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Ashley HomeStore

Ashley HomeStore review: Online Purchase

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10:33 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a dining table on September 5th Order # [protected]. I received the delivery yesterday and upon opening the package discovered that the table was damaged in the corner. I took pictures of the damage and immediately contacted ashley customer service who then directed me to an agent who requested pictures of the damaged table. I sent the agent the photos and was told that she would call back with an update. I never received a call back so today I called back and spoke to an agent who put in a request for a replacement table and gave me the delivery date of September 19th. I then tried to get an earlier delivery date and was told that was the earliest I could get. I contacted Ashley again and spoke to another agent about getting an earlier delivery date who told me she put in a request and would email me when she heard back. I waited for the delivery of this table and now I am stuck with this damaged table that I cannot use and I have to wait another week for a new table when this is not my fault. Its unacceptable.

Desired outcome: A replacement table ASAP

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  1. Ashley HomeStore Contacts

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  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 358 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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