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CB Furniture Stores Ashley HomeStore Complaints #362-381
Ashley HomeStore

Ashley HomeStore review: leather recliner and extended warranty

G
Author of the review
6:27 pm UTC

Glenn Mlynarek ASHLEY FURNITURE
6915 W. Briles Rd Broken Base Recliner
Peoria AZ 85383
[protected]

Purchased extended warranty when we purchased our furniture

October 28 - Called about broken base on recliner and told to go in to store.

October 28 went to Bell location where purchased and told a tech would call me to come out.

November 1st Tech came out, said part was no longer made and would go back to store and find one that would fit and have the part and hardware sent out and to call when I received so he could come back and install.

November 18th called because still had not received.

November 21st received phone call that part was in warehouse and would be shipped out and tech would call to install. Teresa, Case # [protected]

November 28th I called to schedule installation and was told I had to call insurance company with case #

November 28th called Insurance Company with number I was given and they had no idea who I was and had no case # like that.

November 28th I called back and was told that the part I was sent was wrong and they would send a new part as this was being taken care of in house.

November 30th I returned the first part I was sent to Bell store.

December 2nd Called and was told parts had not been shipped yet.

December 9th I called and said parts had not been shipped yet

December 16th Go to Bell store to see what is happening. Talked to Manager Daniel Homan who told me to give him 72 hours to take care of this

"7" Weeks SO FAR!

ALSO.
EVERYTIME I call Ashley phone number I am always put on hold for 30 to 40 minutes before anyone answers so close to 4 hours on the phone so far plus 3 trips to the store.

________________________________________

Called him 72 hours later and told he was out of town so had them phone in a message to him and I also sent him 2 emails (attached)

From: Glenn M
Sent: Thursday, December 19, 2019 11:57 AM
To: dhoman@ashleyhomestores.com
Subject: Broken Recliner Base 7 weeks +72 hours.

When I talked to you on Monday you said to give you 72 more hours to take care of my broken recliner.
Called the store and told you are out of town and to call back in a few days.
That will then make it 8 weeks.
?

Glenn Mlynarek
[protected]@live.com

[protected] Cell/Text
________________________________________
From: Glenn M
Sent: Thursday, December 19, 2019 3:45 PM
To: dhoman@ashleyhomestores.com
Subject: Why is Customer Care Calling me?

Why am I getting calls from your customer care asking me to start the process all over again with pictures (which I gave you) and wanting model numbers and serial numbers and purchase receipts.
All this info is in your computer and I already handed you all the other information.
Once we get to 8 weeks I will have to look into legal action and Arizona consumer affairs.

Glenn Mlynarek
[protected]@live.com

[protected] Cell/Text

On Sat December 21st Called store and asked to talk to the manager Daniel Holman. I was told he was with a customer and would call me right back..2 hours later, no call, so I went into the store.
He said he had received my emails (which he never answered) and said corporate customer service would have to handle this. So I had to go into the store to get this info.
Now we have to start all over after 8 weeks of waiting.

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    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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