Assurance Wireless review: Waiting for sim card for over a month 1

I called Assurance Wireless approximately three months ago to determine if I could buy my own phone and continue with Assurance. I was told yes.

I called approximately two months ago asking if I specifically purchased an unlocked SAMSUNG Galaxy A15 5G, would it be compatible with the Assurance network. I was told yes, and that I should call back when I received the phone.

After I received the SAMSUNG phone, I called Assurance to see what was needed to activate this phone. Was told I could use the Sim card from my current Assurance UMX phone. The UMX Sim card did not fit. I was told to cut off one corner to make it fit. The SAMSUNG phone with the UMX Sim card would not work. I was told a new Sim card would be sent to me.

I have called repeatedly since then in order to get a Sim card, being told many times that it would be sent.

Approximately 10-14 days ago I was told again that they would send a Sim card to fit my SAMSUNG phone. Got an email on Feb. 28 stating that I would receive it in "two days". The tracking number and carrier provided in their email were incorrect which required me to once again call Assurance. I was then told the carrier was USPS not UPS as indicated in the email.

The package finally arrived today March 5. But instead of getting a Sim card I received a "BLU smartphones STUDIO MINI", a phone I certainly did not request nor want.

I have called today to speak with a supervisor, requesting a call back after waiting on the line over 30 minutes. No call back. After over 2 1/2 hours waiting for a call back which never came, I called again, was told I was being transferred to a supervisor. After about 25 minutes a "questionnaire" came on, only then to be told by recorded message that they were closed for the day.

I now have my SAMSUNG Galaxy A15 5G phone which cannot be used without the proper Sim card, nor can I return it to the seller because it is beyond 30 days since I purchased it.