United States - 54612-1218
This place blows I haven’t even made a payment on 5 000 dollars worth of furniture I bought from these yo yos big dresser drawer guide was bent and was hard to open and the handle broke off in my hand, the tech came to my house mar 11 08 it is now July and I still don’t have my 3 dollar drawer guide or handle It only took 3 weeks to get the whole dam dresser! I’ve spoken to many people there in Winston Salem NC. But they just give you the run around.the drawer is still unusable after 4 months, what a bunch of ***. They should have made a phone call and overnighted me the part. Right from the beginning.
I purchased a dining set. I have had 6 table tops in 3 months, all defective. My chairs are starting to crack in the seats. I finally, after arguing for months got them to give me a refund, BUT, they couldn't tell me if my Citibank Ashley credit card would only be credited or if I would receive a check. AND I would not get my delivery charge refunded, because they tried too many time to deliver the table top. THEY HAVE ALL BEEN DAMAGED OR DEFECTIVE! Not my problem, So now they are going to send another table top and I was told this is the last time, I have to pick one or the other defect or not. DO NOT DEAL WITH ASHLEY FURNITURE!!!
The Missouri Attorney General Jay Nixon is trying to alert consumers who have had problems with the COLUMBIA, MO Ashley Furniture store.
It apparently went bankrupt and was sold to the owners of the St Louis stores, and this must have affected many consumers.
If, like me you have been affected, or you are just interested; please click the below link to the Attorney Generals Press Release:
He successfully sued Ashley Furniture regarding the Joplin store which suddenly closed and had them ship $600, 000 worth of their stuff from Wisconsin to consumers in Missouri! Good man - lets support his efforts.
After reading all of the reviews here about Ashley Furniture, I am very thankful that I never bought furniture from there. I never realized that Ashley sells the lesser known brand names of furniture as opposed to the more reputable brands like La-Z-Boy.
I remember when I was shopping for recliners I took a peak at the furniture at Ashley Furniture and right away, I thought it was crap. In my judgment, it's cheap quality.
OK, now I have to think of 22 more words to add to my reviews. Ashley Furniture stinks - what else can I really say?
Bought with cash $1240.00 a new leather loveseat and when they called to say it was here I was so excited. My...
Ashley furniture is eager to sell to people on credit. They make it sound easy, terms, etc. however when it is time to pay it is the most inconvenient payment process besides walking to the store and counting 300.00 in pennies. The stores won’t accept payments. There is no payment centre. There is no website on which to pay. You have 2 choices. mail a check, which they will tell you takes about 3 weeks to process; or, pay over the phone- which costs 15.00 EACH TIME. This is absurd, since the payment on my purchase was 18.00 a month. 15.00 To pay an 18.00 payment! And if you mail your check, which is guaranteed to be late-they charge 39.00 late fee! Talk about a rock or a hard place! This is why I will never shop there again. There is no reason to so brazenly screw customers that create the business in the first place!
I was very excited about purchasing my first set of leather furniture, only quickly to be sickened by the realization that I had been ripped off!
Within just a few months the colour began peeling off. After calling the company I purchased it from repeatedly, taking pictures and great heartache.
They finally swapped the sofa and loveseat out.
This was only after I was able to speak with someone else (not the original salesman/owner) who was somewhat honest. He admitted they had "gotten a bad lot". This set is doing the same.
Living with a nightmare again in Georgia!
On September 12 of 2006 we bought from this store some furniture. We did not get all the furniture when the...
I paid $3000 cash for furniture at the Ashley store on IH 10 in San Antonio. I thought they were great as I am from New England & not familiar with the store until the money was in their hands. I set a delivery date for mid April as I was not sure when I could get into the apartment I was renting and needed to have the rest of my things shipped from New England. I was told by the salesperson that that date could be changed. When I was told that I could have the apartment soon after April 1, I called and was told the delivery date could not be changed and had to sleep on the floor for two weeks. Delivery included a recliner that I was not able to close and when I called to return it I was forced to call the store 4 times and get feisty to be able to return the chair. They offered to send a service technician to look at the chair, but it would have been after the 14 days and if the chair was deemed fine by the technician, I had no recourse, just a chair I could not use as a recliner as I could not close it. The other option was to pay $99 for them to pick it up or rent my own truck to return the chair before my 14 days were up. I opted for the latter and am now out $150 for the truck rental/fuel. They generated a credit memo, but I will have to fight with them to get my cash back to spend it elsewhere. I will not ever buy anything else from Ashley Furniture!!!
I ordered furniture, was told it would be delivered in 2 to 3 weeks...I will be lucky to have it in double...
I purchased a couch, loveseat, and chair as well as a set of 3 tables on Feb. 5 and it was paid in full (otherwise they wouldn’t order it) and I was told 2-3 weeks. Ok then every time I called to see if it was being loaded on a certain day, they would tell it a different date. they wouldn’t refund my money, and they lied about delivery time and time again, it took over 3 months to finally get my stuff. Then when I get it the couch and loveseat and chair you can see staples in it. The tables were scratched, and say made in china.
Then as if that wasn’t bad enough the delivery was just Ashley style too. They were not there when stated would be and then they unload my stuff in the rain... with nothing to cover it...
I would not refer anyone there...
I bought a bedroom set from them. I received the set damaged in many places, obviously from the delivery. Called store, took few days before they called back. Offered repair, but can you imagine buying thousands in furniture just to have a guy painting and repairing what you paid as new furniture? I went to the store, talked to manager about returning merchandise because obviously was of poor quality. I was treated as somebody trying to steal, he was extremely rude and finally I told them to pick up the merchandise. I even had to pay a restocking fee. Just be careful, there are other stores with way much better quality furniture for almost same prices. Look around and don't buy from this store.
I bought an Ashley country dining room table and 6chairs from JR furniture 1month ago. The table was missing some stain, so a technician came out and fixed it within a week. Then a week later the table developed a crack and the finish started peeling off. Again I called JR furniture and said I wanted a new table. They said they would send out the technician. A week later I still hadn't heard anything, so I called again and spoke to the sales person who sold me that table. No problem...we'll order a new table for you. Then 3days later the manager called and said...no. they have to send a technician out to evaluate the table. The technician came and 'fixed' the table. Needless to say it is not fixed to my satisfaction and now we have noticed that the table does not come together tightly in the middle. The wood has obviously expanded. I'm still fighting with JR furniture for a replacement table.
I purchased a bed and mattress set from Ashley furniture on April 2 2008. I was told it would be delivered in two weeks. Well two weeks later I called them only to be told it will be instead of two weeks, two months. Customer service was very rude and the store of purchase did not seem to realize there was a problem or anything else for that matter. The store manager and sales ***. Had different information and the customer service person told me something else? I would not recommend buying anything from Ashley furniture, I wont be. Mad in Mississippi.
We had our new Simmons Beautyrest Millennium - Veneto King size bed delivered to us on 3-1-08. Only a month after sleeping on it, there is ALREADY a "hole" where we sleep! We complained immediately to Ashley Furniture. Our options are to exchange the bed for a different bed in their showroom (we do not care for the other choices in their store), or pay a restocking fee of $500.00! What a complete rip off! Here we think we are buying a top-of-the-line bed, willing to spend $2300.00 on our investment, and this the customer service they provide! Absolutely no "Hey, I'm terribly sorry this happened. We'll make it right for $2300.00!" We feel like the store should stand behind what they sell to people! Yes, we could contact Simmons for a different mattress. But, after some research, I've found that we are not the only people who have had this problem with this particular mattress. We do not want a replacement - we'd need them every few months! This is so disappointing. We work hard for our money. The economy is bad right now. Here we thought we were making a good decision, and there is absolutely no follow through with customer satisfaction!
Thad & Jean Carley.
These guys are rip-offs!!! The couch set that came to our house is not the same one that we sat on the showroom floor. These guys need to be sued for their bait/switch tactics. Is there a class-action lawsuit that I can join??? All buyers beware!!!
I bought a sofa table from Ashley Furniture (Skamers) and it was glued all over the back. I brought it in to get exchanged and they told me that they wouldn't exchange it becouse I didn't file a complaint within 3 days. Not anywhere on the paperwork i recieved says that I had 3 days to claim any damage! there is suppose to be a one year warranty on the product. The manager (King Skamer) at the warehouse said that the glue on the furniture is not covered by warranty and blamed me for the damages. I called corporate and they did absolutley nothing! I talked with the store manager and he told me I can get my money back but with a 30% restocking fee. I have to pay a 30% restocking fee for a damaged piece of furniture! R U KIDDING ME! WHO WILL THEY SELL IT TO! I have reported them to the BBB and if u have had any problems with them I would suggest you do the same. These guys should not get away with ripping people off.
First let me say that we have purchased many furniture items from Ashley Furniture - kitchen table, bedroom...
We own a new home that has been caught in the downward spiral of the housing bust! To help recoup some of our expenses, we decided to rent it furnished for Super Bowl week. Rents in our area, close to the stadium, were going for 10-15 thousand for the week... furnished!
Ashley Furniture knew exactly what we were doing and also what our time frame was. We purchased an entire home of furniture on October 19, 2007 and given a delivery date of November 24, 2007, not an approximate date! It was a confirmed date that would include a penalty of $39.99 to reschedule. At NO time were we advised that our furniture was 'custom' made and could take longer to arrive.
We could not take pictures for the internet until all furniture was in place. that was about 3 weeks prior to Super Bowl. By then, most visitors already had their reservations made. We were stuck with a fully furnished vacant home. Our 'tentative' new renters have agreed to leave the furniture in the home even though they DO NOT want it. They must now store their things and we will have 'used' furniture at the end of the lease.
We feel deceived by Ashley Furniture in many ways. They are not ethical.
I have reported Ashley to BBB; so please do so, if you have similar problems with them. I bought a sofa and loveseat from Ashley for $1140; they delivered it damaged, but my wife did not notice it when she accepted the delivery. One arm of the loveseat was heavily damaged. I was told that we had 48 hours to report a problem and get a replacement. When we noticed the problem after I came in, we immediately reported the problem. They said they could only repair it, but not replace it. They said they would replace only if we did not accept delivery. (Why should we accept something to be repaired, when it was delivered damaged even before we started using it???).
The problem is still not resolved (and ashley don't care) and I am waiting to hear from BBB. Please stay off from ashley, they sell poor stuff!! Go shop somewhere in raymour or other places.