Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Furniture Stores Ashley HomeStore
Ashley HomeStore

Ashley HomeStore review: My bedroom set

R
Author of the review
5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a bed less than one year ago. I’m the only person that sleeps on it it’s practically coming apart. the headboard/footboard are loose and the bed squeaks. When you try to make an appointment, they send you to a third world country that you can’t understand anything they say nobody calls you back to let you know if they made an appointment for you until you called him back and then you have no choice when they come. They send out a person that told you you were supposed to disassemble the mattress and box spring but nobody told you that I’m only one person I’m 55 years old. I can’t pick the mattress and box spring up myself but they don’t seem to care because that’s my responsibility. I have no family. It is just me and my dogs are not much help. Then this guy is so afraid of dogs and he thinks I’m gonna leave my dog out in the garage in the Florida heat. I would put him out in my garage first so he left didn’t do a thing I missed a whole day at work and I still haven’t gotten anywhere. I try to make an appointment again I have to speak to somebody once again I can’t understand but yet I live in the United States I don’t get it so now I have a $3000 plus bedroom set in a bed that’s falling apart. My last bedroom set I bought 30 years ago from rooms to go it was still perfect when I got rid of it I guess I should’ve kept it because it lasted a whole lot longer than less than a year. Ashley is going to wait until my bed is out of warranty and then they’re going to screw me over and leave me with a bed that’s gonna fall apart because I’ll be out of warranty who would’ve thought I needed extended warranty for a bed they’re supposed to last but apparently not when there crap. I thought this was a reputable company, but apparently I was wrong. So if anyone actually reads these things, I would really appreciate some kind of response get it but I’m sure I won’t get one

Desired outcome: Fix or replace the bed before it goes out of warranty

More
Send message
Copy link
Report
0 comments
Add a comment

More Ashley HomeStore reviews & complaints

Ashley HomeStore - peeling leather couch 211
Ashley HomeStore - Not honoring warranty 94
Ashley HomeStore - Cancel order 19
Ashley HomeStore - exchange or refund policy! 8
Ashley HomeStore - damaged furniture delivered! 26
Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3
Ashley HomeStore - terrible company 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ashley HomeStore - Couch order # 0634950698 1
Ashley HomeStore - rude store manager
Ashley HomeStore - 3 bedroom sets for 30,000.00
View all Ashley HomeStore reviews and complaints

  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
    +1 (800) 477-2222
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number
    United States
    8800 505 4223
    Click up if you have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number
    Russia
    +1 (866) 436-3393
    Click up if you have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number
    United States
    +1 (800) 737-3233
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number
    Canada
    +61 247 326 285
    Click up if you have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number
    Australia
    +31 644 294 732
    Click up if you have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number
    Netherlands
    +880 131 301 2571
    Click up if you have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number
    Bangladesh
    +673 267 0668
    Click up if you have successfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +673 267 0668 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number
    Brunei
    +86 400 017 8600
    Click up if you have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number
    China
    +593 290 4004
    Click up if you have successfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +593 290 4004 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number
    Ecuador
    +504 25 571 515
    Click up if you have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number
    Honduras
    +91 872 200 2222
    Click up if you have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number
    India
    +254 739 101 010
    Click up if you have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number
    Kenya
    +507 376 0246
    Click up if you have successfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +507 376 0246 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number
    Panama
    +966 920 002 540
    Click up if you have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number
    Saudi Arabia
    +65 62 698 155
    Click up if you have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number
    Singapore
    +27 127 493 100
    Click up if you have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number
    South Africa
    +66 25 147 111
    Click up if you have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number
    Thailand
    +52 551 209 0830
    Click up if you have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number
    Mexico
    +1 (760) 539-4663
    Click up if you have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number
    +1 (630) 313-6128
    Click up if you have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number
    +1 (608) 323-3377
    Click up if you have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number
    Media Contact
    +1 (954) 729-4776
    Click up if you have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number
    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 358 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed Ashley HomeStore complaints

Refund check on a recliner boughht in September
2
(opinions to this review)
 Customer care & coverage
1
(opinions to this review)
 Horrible service
1
(opinions to this review)
 Sales order# 321321180 bought at Buford GA store
1
(opinions to this review)
 Mattress
1
(opinions to this review)
Ashley HomeStore Alternatives
Mor Furniture 105 reviews RC Willey Home Furnishings 58 reviews Coleman Furniture 49 reviews Mercers Furniture 2 reviews Wayfair 333 reviews