Aspen Dental
Reviews and Complaints

On April 19, 2023 my husband, Jeffry Perkins date of birth 4/13/1970, had a toothache went to the Aspen dental in Ocean Township New Jersey. He was on a travel nurse assignment at the time and had insurance through Allied. On April 19 he agreed to a prepaid package to get dentures and he paid $2000 out of his own pocket towards the total of $2725 that would be his responsibility. All follow up appointments were canceled due to your system being hacked. He never had any other services done other than the first day initial assessment, and he had a wax mold made not even a scaling. Due to the computers being down, being hacked and issues that were going on with Aspen dental, he was unable to have the services performed, never even got the tooth removed, before he left New Jersey on May 11. When we arrived back in Texarkana Texas, he went to the local aspen dental thinking a prepaid package would just transfer however, since his insurance was no longer good the prepaid package was invalid and it would be over $7000. This was unaffordable and he requested a refund. He was given $900 back. The insurance was only billed for $308. Where is the remainder of his $2000 paid out of our personal money? I know you have had a lot of problems within the company but I would appreciate you taking care of this as soon as possible to avoid any further action on our part. He was very cooperative and in spite of the fact that he still has the toothache to this day he was never rude or unkind to the staff. Nor were they to him. The employees were very apologetic. however; at least another $700 or $800 should be forthcoming as a refund to him. There is no way the initial visit and 1 wax mold fitting cost $1100 and that's how much we are currently out-of-pocket. Your timely attention to this matter would be greatly appreciated! I have attached his initial agreement from April 19 and the statement from the insurance company for what was billed. There is no reason we should be out of pocket $1100 when the insurance paid and he was never given any of the other services that were part of the package.

On July 25, 2023 I had all of my teeth extracted by Aspen Dental in Portage Michigan. This was done at 2PM. I did not have any Preoperative instructions. I had eaten and I had to have anesthesia due to bone shaving! My wife tried to have everything rescheduled but they refused. They immediately charged my Credit Card nearly $4500.00. I have excellent insurance through Delta that they have never billed! They close at 4PM so they shoved me out the door bleeding profusely still! I could not put the dentures they made me in due to the bleeding! I kept guaze in my mouth tight all night, but the bleeding did not stop. At 5AM, I got up went to the bathroom and had bloody loose stools, vomited blood, and passed out over my toilet. My wife brought me to by screaming my name. I was clammy, freezing, shaking and still vomiting a lot of blood. My back and chest hurt now from where I fell. My wife called 911. I was taken via Ambulance to our local ER. I was in shock and had 2 broken ribs now and a pneumothorax. I now have hemopneumothorax and am still under care. I was transferred from there via ambulance to our larger area Trauma Care Unit where I was admitted. My hemoglobin and hematocrit were seriously low! The dentist never called to check on me knowing they released me bleeding profusely. They also never advised my wife prescriptions had been called in to our pharmacy which is 25 miles from our home! I had been sedated, I didn't know! They did not obtain a medical history from me prior to extracting my teeth! I take 81mgs of aspirin daily and have for years per my doctor. I am on 2 other medications. They still don't know what! They only wanted money. The teeth do not fit! I cannot wear them. I can't eat! Theyl will not take them back even with the return warranty! I am disgusted! I want a lawyer! I have filed grievances with my credit card company and Delta Dental!

I went in for a gum swelling issue. I was told I had two loose teeth they would pull and replace. I told them not to do anything that was not covered my insurance. They extracted two teeth in the front. Then when I went into get my permanent partial, I was told my insurnace would not pay. Now I am missing two front teeth. I have had to cancel dinners and other meetings because I am too embarrassed to be seen by anyone. I have contacted an attorney and this matter will be handled legally if not handled by the dental company. I am out of the medication I need for my gums and they will not give me a refill on that either. I am in worst shape since I went there than I was before, and I regret ever going there. I would not recommend them to anyone.

Who ever owns this company is a scum ball stealing money from people not giving them what they paid for but not these people I made an appointment two weeks ago got X-rays done and was explained two different things I just saw them today again now they me they don't have an aro Dr on their staff but yet they knew that on. my folirst visit then they try to tell. me my insurance wouldnt cover it surprise wrong andwer I knew before I wemt in I had insurance to cpver everything im filing a complaint against them forst thing in the am they are rip offs and im telling everyone everywhere stsy the hell awy ftom them dont even get me started on the secretaries or staff treat people I almost said something to the one today but ill talk to an attorney first these people need to be treated the way they treat others

Broke a tooth on Friday 7/29/23 called to have remnants removed and would you know can’t do anything till 7/31/23 @3:00 pm. Go to appointment spent 3 hours of paperwork and poking around and looking by this time it 6:00 pm and when I ask about removing the tooth. I was told and I quote There’s no time to do that today. You’ll have to comeback Aug 12th. So in my book your Emergency walk in is false advertising on your part as I’m still in pain and the tooth is still hurting.

I went to the Valparaiso, Ind office and spent $4600.00 on my bridge. I have the ability to get reimbursed for some of my expenses. In order to do that I need an itemized bill for my services on 4-20 and 5-15-23. The office cannot give me this because your irresponsible computer geeks cant fix their problems. I live on a fixed income and want this receipt ASAP!

Betty Buck

dob 1-16-55

Email address: [protected]@yahoo.com

June 9 2023. Started pulling off 8 teeth. Full dentures put in Lowers were terribly made. Didn’t fit at all. Could see lower rim when mouth opened Another mold made. It too didn’t fit as well as wax imprint. 7 weeks I still have no bottom dentures Have traveled 120 miles round trip at least three times a week to get dentures to fix Have had 4 molds made, four wax fittings Last fitting wont even my dentures I want reimbursement for all the time and travel I’ve done? I will NOT recommend anything at Aspen Dental

Patient account # 3471939

I called Aspen Dental on 6/15/23 indicating that I was having mastectomy on 6/16/23 and that with treatment I will not be able to get my dentures for at least a year or longer. I asked that a refund be sent to me via check for $1100.00 for I will be out of work and have a family to feed. I also explained that the bank card that the payment was made from is invalid due to a few months prior my ban found a fraudulent charge and cancelling my card and issued me another one. I have called the office several times and was told to wait. I called the corporate office on 7/19/23 and she told me that things were moving along and the last update that she had was on 7/7/23 and that it would go back on my card. I explained that I needed a check mailed. She said that if it bounces back then they will issue a check. This will delay my refund even more. I am requesting my refund via check by issued asap for I still can't work and need to survive, it has already been over a month. Please help me!