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CB Furniture Stores Ashley HomeStore Complaints #82-101
Ashley HomeStore

Ashley HomeStore review: A sofa purchased 3/27/23

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10:21 am UTC
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Purchased a sofa from the store in richmond va. On 3/27/2023. Wished I had read the reviews before because bad, bad reviews. The company delivered the wrong color to my address. Told the deliver man it was the wrong color. (spoke no english) did not not stop delivering the item. So I contacted the store manager. Did nothing about all I wantd was a exchange for a color that was susspose to be. (the customer service staff would not do so was ugly on the phone and hung up while I was on the phone. Plus the store staff did nothing) so I am stuck with the wrong color. And the manager was helping the saleman with me. Should have told me the sofa did not come in (cream color) we were sitting on the cream color while the saleman and the manage wrote my order up. No knowledge all wanted was a sale. I am so sorry I even went in the store. Sofa fine just the wrong color. They knew I wanted a cream color. Armentine tune.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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