, it was 5:00pm. Us neighbors had to watch the line to avoid drivers having an accident. One bicyclist had to turn and drop after almost going though while we were on the phone trying to get to AT&T. Finally had to call 911 for help. No one from AT&T showed up until 10:00 am the next day!

Even in dangerous, not just unhappy situations, AT&T continues to show their lack of service or concern

Michelle.