In 2009 my wife bought 2 recliners and a sofa from Ashley in Ft Worth. Within 3 months, both recliner seat cushions were replaced due to being torn by the recliner handles. Within another year or so the leather started peeling off in large chunks on the recliners both backs and seats. We purchased the extended 5 year warranty. They said this was normal wear and tear and not covered. A short time later, one of the frames broke and the technician deemed it not repairable. It was replaced with a new unit. I really should have cut the other unit so it would be replaced, but I'm too honest for that. After that unit became disgusting because of the fabric, we took it to goodwill. They would not even accept it. We were told this was a known defective material due to the glue eating through the lining. I called Ashley customer service and was assured they knew nothing about any defects in the material and refused refund or exchanges because of the expired warranty. They practically accused the Good Will clerk of lying. The microfiber sofa bought at the same time is still holding up well. So why did the recliners' fabric fall apart in such a short time. I filed a BBB complaint against Ashley industries in Wisconsin. The answer I received was to file the complaint locally against the local store. I am on that process, but since the customer service number wasn't any help, I don't think the BBB complaint will be either. I would just like a refund, a replacement unit (although still may be defective if not redesigned) or store credit.