A.P.I. Alarm

What do I have to do to get in contact with these folks? No one will answer the phone at this company. I have had an issue with my system since last week and cannot get in touch with technical support or customer service despite numerous attempts and hours spent on hold. Apparently no technical support is available outside of business hours Monday to Friday. I cannot continue with futile attempts to contact this company since I work full time.

Poor customer service. Alarms going off, a.p.i. Alarm does not call. This has happened several times. Did not know that *** sold the residential part of the business to them. All my personal information, including credit card information was forwarded to them without my consent. Product_Or_Service: Alarm Monitoring

We were charged over $600 extra for monitoring services which is supposed to be included in the the service that we picked. We chose to pay extra a month for the monitoring services since we're usually unavailable due to our work, so having someone check our place if the alarm goes off is our peace of mind. We tried contacting them but they have no straight answers they kept passing us around. It takes them a while to answer. It's really frustrating and putting a lot of stress on us. Product_Or_Service: Alarm/ monitoring

I reached out to API alarm in early July to terminate my services. I am not under contract anymore. I made the request and they mentioned they'd call back in 7-10 days to proceed. I anticipated an additional payment as companies often need a 30-day notice. Now it's August 21, no callback yet, and they've billed us twice. I suspect they might keep billing without returning our call.

I do not have a customer account with API Alarms and they have been taking money out of my bank account for the past 3 months. The amount of $55.11 has been taken out of my chequing account on the 22nd of Jan, Feb and Mar as a preauthorized bill payment that I have never authorized. My bank stopped the February payment but couldn't return the January one and for some reason, didn't stop the March one. I don't understand how a company that I have never heard of can take payments for service that I have never signed up for and don't have.

I have switched alarm company providers for the sake of convenience and a rapidly changing health matter -- to allow me to consolidate all my financial transactions. My original alarm company was *** which was bought out by API two years ago. My original contract expired many years ago but continued to use *** for monitoring services. I have been on the phone for two weeks trying to cancel plus writing numerous emails to cancel. I has been a rather frustrating experience. Poor customer service, no return calls, no return emails. POOR response and customer relations.

I had an account with a home security firm. They sold their firm to API Alarm. My contract obligations were long over. I made numerous calls to cancel my services with API Alarm, and yet they continued to send me bills. I sent an email to this effect November 13 with follow up information on November 16th. in the aforementioned emails, I mentioned I wanted the previous charges credited because I had repeatedly tried to cancel my account and they continued to try to deliver services, when the equipment for break-ins doesn't even work. They keep sending my bills and late fees and threats of collection.

Have tried canceling service several times first time I was pressured continuously to upgrade. Every time I called and managed to get a hold of someone I was told to call ***. *** told me to call API. Then I was told to send an email to cancel it did several times even had my daughter help me. Then I was told to send copies of the emails from previous did that and nothing still being charged. My contract was done a while ago and I haven't been contacted to reset it but I keep getting charged. I'm a senior and living off my old age pension which is not alot so being charged for something that doesn't work is very depressing and hard on me.

I have signed a 1-yr contract with API Alarm systems which was supposed to end June . With my busy schedule, I didn't realize the contract should have terminated months ago until I contacted them last April 14 to cancel the service. They advised I need to provide 30 day notice so I was expecting that the service should be up to May 15 only or should end May at the latest. I am paying 3 months for each billing cycle and was supposed to pay this first week of May. I was expecting only a month's billing but they billed me for three months. I called the Billing department four times for the last two weeks and left a message but no one is returning my call. Product_Or_Service: Alarm monitoring service

I had signed up with this alarm company in 2016. All equipment was set and contract was signed for 3 years. I continued to use this service since and have no issues. Until I sold my house and needed to discontinue the service. I called and they said I owed $36 for 36 months and that I resigned the contract. I asked them to send me the resigned contract as I knew I had never re entered any contract and they sent me a copy of the first contract I ever signed with all the dates being changed. *** I wish for them to discontinue service at my residence with no further costs.

It hadn't come to my attention that we were bound to a billing contract when I tried to cancel our services with them on September 20/21. Rose from API alarms informed me that we had an "upgrade" done back in February , when the service call was made. Shortly after our service call, I was sent by email a "API service Agreement" which I thought was for the service call that was provided. It listed that they did a system check and test, as well as parts and labour. I was told there was no charge as we were granted 1 free service call. We had already been with this company for a few years now, so a billing contract wasn't something I was expecting.

I had a contract with *** my contract was up end of July . I have tried to cancel the continuation of the account MANY times. After a lengthy wait on hold the agent told me that she could not cancel the account and that I had to contact a different office in Edmonton. I contacted them and they told me in order to cancel the account I had to send a written letter to the office so they could verify the signature. Email forms were not an option. (I had emailed them with the request) . I sent the paperwork and have tried to follow up with them but no one answers the phone anymore. I am still being charged for the service. I am still trying to get a hold of them but no one answers or my call is disconnected. I am not sure what to do at this point. My contract is expired and I am stuck. There is an option to turn off automatic billing but it errors

I have used A.P.I. to monitor my house alarm through our home phone. Last year we canceled our home phone and I tried notifying A.P.I. to see if there was another way that our house could be monitored and possibly add services. When I called, I was told that they have not been monitoring my house for a few years and therefore cannot help me, so when we canceled our phone, we had our house alarm monitored by another company. A few weeks later I received an invoice to renew my monitoring service so I called them back and was told the same thing however I confirmed the invoice number and apparently I had 2 different accounts. Since then, I have tried many times to cancel my service however I have not been successful. Now A.P.I. is trying to charge me $200 for servicing I didn't use along with a cancelation fee. I have tried many times to speak to someone at the company but have been unsuccessful.

I have been trying to reach A P I Alarms office since the first week of December to cancel our alarm service. No one answers, nor responds to voicemail. I have sent an email on Feb. 19, 2021 explaining my situation but have had no reply. Again I have left voicemails and no responses. Then again in March I sent an email saying I want to cancel our service and have left voicemails as well-- no one has called back nor responded. After again getting a statement charging for 6 months service, I tried calling & left voicemails & sent another email resulting in no response. At one of those calls many months ago I talked to a Rose who said to send her an email which I did but have had no answer. I want my contract cancelled & feel I do not owe them anything as my contract was up November 30, which is when I first began attempts to cancel. Thank you in advance for your attention to this matter.