CB Furniture Stores Ashley HomeStore Complaints #262-281

2021

Cathy Wesson of Fort Worth, US

Aug 13, 2021 8:53 am UTC

I ordered 3851.40 worth of furniture from your store, the sales associate was alex vanderploeg. I paid cash for my order and before leaving asked the sales associate twice if he put on the order the bunkbed mattress for the top bunk bed. He assured my wife and I that it was on the order. My order number is [protected] and my name is terry murrell. I have received the rug I ordered the day I bought everything. Yesterday 8/12/21 finally they delivered the smaller mirror, two dressers, larger mirror (which is missing the bracket to set it up), the 5 drawer chest, and then finally which is the most important the bunk beds, or should I say part of the bunk beds (I received part of the frame, and the ladder, but no rails and no top mattress after I was assured it was on the order. My daughters are starting school next week and they still dont have a bed.) I decided to buy furniture from your company because I was told it was a good company to buy from and the customer service was great. Since I have ordered there has been no communication, I have had to call and inquire about my order, they have been rude in answering my questions. I called the store yesterday and asked for a manager, they said the manager was on vacation, then I asked for an assistant manager, there wasn't one, so I asked for someone in charge, I was told there wasn't anyone in charge of the store! What? I asked her, I asked for a district manager and even corporate to talk to, and their answer was dont know! If your stores are being run like this and you treat customers this way how are you still in business. I want the rest of my order delivered to me and I want resolution for all my trouble. What ever happened to customer service. You must be making millions to not bother with the satisfaction of a cash paying customer. My number is [protected]. I am a painter but leave a good call back number in case I am painting.

Desired outcome: I want my order and I want you to call me with a resolution as to why your company disregards the satisfaction of their customers.

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Ashley HomeStore phone numbers

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ecustomercare@ashleyfurniturehomestore.com

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1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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