CB Furniture Stores Ashley HomeStore Complaints #542-561

Ashley HomeStore review: Pleather recliner

Reviewer64522 of US

Feb 16, 2016 4:14 pm UTC

In 2009 my wife bought 2 recliners and a sofa from Ashley in Ft Worth. Within 3 months, both recliner seat cushions were replaced due to being torn by the recliner handles. Within another year or so the leather started peeling off in large chunks on the recliners both backs and seats. We purchased the extended 5 year warranty. They said this was normal wear and tear and not covered. A short time later, one of the frames broke and the technician deemed it not repairable. It was replaced with a new unit. I really should have cut the other unit so it would be replaced, but I'm too honest for that. After that unit became disgusting because of the fabric, we took it to goodwill. They would not even accept it. We were told this was a known defective material due to the glue eating through the lining. I called Ashley customer service and was assured they knew nothing about any defects in the material and refused refund or exchanges because of the expired warranty. They practically accused the Good Will clerk of lying. The microfiber sofa bought at the same time is still holding up well. So why did the recliners' fabric fall apart in such a short time. I filed a BBB complaint against Ashley industries in Wisconsin. The answer I received was to file the complaint locally against the local store. I am on that process, but since the customer service number wasn't any help, I don't think the BBB complaint will be either. I would just like a refund, a replacement unit (although still may be defective if not redesigned) or store credit.

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Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

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Ashley HomeStore Contacts

Ashley HomeStore phone numbers

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ecustomercare@ashleyfurniturehomestore.com

100%
Confidence score: 100%

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Ashley HomeStore address

1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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