Aspen Dental’s earns a 1.5-star rating from 16 reviews and 1646 complaints, showing that the majority of patients are dissatisfied with dental care.
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Over charging
Aspen always asks for payment upfront. I had a tooth pulled and two weeks later I had my teeth cleaned. Both of these were scheduled at the same time, and I paid for them both at the same time in the amount of 147.00. 3 weeks later I get a bill and it shows I owe 136.20, And then I get my dental statement from my insurance, and I truly only had to pay 53.00...
Read full review of Aspen DentalLoose partials, and now a bill for x rays they didn't file
When our local Office opened I went to them. I was told I need upper and lower partials. I agreed. I paid up front on my Care Credit and they were to file to file my Insurance Company for them. This was all most 5 years ago or 6. My Insurance Company informed me last year they never filed it. All this time I am going for regular checkups they are smiling...
Dental services
I have contacted and talked to numerous people about this but it seems to keep getting overlooked. These charges ALL OF THEM are not suppose to be charged because the dental work NEVER got done I still have absent teeth that I am charged for aspen dental work that never happened! They charged me before I got the procedures done. Ive talked to someone from...
Read full review of Aspen DentalDec.18 2023 I was ripped off by aspen
Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.
Sincerely,
Kathleen Prior [protected]
Claimed loss: $360
Desired outcome: get my money back
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Dentures
My adventure with Aspen Dental started in 2022. I have full dentures in which I received from a different dentist office in Dallas Tx (Lancaster Family Dental), My dentures were made to fit and look like my old teeth prior to removal of teeth and put in immediate dentures in 2018. In 2022 I had a tooth from the denture to come out. I made an appointment...
Read full review of Aspen DentalDental work
I took my son for tooth pain they did some x rays and said he needed a root canal but would need to send me to an office an hour away because they couldn’t do it at the current office. They also said he would need some deep cleaning over several appointments. We applied for care credit at which time they charged me for the root canal and future deep...
Read full review of Aspen DentalFull bottom dental implant
I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she...
Read full review of Aspen DentalDentures
This concerns the Aspen dental located at 3425 Erie Blvd East, Syracuse N.Y. I bought the top of the line dentures just short of 7 years ago. I had lost between 35-40lbs and my dentures were falling out every time I talked, tried adhesive but not what I had to do when they were first fitted. So I called Aspen located at said address,talk to person answering...
Read full review of Aspen DentalTerrible service, bait & switch. Paid for invisaligns & 4 retainers.
WORST EXPERIENCE I HAVE EVER HAD! And I'm not EVEN going to get into my wife's experience with Aspen! We saved up to buy the Invisalign's for us both. I wish I could attach my call log here. But NO communication or follow up at all from Aspen Office. I had to make 16 Calls out to the Delaware location myself to follow thru on the stages & process. 2 Missed...
Read full review of Aspen Dentalbilling
After 8 months I received a bill from Defiance Ohio. I called them and they said they are not responsible for billing. I have called every number I can find about Aspen and was on hold till my arm fell asleep. So here I go again Earlier this week 2/25 I received a bill for services that were for 6/2/2023. This is the first I had heard of it. Aspen is always good about doing things without my knowledge or permission. This must of been one of those things so bill me 8 months later and expect to pay.
Claimed loss: $139.00
Desired outcome: I feel I should not have to pay for something 8months old when I have never heard of this before
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Loose fitting dentures
I went to Aspen Dental worst experience I ever had at a dental office I got a set of dentures made first time I went back in there they had to remake the top plate so I waited while they remade it when I got it had very little suction on roof of the mouth bottoms so loose turn 3/16th on my gum in my mouth tried to eat with them bit in to a piece of meat...
Read full review of Aspen DentalFixing problems
Its been a while since I have wore my teeth each time I go back tell them my complaints they do a little adjustment and expect it to be fixed. My top plate is made lopsided the one side dosen't go over my gum and everything I eat or drink washed the plate loose, when I told them this they said there is nothing they can do about it. Also I had implants for...
Read full review of Aspen DentalImplant denture on bottom.
Joanna Samford 14 executive dr jasper tn [protected] I paid 21,000 for my surgery. I paid 2500 for the denture. My purchase made Dec. 2019. my surgery was done mar or may of 2020.. After 7 months of healing a denture was made. It did not fit would not stay in.After 20 or so visits,teeth still will not stay in. Aspen made me another one which took...
Read full review of Aspen DentalJessie Handley Dentures Not completed
Aspen Dental, 8440 Blanding Blvd, Jacksonville, Florida 32244, Kelsee Rhoden Office manager. [protected], My wife Jessie Handley (69 years of age) and I, Jack Handley cannot get her Dentures completed Because they have not Contacted us back for an appointment since the begining of the year. we have called numerous times and no call back. No...
Read full review of Aspen DentalExtraction and implant
In fall of 2022 I went to aspen dental to get an extraction and implant. I had a $1500 quote from other dentist one hour drive away. Aspen quoted me at $1021.77 after insurance for complete implant a to z. After 9 months the implant was completed and I asked on the way out if I owed anything and they said I was all set everything was prepaid. On 2/16/24 the...
Read full review of Aspen DentalDentist and office rude and unethical
The worst experience imaginable. I’ve had several friends and family warn me about Aspen Dental, 4001 Denny Avenue, Pascagoula, MS, but nothing could have prepared me for the series of lies and corruption from the administrative staff to the dentist himself. I checked in early with two admin assistants who were immediately cold, unprofessional...
Read full review of Aspen DentalHipaa violation for medical records
I requested my full dental records going back to 2021 in September 12th 2023 through email to the office manager Nikki Bloom she sent me a release form to fill out and send back which I stated I wanted paper copies MAILED to me. She was very helpful at first told me it should only take a couple weeks, then she told me she put my old address on accident even...
Read full review of Aspen DentalManagement comment about me
I have worked MANY successful days as a Locums Temp throughout the Aspen Offices in Alabama. One is particular is the one in Foley, Al that is minutes form my home. My Temp agency has notified me of a need for a dentist there and even though I am a VERY highly trained dentist and minutes form this office I have been declined. I live so close that there i...
Read full review of Aspen DentalFinance service
Location; 4131 Fort Campbell Blvd, Hopkinsville , KY 42240 pH# [protected] OPT 2.
On 01/17/2024 I spoke with Mrs. Taylor McLaughlin Finance manager at the office. She informed me that the schedule extraction with Dr Crist can not proceed until i pay up front $1700.00 . I empty my savings account and gave her cash money of the full amount. I ask for a receipt and never received one. I had the dental procedure done that evening . My dental insurance with Humanna informed me by phone that they sent the clinic two checks $135. and $270. for 3 extractions done by Dr. Crist up to 2/5/2024. I told this to Humanna representative on 02/16/2024 that afternoon. The representative stated possibly looks suspicious and i need to get in contact with Aspen corporate authorities ASAP.
Claimed loss: $1700.00 cash
Desired outcome: Refund cash
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incompetence in scheduling
I have never seen a office that is so messed up as this one, I called and made an appointment for a filling that fell out just a simple surface filling, I was given an appointment for 3 weeks later, when I got there they had me down for an emergency visit and was going to take exrays to find where the abcess was, I told them I did not have an abcess only needed a surface filling replaced and they told me I would have to come back April the first for filling, this is the most incompetent thing I have ever heard, by then the tooth will probably be bad and need extracted, never did see the dentist. I love Dr, Graham but the office people are so incompetent. If this tooth rots in the next 7 weeks I will be talking to an lawyer. Crazy!
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 65 65 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Aspen Dental contacts
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