Almost a year ago I purchased from the Assurance website a Samsung Galaxy A10e cellphone. A few months ago, it sustained water damage. Because it was still covered under a warrantee, I was eligible to have a replacement phone sent to me. Unfortunately, there was quite a delay in getting the phone because it was on BACKORDER. I was also sent a phone of less quality than the previous one I had PURCHASED. Within just a few weeks the Schok Volt SV55 Model SV55216 stopped functioning while connected to its charging cord! I Googled the phone and found only a single ad at eBay selling it for 39.95. It was not even fully charged when it ceased to function. I called customer service only to struggle with the deplorable condition of their phone connection on calls to more than one Assurance agent. Adding to my frustration, they frequently placed me on hold. After all that, they ended up sending me the exact same cellphone with a prepaid envelope to send back the Schok Volt which had no damage whatsoever. After a few short weeks the new Schok Volt completely stopped functioning while I was on a phone call! When I called Assurance from a different phone, I had to call more than once just to get through. After identifying myself with their poor excuse for a voice recognition system, the agent I finally reached asked me for even more information to identify me and to access my account! I was instructed to attempt to change the battery of the cellphone. I already knew that the battery was not REMOVABLE and had a warning that any attempt to remove it could result in injury as well as to void the warrantee. I had to inform the agent of this because he obviously did not know which model phone I had in my possession. I stated that if they intended to send me the same lousy phone that had failed twice, I would find a way of filing my complaint with the appropriate agency overseeing their performance as a company under contract with the Federal Government to provide this service. I was connected to a supervisor who then asked for the same information I had already been asked to provide in order to access my account. I was assured that priority would be assigned to my replacement order and that I was not going to be sent the same model phone. This will be the third phone I am now forced to wait for, who-knows-how-long!