CB Furniture Stores Ashley HomeStore Complaints #642-661

Ashley HomeStore review: warranty guardmaster ( 6 comments)

LINDA panzella of Newark, US

Aug 02, 2010 5:12 pm UTC

Resolved

hi im having the same problem have a kitchen table that is shipped and stain marks ., they came to mt house and 7months later after calling them 1000 times no ones ever there, never answers a phone or return calsl its incredible that ashley does business with such a company, guardmaster FRANK DEVINE finally awardS me the table and 2 leather chairs. now a month later still never recieved a delivery DATE FROM ASHLEY now they call me back after i called both ashley and guardmaster and tell me now they cant give me table because i didnt use there cleaning produtcs really crazy . they have never even offered me any type of product when i purshased it they told me what to use and ive been using that .the product has nothing to do with the heat marks and scratches. so pissed buyers beware do not buy this from ashley after calling for so long i think that ashley owns this guardmaster its robbery .

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments

Add a comment

Dave Castro

The Bronx, US

1 comments

Dave Castro of The Bronx, US

Mar 03, 2012 2:32 am UTC

I was so mad at GuardMaster for all the calls I had put in to them- today I had it, swore on the phone, called them every hour on the hour until someone finally called back! Don't buy their worthless insurance... I'll update as things progress, or don't progress.

nikkibb

Manalapan, US

1 comments

nikkibb of Manalapan, US

Sep 27, 2012 8:56 pm UTC

I, too, am having terrible time with GuardMaster! They came to my house10/2010 to take pictures and
I have been calling and leaving message ever since! I have seriously left over 300 messages! I finally get a hold
of Frank, the manager, and he tells me that he will definitely help me. Well that was over a month ago. I have left him about 10 messages since then and will continue to call until I hopefully get taken care of! I would recommend staying far, far away from this company! They really suck!

bvp856

East Meadow, US

1 comments

bvp856 of East Meadow, US

Oct 10, 2012 3:14 pm UTC

Verified customer

I purchased a leather couch and love seat from Ashley's Furniture in Linden, NJ. Also, I purchased the $200-5 year warranty from Guardmaster. About 3 years after purchasing the couches I noticed parts of my "leather couches" began to puff up and peel. I right away filed a claim by fax, email, and on their website; as instructed by a representative at Guardsmaster. After 3 months of waiting, I was fed up with the wait and got aggressive with Guardmaster. With empty promises of being called back from Nadia at Guardmaster, I decided to call the sales department and long and behold someone answered the phone! They transferred me over to a receptionist, who said Frank Divine was in a meeting and couldn't come to the phone at the moment. I demanded that I speak to Frank Devine and that I would wait on the phone, until he was out of his meeting. The receptionist told me that I could not hold the phone line...well I told her that it didn't matter since they never pick up the phone anyway and I didn't have faith that anyone would call me back...because they hadn't in the past. Eventually, Frank Devine promised me that a technician would contact me in a couple of days. A technician contacted me back 2 days later. The technician came and took pictures of my couches and told us this could not be repaired and the couches had to be replaced. A couple of days after that I contacted the technician and he told me he had indeed sent the photos over to Guardmaster 3 days after taking the pictures of the couches. Numerous emails, phone calls, and voicemails later...I have yet to hear anything from Guardmaster! I'm actually planning on driving to the office in Westbury, NY to handle this face to face...I HAVE HAD ENOUGH OF THEIR UNPROFESSIONALISM!

pspzx

Camden, US

1 comments

pspzx of Camden, US

Jan 26, 2013 10:06 pm UTC

Verified customer

some one should file a class action suit on guard master, Ashley promised a $500 gas card through another 3rd part company and no one ever got anything and some one filed a class action and we got a check for it ...i have the same no response for my purchase of warranty from guard master.

Juan Coello

Newark, US

1 comments

Juan Coello of Newark, US

Feb 15, 2013 10:33 am UTC

This is the WORST type of company and humans I have ever dealt with in my entire life. I purchased a table from Ashley's Furniture in Linden. The table immediately began to give us problems. I placed a claim in JUNE 2012. When the technician came out he said he would get back to us within 10 days. Never happened. Fast forward to February 15, 2013. After more than 15 calls and promises for a call back I spoke to a horrible person named Lori. Apparently Lori is the only the supervisor of the furniture's claim department and she supervises no one but herself. She completely misplaced my information and had to tell her the same story I told everyone else. ALL of SUDDEN, she found the file of the technician who came out. LONG AND BEHOLD SHE DENIED THE CLAIM because the technician, in his infinite wisdom, said it was wear and tear. This ridiculous. NEVER BUY FROM ASHLEYS or purchase a warranty from GUARDMASTER. They are thieves of the worst kind.

E. Melendez

Westford, US

1 comments

E. Melendez of Westford, US

Oct 11, 2013 11:34 am UTC

I have nothing good to say about GuardMaster. It is a totally waste of money. I purchased a sectional leather living room set at Ashley's Furniture in Linden, NJ and after 2 years of very light used I noticed the leather started peeling in some areas. I filed a claim with GuardMaster and after emails, pictures, calls, and more calls I received a denial. The reason, "not a manufacturing or accidental damage", therefore, no coverage apply. Completely incompetent and inneficient enviroment going around this company, starting from the General Manager to the helpless Customer Service Reps. The worst experience ever!

Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

Ashley HomeStore - 3 bedroom sets for 30,000.00

View all Ashley HomeStore reviews and complaints

Ashley HomeStore Contacts

Ashley HomeStore phone numbers

+1 (800) 477-2222

Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number

United States

8800 505 4223

Click up if you have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number

Russia

+1 (866) 436-3393

Click up if you have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number

United States

+1 (800) 737-3233

Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number

Canada

+61 247 326 285

Click up if you have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number

Australia

+31 644 294 732

Click up if you have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number

Netherlands

+880 131 301 2571

Click up if you have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number

Bangladesh

+673 267 0668

Click up if you have successfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +673 267 0668 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number

Brunei

+86 400 017 8600

Click up if you have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number

China

+593 290 4004

Click up if you have successfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +593 290 4004 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number

Ecuador

+504 25 571 515

Click up if you have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number

Honduras

+91 872 200 2222

Click up if you have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number

India

+254 739 101 010

Click up if you have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number

Kenya

+507 376 0246

Click up if you have successfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +507 376 0246 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number

Panama

+966 920 002 540

Click up if you have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number

Saudi Arabia

+65 62 698 155

Click up if you have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number

Singapore

+27 127 493 100

Click up if you have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number

South Africa

+66 25 147 111

Click up if you have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number

Thailand

+52 551 209 0830

Click up if you have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number

Mexico

+1 (760) 539-4663

Click up if you have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number

+1 (630) 313-6128

Click up if you have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number

+1 (608) 323-3377

Click up if you have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number

Media Contact

+1 (954) 729-4776

Click up if you have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number

Media Contact

More phone numbers

Ashley HomeStore emails

ecustomercare@ashleyfurniturehomestore.com

100%
Confidence score: 100%

Support

Ashley HomeStore address

1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

Ashley HomeStore social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 24, 2026
View all Ashley HomeStore contacts