Aspen Dental
reviews and complaints

I am a senior citizen, in September of 2022 I went to Aspen Dental because of the great fluff you advertise.

I need to have a tooth pulled and a dental for my lower teeth made to replace the old one. I had a problem understanding the first dentist they put me with and asked for help getting someone else, it took a while but they did put me out in Webster NY. They had stared the dentures already in Irondequoit NY but never completed the work they did on those, so they still weren't right, when the work on the bottoms were completed had nothing but but unhappiness. The tops didn't stay up without a ton of glue which seeped over the dentures and gagged me, the bottoms are so uneven I don't dare smile, and they lift out. From all of the slipping and sliding they do when they are in my mouth my gums are raw from trying to get them back in right. I have never been so dissatisfied, but I'm sure you could claim its from watch and believing in want a company states.

I am sending a letter to Comenity Bank since they forwarded me the money and I truely believe that $4000.00 for the crummy job and the fact that I'll need to go to another dentist to fix this mess.

Thank you

Linda Masetta

My account number is [protected]

Ellen Mazzeo. I have called on several occasions that last one being in November of 2022. I talked to someone at Aspen Dental Customer Service , a very rude obnoxious person, who told me I needed to pay a bill that I was never given service for. You keep billing me for a Crown for Tooth number 5 that was NEVER DONE THERE>

I sent you proof of payment for any services done at your Jericho turnpike site in Commack, New York and you never got back to me. I sent PROOF of payment and you never get back to me and just sent the bill to A credit agency to collect?

How horrible are you people. That place closed down because the service was horrible. The office manager had no idea what she was doing. I paid for all services PRIOR to any service being done.

You keep telling me that I owe you money and I keep asking you for the PROOF that my tooth number 5 was done at Aspen Dental : WHICH IT WAS NOT!

What do I have to do now ? You have the nerve to send my invoice to collections , to try to ruin my credit. You horrible people have some nerve. I have spoken to customer services on multiple occasions to tell them how awful the service was at that location and NOW your keep sending me a bill for something I never received. INEVER RECEIVED a crown. MY CROWN WAS DONE BY DR> BONNIE HELFNER FOR TOOTH NUMBER 5 .

YOU GET MY INVOICE OUT OF COLLECTIONS NOW OR I AM GETTING A LAWYER> I have already reported you to the better business bureau and I am going further than that.

You people are horrible.

Some with half a brain needs to contact me or I am getting my lawyer.

This denture broke 3 times under warranty. They repaired two times. When it broke the third time, I asked for a new set. The tech said,“ well, that’s not going to happen”.
I said your motto is making patients happy. She just shrugged it off. Dr Barton said he would repair this. Well, they broke a fourth time and he said he would make a new set, but o have to pay. I paid half.
Or the new set broke two times. The last time it broke, the tech did a very bad job.

I called her and really teamed her for her better than me attitude. She is an arrogant person that thinks she owns the place. She would not take responsibility for it
I went to Aspen in Hazelton. They requested me to call a manager at munch. She has not returned my call. I need money back so I can get another set
Thank you

I purchased mny dentures almost three years ago, about two years I purchased the cracked. I have returned there about every two months to get them repaired I even had them relined the last time I took them they had to remove air pocket left by someone who works there no today I need to go have the repaired again, I also wrote a review havent heard anything from aspen dental wondering if you could help me. I pay for the repairs and my insurance I have a copy of all the repairs please help

Went to them for a filling and cleaning, got caught up in there in a poor job from the time I step into ther assablishment. Was scheduled for a cleaning and filling, sat for two hours befor they came and got me. They did a scaling, waited agian for the dentist, he started with me got busy with someone else left me sitting for about 30 minutes, came back said he was to busy to help so passed me off to a newly aquired densit, she started they she got called away sat agian for another 30 minutes, the first dentist came back in and said she was too busy so he would be taking back over. Filled my tooth then complained he did not eat yet. They told me I needed a mouth guard an impresson was going to be done but the time did not allow it. Went to check out paid my bill and paid for the mouth guard. Got a new bill three months later with dates I did not even go two and tried billing me for a varnish. Scalling a adult prophisx which by the way is the same thing as when the doctor looks at your mouth counts the teeth and tells the hygenist what needs to be done during your appiontment. Tooth flouride. All of this with two diffrent dates one in which I never even attend. Mouth gurad was not supplied but was in the billing as a cost to me. Tried to settle this with them but they are still wanting me to pay for something I never even recieved. The filling and cleaning I did get along with the flouride treament that I already paid for. They revieved payment from my insurance company for the scalling and they are now trying to bill me for the full amount agian with out taking of the amount my insurance compay has paid them for already. Dont be fooled by thier ads it is all false adversments. Be ware please.

My horrible story began with aspen dental on 07/03/2019. I had an appointment with Seretis Dental LLC, aspen dental 1501 n state route 50, bourbonnais, IL [protected]. I have seen the owner of the Bourbonnis aspen dental office, Dr. Seretis. I explained to him that in my profession I have over 47k fans that my blogs and posts reach each and everyday, therefore the way I look really is a big concern in my career and also something I value a lot and always have since childhood. I also explained that I did not want dentures. He gave me an estimate that day for dental work that would make my teeth look like I had brand-new teeth. The estimate was $5787.00.

On 07/11/2019, I returned to Dr Seretis office with $5687, or cash for them to begin my teeth work. I was fitted for 2 porcelain manners that day and was told to return to a mold or something to that effect.

I chose aspen dental because I traveled from Chicago to Kentucky on the average once or twice a week and wanted to be able to use another location if that situation ever came up. I had a sudden job location near Marion, Illinois. I then went to the Matrion Illinois aspen dental and they refuse to help me because they said the original dentist that I paid cash to needs to handle this chaos, which is 400 miles away from where I am now located. Marion Aspen dental is by far the worse place I have ever in my life, Ben/ this occurred 06/20/2020. I requested a refund at this point by the Bourbonnais and Marion aspen dental, which neither one will give me the cash money that I worked for so I could have services with aspen dental. So another year passes and no aspen dental with work on me even tho I already paid for my serves from the origin dentist in Bourbonna, IL. So another ear passed and now it's 03/18/2023 and finally the aspen dental in paducah Kentucky said they would see me. The owner of that location was a very nice gentlemen and assured me that he get my teeth fixed the way they were supposed to me and look. So I have 3 complaints against three aspen dental at three different locations. I have been more than patient and calm but I have had all un gonna the or say

I was to be an implant patient of the Rib Mountain, Wausau Wisconsin office. My 1st visit was okay until the sales pitch started and the prices just kept escalating, especially since they knew I had credit thru Care Credit as well as insurance, my second visit was supposed to include making a mold for my implant denture, the person who took care of us the first time no longer worked there and the procedures we agreed upon had changed along with the price of course, they couldn't do a mold that day so we rescheduled this appointment for early December 2022, when I called before appointment they had not figured in time for mold for denture again, an appointment for 1/17/2023 was made for 2:30 in afternoon, I arrived for appointment and was told their system lost my appointment and would have to fit me in so I sat down, during this time another patient came in for an appointment and got same treatment, after an hour of sitting, I asked how long and they said I was next up and to pass time talk to another employee about the insurance again and overall cost. I only wanted the bottom denture but they convinced me to get top denture too which I really didn't want, then I was told they couldn't fit me in and scheduled a new appointment in 3 weeks, I was furious, this is third trip and I have to drive over 1 hour to this office in this winter weather for a procedure they never do, they did however take my payment for this procedure and told me it would take 3-4 weeks for reimbursement. I am very disappointed with this office and have made the decision not to get the implants not. Aspen Dental IS NOT what they advertise on T.V towards their customers and your prices for those on fixed incomes are outrageous.

I would like a refund for the poor quality and the unprofessional treatment I received. In the summer of '21 I got an initial review of my x-rays from a previous dentist. I was told that I had to have new ones even though the others were less than a month old. I was told that I needed 16 teeth extracted and a crown and a couple of fillings. I went in to get my extractions and the Dr proceeded to pull the teeth. I had already received the molds of my teeth prior. I was awake of course and I heard the Dr and his assistant say oops bc he had pulled a wrong tooth. So when I put the temporary partials in there was an obvious hole where the wrong tooth pulled should have been. On the way out I was told to come back in six months to finish the process of getting my final set. I was told that I had to have the other work done first. I said I was not told that and the Dr said " oh yes you were". I left being very upset about being called a liar and for no one telling me or apologizing for pulling the wrong tooth. Honestly I was afraid to go back but last summer '22 I decided I had to finish bc I called and told them that my bottom partial had broken in two. Also I had to remove them to eat bc I could not chew with them in. So reluctantly I made an appointment and was pleased to see the previous dentist was gone. I finished up the work and got my final set the day before Thanksgiving. Shortly after that my crown had come off and was gone. Just when I was going to call life started getting in my way. My sister in law passed away 3 days before Christmas. In the 1st week of December my husband and I contracted Covid despite having taken all precautions. I was then set to call in early January and my younger brother was taken to the ER and was taken off life support after 5 days. He was transferred to a better hospital and he remains there today after having a brain bleed drained last night.

I still cannot chew with my partials in and now they don't fit bc of the missing crown. I am a senior on a fixed income albeit with pretty good insurance. I cannot afford any more dental work that was the result of shoddy workmanship to start with. And I am not pleased with how "fake" they look.Please let me know if I can be helped. I'm sure this is not the standard of service that you intend to provide.

Dr. T is the dentist I had the disrespect from and the mistake that cost me a perfectly good tooth.

Thank you. Maryann Ozella

Peoria Illinois. Glen Hollow Branch.

I have United Healthcare AARP medicare advantage choice with dental starting this year and Aspen Dentals are in the providers list . I went to the office yesterday at 1679 NW Saunt Lucie West Blvd. and asked them if they accept that insurance and was told that they do not accept that insurace. This is something new from this year and maybe they are not aware of the changes made on medicare dental insurance. Please let me know if they are unaware if the changes or you realy do not accept medicare Advatage insurance and in that case you should contact the insurance company and have them remove you as provider to avoid confusion foe the consumer. Dr. listed are Paula Girado DDS and Amed Daashoush DMD

In good faith we were told that Aspen dental was a great place to get a beautiful smile, so we left our dentist and went to aspen. Things were ok for a while but then the appt that they made for my daughter for 2 appts for a consultation, both of them were on the days that they were not open! We made appts on Nov 10 for all 3 of us! But before I go on I just want to say that we had 4 other friends and workers go all the way there for appts to find that they had been canceled or wrong days but have the appt card. For example, saying June something and they tell them that's it's in July! They drove 1 1/2 hours to Ur place to find out that they have canceled appts but do not call! So back to me and my family we call the day before our appt to them saying that my husband and daughter have appts but not me! I went down any way the next day! They said that I didn't have an appt but had all our appts on card with us! I'm the only 1 that is having a lot of work done on my teeth! There is so much more to write But I really would like to talk to some there! I have a partial plate that is not finished, and my smile looks like a jack-o-lantern! I no that sounds funny but its not funny to me! I love to smile BUT I HATE MY smile! The dentist and people that work in the back are awesome BUT that front desk is a joke, nasty and incompetent. They said that there would be no name calling

in this office! My hubby told them that U just called us a liar and we are standing there with our appt cards and telling me that I don't have an appt and that I'm not in the system. They also said they didn't know how I got the card! I showed the girl that she was the 1 that gave me the card and she said she didn't because if she had there would have been a check beside the name! How come I have the appt from her! Thank U For taking the time to read this! Patty Qualey [protected]

Okonoboh Sydney is a DMD At Aspen At canton Georgia he supposed to take 4 my teeth but these men take 15 my teeth I don’t know why I went home with pain the. Ext day I come back to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine

I come back to the office Mande Harbin and Landon Kanion make sign a paper and I was under duress

They offer me $25,000 and will be fixed my teeth but never happens I have problems to ride et writing English can someone help me at [protected] I will explain in person Betty the lady Candy Thompson was the dds but I never see her and they said she signs the paper Mandee Harbin call me said I cant do nothing because they have the biggest lawyer

I need help for ani foreigner organization or human right to help me

They will drug you and make you sign paper

I had work done here at Aspen Dental elkton MD. I was there for almost 2 years. I month before the implant I will get. I told Kelly the manager then that I wille need the 3Dscan that I payed for. The day of the last procedure I asked Kelly for the 3Dscan she said she will contact corporate, I asked why, I told you a month ago I would need my 3Dscan for the Christiana Center for OMS facial for 4735 Ogeleton Stanton RD. # 1115 Newark, De. 19713. Then she says it was mailed to them, twice. A full 2 weeks passed so I went to see kelly she wasn't there so Andrea tell's me it will come to your home address. A week later they said to me, we don't know where my 3Dscan Is! I had to go to Abingdon, MD. place to get the 3Dscan done due to Aspen Dental MD. did not have the machine. So my girlfriend drove to Abingdon office and had them do the scan. I payed for it and I have the receipt. I want my $387.00 or the 3Dscan. I honesly do not know why I was treated like this. Please send me the 3Dscan or the Money, Thank you!

Got my Aspen dentures approx 8 years ago. They have broken and been fixed 3 times. Went in with a hairline fracture and was told Matt not be able to fix. Must have appointment. Had to wait four weeks and then my appointment was cancelled that morning, no explanation

Arrived at my rescheduled 9:00 am appointment at 8:40. Still waiting at 9:40 with no communication from reception. When I approached I was told they were treating someone else and it would be awhile. I gave up and left as this was the second time this has happened. I am now planning to go elsewhere for service. Have had about as trouble from Aspen as I can take. You really need to work on your lack of service.

P.s. just got an email saying y’all were sorrel missed my appointment and would like me to reschedule.

Almost too much to believe.

It has been 4 years since I got my dentures - they still do not fit and will not assist me anymore. My bottom denture hurts. I keep complaining - I have asked them to remake it - they won't - it's still under warranty - they tell me "If this doesn't work next time you can talk to the dentist" - the next time comes the dentist isn't in the building. I filed another form before Thanksgiving hoping to get this resolved - no one contacted me. I feel they made the permanent denture to soon - even though I asked them to wait. They assured me the permanent one would fit better than the temporary and their was no need to wait. I eat more meals without teeth than I eat with them. After spending thousands of dollars that shouldn't be the case.

I have tried to get my records from Aspen so I can give you correct dates of service. All I can get is a set of x-rays. I had one upper denture made by Aspen and it lasted approximately 13 years without a problem. The denture I have now was made at Aspen Dental. Shortly after having it made, it developed a crack right down the middle. I was told it could be easily fixed and they were not going to replace it. The second and third time it cracked right down the middle again I was told the same thing. On the fourth crack, they affixed the denture to a metal impression plate and said it shouldn't crack again. Guess what? It cracked again! I cannot get the Aspen office in SW Cedar Rapids to give me a complete set of records for myself. I had to cancel my appointment this morning because of the icy roads. I left a message and am waiting for a call back. BTW, right after I got this denture I developed a bleeding sore in the roof of my mouth. You advertise walk-in service, but when I called I was told nothing was open until over the weekend - 5 days later. I asked if they couldn't get me in sooner. I was told in a cheery little voice, "Nope!", and they hung up. I used salt water and suffered over the weekend. When the time came to go in, I had managed to relieve the pain myself. BTW, I still don't have a copy of my records even after requesting them twice. I don't know what company is supplying the material to make the denture but I don't want to go thru this again. What can I do? Can you help me in any way? Can you get a complete copy of my records? I sincerely appreciate anything and everything you can do. Thank you, Karen Voss

This is the office on Edgewood Road, Cedar Rapids, Iowa

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