Aspen Dental
Reviews and Complaints

On Nov15 I had an appointment at 9:30 for dental work at Aspen Dental in Danville, Virginia. Everyone was friendly and professional except for the dentist Dr. Roseman. She was extremely rude and condescending. I will not be back because of her. I was not charged for the visit because of my complaint about her behavior. I am just letting you know what type of person you have working for you at Aspen Dental.

Went to Athens Tn Aspen Dental to have replacement dentures made the beginning of September. I was excited thinking I'd have some input as to the final results. Nope! Everything was going quite smoothly through the 5-6 visits. They brought in wax blocks for my mouth, scratched the center of each for tooth placement. I was excited thinking next would be the wax try in. Nope, next visit they had dentures already made and said here you go. There is no way I would of agreed to how these look. One top side is pushed in toward my tongue. There is a very short front wall, when I laugh hard my top lip sets on the top front and I'm afraid it will pull it loose. There is no bulk on the bottom teeth. With them in it still looks like I have no teeth. I figured I'd try them for a while, thinking maybe it was just the newness. They feel grainy or chalky, even after I just clean them. And it seems to be putting a coating on my tongue like something is leeching out of them. Food just tastes blah also.

After a month I went back in, she ground out the roof so the teeth aren't sitting on my tongue, Bottoms all they would say is how fine and natural they looked. I told her I felt like a bird with a big top beak covering the little bottom beak. She said, but we've already made these. I said, without a wax try in. She informed me marking the centers was the wax try in. So I was talked into trying them a little longer.

Went to Aspen for new dentures in Nov. 2021. They did the impression, and the dentures were made, took 2 weeks to get them. When I tried the dentures, they were way too big. They attempted makeing adjustments. After numorius visits, still not fixed. They then made another denture, this time, also way too big, and the teeth were short. After more vists, 4 or 5, they made another denture, this time digital, Way too big again, could not make correct adjustments. Also a tooth cracked. So, another denture was made. This one was way too big, with a huge overbite. I was then told that the warranty had run out. So, to replace them again I needed to purchase a new pair. I already paid for them, not paying again when they can't fix the ones I had. They would not start the warranty after each denture. Although, when I went the first, second, third and forth time I was told the warranty started with each one. They now say I was misinformed, they now have a new office manager, and she won't make it right. They should honour the agreement I got when this started. Called the Customer service, was told the complaint would be sent to the higher up, 2 times. About 2 months and still no response from anyone. I am on limited income and can't afford to pay again. I want my money back so I can go elsewhere for dentures. My gums are in bad shape now from misfitted denture. I can only eat soft foods, because the dentures fall out. Also this denture now has 2 cracked teeth. Please help.

Thank you.

On Oct 31 after taking 3 different antibiotics Clindamycin, Azithromycin, and Cephalexin, I was still in pain. So Dr. Alpert told me that I would have to have emergency oral surgery on that Wednesday. I went in Wednesday morning they put me under pulled my teeth didn't give me a chance to wake up from the Anastasia, lifted me up threw my dentures in my mouth, didn't even fit them in. Threw me in the wheelchair and then outside my husbands truck. Total of 28 minutes from the time in to the time out. I was still disoriented when I got home. After recovering with my friend caring for me I decided to try these dentures.. They had an 1/2 inch over bite. What the heck these are not my teeth is what I am yelling at my friend... She told to make copies of my pictures and she was taking me back. I have never had an overbite especially 1/2 inch one. After shaving them down I told them they are rubbing on my gums they wanted me to wait 5 days until they redid an impression in the meantime due to my job I had to wear these dentures dealing with the pain of the rubbing and the overbite. On Nov 7 the redid the impression and on Nov9 they did a wax fitting of the teeth to see if it was going to work. I explained to them it still has to much of an overbite. Dr. Alpert proceeded to tell me that is the best they can do, if I don't like it he will give my money back but I would have to render the dentures (leaving me with no teeth) and I can seek treatment somewhere else. I went back on the 10th to get these new dentures that were suppose to be based of the wax fitting and low and behold we are back to 1/2 overbite. They shaved these one's down, now I am dealing with my dry chapped lips my tongue doesn't fit over my teeth to even moistion my lips, I tried eating my teeth sound like a horse clopping, I can't rest my lips closed, my friends are telling my teeth hang to low and with that overbite, I close my mouth, barely reach my lips with my tongue, soars on my gums and a dentist to tell me to deal with it. I paid cash for this deal with it service, cash I didn't really have. I never once used any state assistance. And I have to deal with it. Deal with never being able to go out to dinners with friends, deal with never having a social life, deal with never smiling again.

It took my (disabled vet) hubby and I 3 yrs to save for me a set of dentures. Not being able to afford a set made not having teeth easier to adjust to. We found a surgeon that donated the surgery to remove the last 16 teeth. Dentures were and to this day are my dream.

Once we had saved enough to afford dentures I called Aspen for a quote and a run down. What I was told on the phone was far from what actually happened in the office.

I was charged Alot double. There was no one day situation. Nor the week I was then promised. It was actually much much much longer. I was made fun of from the moment I walked in. These techs and there manager what literally make jokes just outside my room. I was not give the opportunity to choose the color of teeth. I was not given a temporary set. My calls where ignored. My messages were ignored.

When the day came to get the dentures I was left waiting until the place was closed before getting them. When I questioned the color I was laughed at. Jokes were made about me drinking coffee and smoking and that's the reason for the coloring choice they made. These dentures are so thick in the top front. There are others spots so thin you can see through it. There are little white spots on them. I was refused a remake. I was refused a refund. I was pretty a gift card that never came. I was told I would adjust. I've been refused any adjustments. I have places that cut my gums on the top and the bottom literally comes out even with the best product.

Jokes were made about how small my mouth is and how huge the dentures are. The tech that made them was new and in training.

My whole experience there was humiliation and shame.

I can now say I have dentures. A very expensive paper weight. My hubby just got his last cancer treatment

43rd. While I should be taking pictures of our last memories with him, I will not be in the pictures. I have not ever been more embarrassed about my appearance. I wish not I had just used the money on him. I was fine without teeth while they weren't an option.

Now not so much.

In closing I encourage you to go to a different location or a different kind of business for dentures.

As for me I just want what I way promised and paid for.

A cap came out during cleaning and they told there are some cavities under that crown which needs to be fixed and then it would a new crown as old crown won’t fit

After few weeks it came off just like that and when I went to fix that ,they said they cannot save the teeth and have to get a implant there with a huge cost

Had a second opinion and they said the tooth was grinded way too much for any crown to hold and they have to take the tooth out now .

It will cost me a lot to do additional things on it now and I have already spend a lot

I started the process of having my teeth pulled and getting dentures in 2018. My temporary set were amazing! I left the office after just getting 6 or 7 teeth pulled and went to work third shift no problem. When I went back to get my permanent set, I did not like them. First of all, they sit crooked in my mouth. I went back 3 times to get this corrected but never was. I wore my temporary set as long as I could which ended up being about 3 years give or take a few months. When I broke the tooth from the front of my temporary set, I was forced to wear the permanent set & I still despise them. You can see how crooked they are just by looking at them when I smile. I tried to get them to correct this at Muncie Office but with no success. Now my dad had his teeth done at Aspen, all teeth pulled and a full set of dentures that hurt his mouth. He couldn't eat for a few months because of how bad they didn't fit. He finally just went to another dentist who found a TOOTH still in his gums. That dentist fixed my dad's mouth and relined his dentures. Now he is satisfied. Aspen told him his dentures and mouth were fine! This brought back my frustration with Aspen! My dentures are under warranty, and I want a new pair that fit straight and going through the Muncie office got me nowhere. Signed [protected]@gmail.com

filed complaint week ago no response I purchased upper plate several years ago plate never has fit went back several times whih no results now a peice broke off cutting my mouth Im 77yr old vetran paid a fourtune for them life time guarentee so get off your [censored] and do something carl sheets 7999 orchard dr michigan city in. email sheets [protected]@ comcast.net

I came to Aspen dental with a full upper denture and a partial lower denture. On 9/25/15, I purchased the "Classic" set of dentures. I paid $2523.20 which included: 8 extractions/lower immediate classic denture and Hard Reline, upper classic replacement denture. I went in weekly for adjustments. Finally, after 17 months of trying to fit me, I tried to file a case with the BBB. However, the BBB said that I had one year to file. By this time, I'm just fed up with AspenDental. I had surgery on 11/8/16 for a total colectomy.This means that I have no large intestine. My waste comes out through the small intestine into a bag on my abdomen.This is called an Ileostomy. The most important thing living with a bag is to chew, chew and chew foods to prevent blockages and to increase absorption of nutrients. My diet is very limited but I can't chew much of anything without food getting under my denture. It feels like chewing pebbles. On 7/12/17, I agreed to upgrade to "Comfylyte" dentures, which costs an additional $840. Now I'm hopeful that I'll be able to chew and eat more. With my adjustment requests, Apen started to deny me. I was told by the office manager, Chris, that an alignment wouldn't help me. You know your company's statement,"We're Not Happy Unless You Are." I've never been satisfied with Aspen Dental. Patients need to be treated with compassion and respect. As for me, I need to be able to chew foods. Is that really too much to ask?

I have been trying for weeks to schedule a simple appointment for a new upper denture. My first visit was okay but the office manager refused the explanation of benefits from my Dental insurance company. She spoke with them but still required something in writing. Nothing else was done until I contacted my insurance company. They faxed the pre authorization yet I've still had to call the office manager over and over to get this resolved. As of today she has yet to contact me.

Needless to say I will find another dentist.

Hi,

Today, November 24, 2022, will be my fourth appointment for having a crown (the same one) installed for the fourth time. Two weeks ago the crown that was installed fell off in my mouth that same evening. That one didn't even hold for 24 hours. If you look in my records, you will see that each time that the crown has been re-ordered/re-made it has been a two- or three-week time between the appointment for me to return to have it installed. Each of those times I've had to eat limited foods, eat on one side, chew in a special way and endure pain because of my tooth/area being sensitive.

The appointment I had two weeks ago I was even given Fixodent and told "use this just in case it comes off again, you can use this to put it back on". I was appalled at being given that information. That was unprofessional and made me feel less than as a patient because obviously it was expected that the crown wouldn't hold. Moreover, my tooth has been filed down each time so "the crown will fit properly". Obviously, the way the scan or whatever is being done for the lab to remake each crown isn't working.

Each time I've lost a crown I've called and left messages stating what happened and to try to make an appointment and no one EVER called me back. However, I've gotten four calls in the last three weeks about paying my

$110 ( or whatever it is) balance. In fact, I explained to the lady on the phone when she called me two weeks ago that she shouldn't be calling me asking me to pay for a service I hadn't even received yet. That conversation happened because she called for a payment two days before my appointment for my cleaning. Additionally, I stated that I have two insurances (my employer and my husbands) and asked had those companies been billed yet, in lieu of her asking me for a payment. Her answer was, "oh, I don't know".

I'm very unhappy with all of the services I've received EXCEPT for the cleanings. I will not return after today and I plan to complain to the BBB and other entities as appropriate because NO ONE has ever tried to effectively resolve the issue with ensuring that I get a crown that will be a proper fit and installed properly. I feel like a guinea pig and there is no regard for my feelings as a patient.

Regards,

LaTricia Morgan

[protected]

davis_latricia @ymail.com

Had an appointment for 8:15 in the morning.After an hour still didn't see the doctor ,so I decided to get my money back and leave

Had they given me a reason becouse the doctor was late in seeing me,probably I would have stayed.

I understand sometimes things don't go the right way,and maybe the doctor had some unforseen problems with a patient,but they need to inform the person who is waiting .

Treat your patients like persons not objects.

I booked an appt for severe tooth pain and was told I could be taken care that same day as my regular dentist was closed. They did extensive x-rays, told me what treatment was needed (2 fillings) and refused to treat because it was too close to closing time. I had given all my insurance info so I am sure Aspen will expect to collect payment even though they offered NO TREATMENT at all for my pain. Why would they even book the appt. It was never suggested that I might not be treated when seen. I feel like I was completely scammed!

August 29, 2022. Appointment for a cleaning.

They charged me for a cleaning. I asked what that covered. Oh a procedure for your gums.

OK, I only have 10 real teeth!

The doctor was not prepared to begin the "procedure" She had to crawl around the floor to plug in the machines, then set up the items needed. After about 10 minutes she started on me. Slooooly put some sort of stuff on my right gumes, then left the office. I was waiting for her to drain saliva, but got up and spit on tissues that were in the office. When she finally returned she removed the stuff on the right side, and told me to come back next week! WHAT! I paid $800.00 for this and no one said anything about two trips! I'm here now and want it finished. She went out and asked someone if it was OK. Then took five minutes to put stuff on the left side, and removed the stuff after five minutes. Asked me to set up my next visit in Nov. On my way out (VERY CONFUSED ABOUT THE MORNING) she chased me almost it the exit, to give me tooth paste and mouth wash that she forgot about! She did none of the other things listed on the "treatment plan.

My husband, Charles Clegg, went to Aspen in Hilliard, Ohio to have some dental work done. We met with the Finance Manager who informed us the TOTAL COST WOULD BE $3263, WHICH WE PAID IN FULL. My husband went to his appointment this morning to have the final impression done. The first thing they did was ask him to meet with the Finance Manager who informed him he needed to pay another $840 to complete the work. THIS WAS NEVER MENTIONED INITIALLY AND I KNOW BECAUSE I WAS WITH MY HUSBAND WHEN HE ORIGINALLY SPOKE WITH THE FINANCE MANAGER IN APRIL OF 2022. Not only do we have to contend with this misrepresentation, but, also the treatment was so shoddy that their own dentist agreed someone did a terrible job of making a temporary partial. Wires were hanging out and poking into his gums causing a great deal of pain. Their new dentist redid the work.

I had to get a crown put back in b/c the one I had prior fell off. I didnt know how long ago I had had it in. ASPEN DENTAL Finance person said I only had to owe 450.00 to get the crown done. I said that is all I owe, nothing else and he said yes. I paid the bill to get it done. I got a bill in the mail from DENTAL DENTAL that I owe 278.00 on the crown . I feel I should not have to pay this . Delta dental said I can only get a new crown filled after every 5 years and I got my crown completed in 2018. Since I got a new crown put in 2022 I had to pay more .. I am very upset about this and feel ASPEN DENTAL should approve that I do not have to own any more then what I paid. Dental dental said if aspen dental approves me just paying the 450 then that is fine.

i AM FILING A GRIEVANCE and feel I should not have to pay any extra toward the process of what I had done a month ago at aspen dental.

ALISON STANGEL